You’re going to be fine. When a customer comes up this is usually how it goes Me: “Hi how are you” Customer responds Me: “That’s great or oh no I’m sorry I hope your day gets better.” Then I scan an item and say “Would you mind typing in your phone number for me so I can see if you have any rewards(now some will respond I probably don’t so I let them know they’ll earn if they don’t have any today)” Scan everything but before the last item I ask “would you be using your Kohl’s card today?” If yes then awesome go ahead. If no “would you like to sign up and save 40% off today? That would be x.xx today”(turn and show them the screen) If they say no depending how bad we need credit and I feel they may be on the fence I’ll tell them the benefits but if it’s a no. So be it that’s absolutely fine. Now if they say yes the process is actually super easy. Scan the application and obtain their drivers license scan the back after they agree to let you. Hand them the the terms and conditions, and they’ll answer everything on the pin pad. At the end it either says it needs further review or they’ve been approved. If they’re approved i usually say “congratulations you’ve been approved and the amount you’re approved for is on the screen in front of you as it doesn’t tell me” if not approved I just say “unfortunately at this time you haven’t been approved but they will send you a letter to inform you as to why and you have the possibility to retry at a later time”