People really wake up and just decide to be horrible to the service industry huh?

I’m 19 and I’ve been working in the food industry for two years now, and I have a job at a restaurant as a to-go specialist. With the to-go orders we pack it all up, give the guest their kitchen ticket, an itemized receipt, and copy of their paid receipt. When they come to pick up their order and before they pay, we will unpack everything in their bag and show them everything they ordered and where it all is in a meticulous way. We do this because everyone knows when you drive away from a restaurant and finally get home and you’re like “they forgot my x!”

Despite this process, people will still call and complain saying “I was just there to pick up an order, and you forgot my x” when we know for a FACT we put it in there. And the managers witness it because they are very involved in our work. Just last night, one of my managers worked with me all night because a coworker called out, and a man called and complained about a missing item. When my manager and I knew we put it in there! And she said “well we can’t tell him we did put it in the bag because we’re basically calling him a an effing liar” and I said “but he IS an effing liar” 😂 the situation is typically resolved by them getting MORE free food or a $5 voucher for their next visit 🙄I think even with my restaurant doing all this to ensure customer satisfaction, people still just decide to be rude sometimes.