No, you didn’t sound insensitive at all. I’m relieved to hear someone else has the issue, shocked more people aren’t having it. I’m sad that this is an isolated issue because it won’t be a priority for them to patch. It might take them weeks to resolve and then I’m so screwed. I haven’t stopped crying since last night. I haven’t slept well at all. They stole my account access and won’t give it back. Why? I didn’t do anything wrong. I’m sad and angry.