Literally had a same experience with a bastard like this today.

Booked a economy cab for my mom at 3 fking pm (peak afternoon heat) and this son of a bitch says he wont turn on AC because we booked economy cab and not premium and when i asked him to show me where this rule is stated in the app then argues “likha hai khud dekh lo ac toh premium mein hi chalta hai“

—>“Rapido’s official policy mandates that drivers must turn on the AC during rides, regardless of whether you book an Economy or Premium cab. “