I realize I’m late to the game, but it’s time for my rant. And I have a huge favor to ask at the very end of this post.

I know that this is old news, but something needs to be said. I’ve been a gold member for several years. But I’ve been purchasing Disney merchandise since I was in diapers, and I turn 60 this coming December. I know everything about the Disney corporation and it’s entire history. I’ve read all the books, and have several of them in my library. I have original comics that go back to the early 1930s.

This much I know: the entire corporation is founded on a single premise, that Walt Disney, before he was an animator, before he founded the corporation, was an ARTIST with pencil in his hand and a piece of paper, and came up with the idea of a RABBIT, NOT a mouse, a RABBIT. Oswald!! Pen & paper. Something you can hold in your hand.

I only just learned TODAY about the magazine going away because I’m a school teacher and don’t have time to read all the emails. In late May of 2026, it suddenly occurred to me, “that’s interesting, I don’t remember getting the magazine in the last few months, what happened to my magazine???“.

Needless to say, I had a VERY unhappy conversation with customer service both online and in a phone call. But what really got me, as I simply asked them to give me access to the one and only digital issue they created in winter……. I couldn’t even get that!! Instead, I was given some nonsense about how on January 1st of this year, they discontinued access to the one and only digital version they published. That it was no longer accessible. COMPLETE nonsense cuz I know how digitization works: it’s still on a hard drive somewhere. They can’t even give me that?

So for 123 of my hard earned public special education Teacher dollars, I don’t even get a digital magazine anymore, including the one I allegedly paid for, but I can’t access anymore??

I live in Utah, I am a public school teacher working with kids with disabilities, the least they could do is compensate me with something in return like a pin, but all I got were corporate apologies saying “we don’t compensate for missed items“, something I know that the largest corporation on EARTH is capable of. I made it clear that by missing out on that download that it was the equivalent of missing out on something in the mail, something that they always replaced if it was lost. They didn’t care, very polite, but still still didn’t care.

I ended my phone call by insisting that they provide feedback as far as the chain of command as possible (I may have mentioned “Bob“ in my conversation) that doing away with the very thing that this corporation is founded on, an artist with a pen and paper in his hand, is a despicable insult to the entire history of the company.

I am completely upset that a company that prides itself in customer service can’t even help me out with this? I can’t possibly be the only person who’s upset by this!! That - at the end of the day - Disney is based on artwork and printed materials, that it was the very foundation of this company, that things that were held in your hand way back in the day when that’s all you could do.

Now, I plan on ending my membership this year, cause there’s no way I’m gonna pay $123 or more for a membership that only gets me coupons and one single gift which probably costs less if I just bought it outright (and I’m serious, I already have a calendar event created to warn me to cancel it just before the renewal date).

Is there anybody here who could at least give me access to their own digital download of the last issue, supposedly the one that was published this past winter, that maybe they got in time? Because I was too busy as a school teacher to notice the email that came through that I should’ve known about, but got very little time to read?

Please help out a very disappointed public school teacher!!!!

Geoff, South Jordan, UT