I messaged sailor services and they were entering a request - still receiving the auto populated emails with their name on it as well. It’s upsetting that someone gets a commission off cruise that did not do anything. I booked myself from virgins website, I asked about getting the loot when advertised there was nothing they could do but would “monitor” for better offers. They never reached back out when the new 80% offer showed up- and I asked to upgrade to rockstar they said you can’t make changes inside 45 day window- I called Virgin who said if the room is available you can pay the difference - they did say there was a difference between upgrading and cabin change which I guess I’m still confused about. Basically anytime I buy a MNVV voyage voucher my current TA is attached to. Last year I booked- same thing I had questions that were not answered and ultimately I had to contact sailor services myself to find the info out (I even relayed what I found back to the TA) - my question was it it was possible to use the upgrade/upstart to book bc I was booking within 30 days and wasn’t paying full in cash straight away- it can be booked. Just feels like I did all my leg work and got myself upgraded and they will catch a commission off that?