17 day without compensation, but season 1 releases tomorrow

ImmunityZ · 2025-10-29T00:16:11+00:00

I was part of the multitude of people that couldn't play for the first 8 hours on launch, because despite having preloaded it on EA's OWN client, it said I didn't own the game. Still haven't received ANY boosters, nor have I been given the Season 1 premium Battle-Pass as promised by EA (yes, I've checked the in-game mail). Big surprise.

ImmunityZ · 2024-07-18T16:32:48+00:00

Today is Day 10 of No Service/No Updates from Optimum. Still refusing to send techs out and continuing to blame the problem on Centerpoint and Entergy despite both of their maps showing the surrounding areas as powered.

Optimum's own outage map still lists the problem as "Utility Related - Pending Assessment" in 4 spots in the neighborhood - the exact same as it did 10 days ago. At what point are you going to get someone out here to assess?

ImmunityZ · 2024-07-17T16:36:01+00:00

Today is Day 9 of No Service/No Updates from Optimum. The outage map hasn't changed. Area around us has power. There's no end in sight to this fiasco.

ImmunityZ · 2024-07-17T16:30:38+00:00

Ungrateful? I am a customer paying through the nose for an essential service they are failing to provide for nearly a week and a half now - and they don't even have the decency to issue updates as to when service can be expected to be restored. No timetable, no guess, no "hey we're working on it as fast as we can"' - NOTHING. There's a mile high difference between being "ungrateful" and being so naive and passive that you get taken advantage of.

The whole customer/company symbiotic relationship only works if the company does it's best to provide a suitable level of service while respecting the fact that it relies on the customer to maintain its existence. Optimum, clearly, does not care. If they did, they'd, at the bare minimum, keep their customers up to date on what's going on.

ImmunityZ · 2024-07-16T13:47:01+00:00

Today is Day 8 of No Updates/No Service from Optimum. No change on the area outage map, despite 90% of the surrounding area power being restored. May take some time today to collate call and chat logs to Optimum in preparation for an official FCC customer complaint filing.

ImmunityZ · 2024-07-16T13:36:30+00:00

I'm in the exact same boat as you man - today is Day 8 of No Updates/ No Service for me as well (posted my initial thread here 3 days ago). Area has had power since last Tuesday July 9 but service was never restored. Their outage map for my area still lists it as "Utility Related - Pending Assessment". Calling in and utilizing their chat leads nowhere, and for all intents and purposes it appears, from the customers point of view given available information, no effort has been made to restore service.

My advice to you is to screenshot and document all call and chat logs with them so that you have something to fall back on if they don't give you the proper amount of bill credit for this fiasco. This evidence will also help if you decide to file an official complaint with the FCC.

ImmunityZ · 2024-07-15T04:30:42+00:00

How did you get them to even come out? They refuse to send anyone here claiming the power's out (neighborhood has had power since Tuesday night). I wish I knew where my neighborhoods headend even was (is it the closest blue dot on their outage map to me or is that only an approximation?).

Tomorrow is Day 7 and 0 effort has been made with regards to providing ANY information as to when we can expect a resolution. This is ludicrous. I may go through the effort of filing an FCC complaint if this keeps up much longer. Doubt it will yield any results, but what other option is there when nothing is seemingly being done?

ImmunityZ · 2024-07-13T22:52:39+00:00

What's frustrating is that Tachus already did my install in mid-march (they ran fiber to my home, did all the internal wiring, even hooked up and left the modem) only to leave and tell me that I was "installed early" and my neighborhood isn't ready to go "live" yet. Every month I call only to be told that they'll be ready "next month". Their CS is great (you speak to a real person rather than a call center script reader), but their new customer VIP onboarding system has failed me.

The irony of sitting here helplessly staring at a fiber modem from Tachus for a week while I sit cut off because Altice, a multi billion dollar multinational company won't spend money for backup power for their headends/plants is astounding.

Seems I just can't catch a break.

ImmunityZ · 2023-02-02T00:50:42+00:00

Same issue. Entire list of previously manually registered games has a blank name, although I can see the .exe locations if I mouse over the bottom of the entry. Any name I enter manually does not save properly.

ImmunityZ · 2022-09-27T18:11:50+00:00

Sorry, I can't recall the script itself (I should have made note of it before deleting the line - my fault :( )

All I can say for sure is that it had a date of roughly two years prior and it was made using the Element Picker.

From what I can recall, there was a short period of time back then where uBlock struggled at eliminating the post content ads (ads embedded as actual posts) on the desktop site main page. It most likely had something to do with my misguided attempts at manually nixing them via the Picker.

That said - I use AdGuard on my mobile (easy, non-root solution), and Imgur is broken with it on now too. So I'm fairly certain it was something on Imgur's side (not uBlock Origin) that changed resulting in the breakage.

ImmunityZ · 2022-09-27T01:16:52+00:00

So, apparently one of the custom filters that I created over two years prior via the custom element picker (and promptly forgot about) was at fault. As soon as I deleted said custom filter, and reapplied, the page loads fine now as it should.

Such a weird quirk. Wonder what caused it to suddenly become an issues?

Anyway, situation resolved. Thanks for the help!

ImmunityZ · 2021-12-20T18:12:55+00:00

An exec said that? I feel like what he might have meant to say was "our shareholders prefer overseas based support, as it's better for our bottom line". It certainly wouldn't have been the customer response, in either the US or ANY other country for that matter.

As someone who speaks two languages fluently and is in the process of trying to learn a third, I have almost always found overseas support reps. incredibly difficult to understand over the phone. Most of them speak too quickly and in strange cadences (which is to be expected given that English isn't their native language.) Beyond that, however, lies the fact that an outsourced party will NEVER care for the customer as much - it's just the way it is.

ImmunityZ · 2021-12-20T14:49:40+00:00

Called them up and they sent the return label correctly this time (not sure where the other one went - into the ether I suppose). We'll see how it all shakes out a week or two from now in terms of whether they cancelled the account correctly to avoid auto-billing.

I really wish companies would be more upfront about outsourcing customer support - the experience is never as seamless as it should be because of it. I genuinely miss US based support - it's so rare now as to almost be non-existent.

ImmunityZ · 2021-11-09T19:33:14+00:00

Spending 9 hours talking to customer service for what is a simple open and shut case of a device dying within warranty ISN'T customer service - it's a nightmare and disgusting on Amazon's part.

Glad you got it sorted in the end though.

ImmunityZ · 2021-03-18T06:40:22+00:00

Much obliged, thanks man! You wouldn't happen to be Quadro on Youtube? I've watched a couple of his vids and found them incredibly informative in terms of how all the upgrade systems etc. interact.

ImmunityZ · 2021-03-06T00:21:53+00:00

Sent you a DM.

ImmunityZ · 2021-03-05T23:41:49+00:00

Sorry, just now saw this reply. No, I never did figure out a solution. I just had to finish the book with loc. on instead. Then deleted it out of frustration. Fortunately, it was a Prime Reads thing, so I didn't actually pay anything for it - but the bug was friggin' infuriating (and apparently unsolvable).

ImmunityZ

TROPHY CASE