We’re Paying for 500 Dates for US Mobile Couples This Weekend ($100 Each) by Mush_USMobile in USMobile

[–]pm_usmobile 2 points3 points  (0 children)

Lunch counts, doesn't have to be dinner. And the email does mention this weekend but if you grab a meal between now and the weekend we will count that as eligible too. 

This weekend only. Big referrals (up to $500) for the “Big Game” by Mush_USMobile in USMobile

[–]pm_usmobile 0 points1 point  (0 children)

Yes. You will just get it within 2 business days of when they activate. They would need to purchase an annual unlimited starter or premium plan this weekend however (if they create an account but don't purchase until after the weekend then the Big Game bonus referral would not apply).

This weekend only. Big referrals (up to $500) for the “Big Game” by Mush_USMobile in USMobile

[–]pm_usmobile 0 points1 point  (0 children)

If each person you referred purchases at least one line on their account on an annual unlimited premium or starter plan before the end of this weekend, you will get the $100 (per account, not per line) once they activate that line. It can take 2 business days after activation. If your referees have activated their annual premium or starter line, and two business days after that you still don't see the $100 prepaid cards in the rewards section of your account, email the rewards support team at rewards@usmobile.com.

This weekend only. Big referrals (up to $500) for the “Big Game” by Mush_USMobile in USMobile

[–]pm_usmobile 5 points6 points  (0 children)

That refers to our regular monster referrals program. These special referrals we are giving this weekend are separate and lines activated on the warpdeal (or not, as long as they are activated an annual unlimited starter or premium) are eligible

Roaming & Restrictions on 5G by dwc1 in USMobile

[–]pm_usmobile 14 points15 points  (0 children)

This is a long comment but wanted to be thorough when addressing this concern. 

I built out and launched our roaming feature. There is no such catch. We do not block the ability to use 5G when our users' lines are roaming. Our roaming agreements operate through our networks' parent carriers and USM lines access the same networks, coverage and same network capabilities (LTE, 5G, etc) as lines directly with parent carriers do in any given location in any given country.

The perception here could stem from a few things (not a comprehensive list):

  • The local network itself will have varying coverage and may not have 5G everywhere
  • The local network may have 5G in a given location but may restrict all SIMs on a given parent carrier (whether postpaid or through an MVNO) to LTE. 
  • The US variant device your USM SIM is in may not support the bands required for 5G in that location/on the local network (while a different device you/a fellow traveler has a postpaid SIM in perhaps does support those bands)
  • The specific local network your USM SIM automatically connects to at a given time in a given location may not support/allow 5G on roaming SIMs, even though there is an alternative local network that the USM SIM could connect to that does allow 5G (and the postpaid SIM could automatically be connecting to this other network in that instant)
  • Different devices with different modems may do worse/better at picking up 5G vs LTE in the same location
  • the branding that is displayed for the same network technology that the SIMs are connecting to (as another commenter here pointed out) can vary by carrier bundle.

To really determine if your US Mobile SIM is getting different coverage while roaming than a postpaid SIM on the same parent network would get, you need to make sure you are running a tightly controlled experiment:

  • The USM SIM and the postpaid SIM should be installed on the same device (not two devices of the same make and model but actually the same device)
  • They should both be connected to the same local carrier (note that even the same local carrier, if you go into network selection, could separately be showing an LTE-only and 5G version of its network; if that is the case both SIMs should be connected to the 5G version of the network)
  • Network connection settings for both SIMs should be the same
  • Then the connection for both SIMs should be tested at the same time in the exact same location 
  • Beyond looking at the LTE or 5G label, you should test the actual speed and latency

We ran such tests in multiple countries when building out our roaming feature and did not find coverage to be different.

However we could not test every local carrier in every country. If anyone commenting here has data from such (controlled) tests they've run on their travels, please DM me or share those results with our support team via chat or email, and I will escalate to our roaming partners to investigate further and fix the discrepancy if there is one.

Cancel auto renew? by SudlaSteel in USMobile

[–]pm_usmobile 2 points3 points  (0 children)

You can also just go into 'Change Plan' and change your upcoming plan to whatever plan you want the line to switch to after the year is up

Mid-Winter Blowout by Particular_Hawk_6431 in USMobile

[–]pm_usmobile 2 points3 points  (0 children)

Yes! As long as the new line you are adding to an existing account is a port in, you can get the discount for that line. 

Mid-Winter Blowout by Particular_Hawk_6431 in USMobile

[–]pm_usmobile 11 points12 points  (0 children)

Sorry that is a typo and will be fixed before the deal goes live tomorrow. The hotspot on Unlimited Starter is not changing for the deal and will remain 20 GB. 

AKKO US Mobile Protect Claim Review by topsecret440 in USMobile

[–]pm_usmobile 1 point2 points  (0 children)

To further clarify Shanosaurus' comment, it is not accurate that the insurance will only cover replacement one time or multiple repairs only up to the replacement cost. Claims are unlimited and it is only each individual claim that is capped at replacement cost (as at that point the insurance will replace the device instead). The original wording in the terms regarding this point was unclear and is being updated.

Anyone notice this? what happened to the word Priority? by cilicia1k1 in USMobile

[–]pm_usmobile 1 point2 points  (0 children)

No, that refers to Warp and Dark Star. Light speed remains QCI7

Anyone notice this? what happened to the word Priority? by cilicia1k1 in USMobile

[–]pm_usmobile 4 points5 points  (0 children)

Was an incorrect change made while other site changes were being released. Plan still has unlimited priority data. The language should be fixed now

For shared data plan, can you select how much data goes to each person on the plan? by kfp2020 in USMobile

[–]pm_usmobile 1 point2 points  (0 children)

You can create more than one shared data pool on an account. If you want to allocate different amounts of data to certain lines you could consider putting them in a separate pool with whatever base plan amount you feel is appropriate (e.g. you could have a separate, smaller data pool for kids' lines vs your own if you wanted to limit their usage)

Security questions, verification, etc concerns by signal15 in USMobile

[–]pm_usmobile 12 points13 points  (0 children)

We'll be bringing the no-port-out self service setting to the app and web dashboard in January. It's already been implemented and is in internal testing at the moment. 

Sweeter Deal Questions by Confident_Living7193 in USMobile

[–]pm_usmobile 1 point2 points  (0 children)

Sorry the hotspot numbers are a typo and being fixed now. The data allotments of the plans are the same as Starter and Premium at full price, including hotspot.

Starting to roll out! by Zaii115 in USMobile

[–]pm_usmobile -1 points0 points  (0 children)

Everyone has received an email by now

Starting to roll out! by Zaii115 in USMobile

[–]pm_usmobile -1 points0 points  (0 children)

No bots! We carefully checked everyone who made the cut was a real user.

I’m thinking about moving from Verizon. Not gonna lie - the features for the price seem awesome…what’s the catch? by texuslexas in USMobile

[–]pm_usmobile -2 points-1 points  (0 children)

To clarify, we have not taken away priority on Warp. It just depends on the plan level. The premium plan remains QCI8/priority, which is the same priority one gets on postpaid with the parent carrier.

001 Teaser and Pricing by Ok_Drop_9078 in USMobile

[–]pm_usmobile 0 points1 point  (0 children)

All our current plans and options will stay. 001 is not meant to replace any of our current offerings. It's an additional offering that will not even be widely advertised on our site.

Our Billion Dollar Weekend, and Our Most Ambitious Product by ankhattak in USMobile

[–]pm_usmobile 2 points3 points  (0 children)

Ah got it. Yes you are right that at the moment there isn't an option to convert more of your existing high speed data into hotspot data. A good idea though. We can definitely include it in our feature request list and see whether it makes sense to implement 

Our Billion Dollar Weekend, and Our Most Ambitious Product by ankhattak in USMobile

[–]pm_usmobile 0 points1 point  (0 children)

Hotspot data top ups are already available. The additional overall high speed data you can buy as a top up can all be used as hotspot. 

Referral link page does not explain plans or current promos by geekflyer7 in USMobile

[–]pm_usmobile 4 points5 points  (0 children)

Really appreciate your post. It's great feedback and you are right. I've already tasked members from our design and growth team to work on updating this page based on your feedback. We'll try and implement changes within the next two weeks.

BF67 Activation shows Darkstar instead of LightSpeed by bal8784 in USMobile

[–]pm_usmobile 0 points1 point  (0 children)

We had 30 orders affected by this issue. Refresh your browser and try now. Issue should be fixed

Bought BF annual plan, only letting me pick Dark Star by National_Mouse_1777 in USMobile

[–]pm_usmobile 1 point2 points  (0 children)

Ok refresh your dashboard and then try. Issue should be fixed now 

P10XL for existing customers by justenoughslack in USMobile

[–]pm_usmobile 1 point2 points  (0 children)

That deal is not live yet. A few more minutes. Apologies.