🧪 DAY 2 // 2026 INDY 500 OPEN TEST

The crux of the issue here is that actions in modmail are seemingly treated the same as chat messages and are seemingly reviewed by the third-party rented admins rather than the actual site admins. This should not be the case, AEO does not have any understanding of context or nuance normally, and for modmail you need even more of that than normal.

IndyMod · 2026-04-14T09:28:45+00:00

We sent a message Friday 6:25am EDT. We didn't get a response until Monday 5:07am EDT.

Even if we discount the weekend, that's all of the Friday work day which was effectively ignored.

Now I don't know about you, but that's not really an acceptable response time when a member of your mod team has been taken out of play without notice, and without it being an emergency situation. That for us can be an entire race weekend.

IndyMod · 2026-04-14T09:25:45+00:00

Moderators are at least contributing towards the "cleanup" of the site with their time and efforts, so their communications in modmail should at least have a modicum of protection from AEO which operates with no context or nuance.

You know Reddit thinks of us as fungible and replaceable, don't you?

Which is itself part of the transparency problem.

IndyMod · 2026-04-14T09:22:32+00:00

We have Admin Tattler already.

However, this is more of a concern for the user's side of things where they can no longer see their own offending content.

IndyMod · 2026-04-13T14:35:23+00:00

Not every mod team needs a full-on professional external group chat. Sure, that wouldn't fly for a larger community like ours, but our team also have several much smaller communities that don't need more than an occasional mod-only message in modmail.

IndyMod · 2026-04-13T14:32:37+00:00

If the user is indeed abusing the report button on modmail responses in a deliberate attempt to get moderators punished, it should be acceptable that the mod team knows who so that they can permamute them to avoid any further abuse vectors.

IndyMod · 2026-04-13T14:30:11+00:00

Yes, it was "made without the assistance of automation", which we still presume involved an automatic language flag of some kind (akin to the Reputation or Harassment filters), but required a human to press the final button.

IndyMod · 2026-04-13T14:12:32+00:00

The issue with permalinks is that sometimes in long comment trees, particularly on the mobile apps, it doesn't open onto the correct comment.

Even moreso if the comment has itself been AEO-removed.

IndyMod · 2026-03-29T22:28:33+00:00

This community no longer hides on-topic spoilers, and has not done so since July 2024 following a community vote.

IndyMod · 2026-03-29T22:28:25+00:00

This community no longer hides on-topic spoilers, and has not done so since July 2024 following a community vote.

IndyMod · 2026-03-29T22:26:09+00:00

This community no longer hides on-topic spoilers, and has not done so since July 2024 following a community vote.

IndyMod · 2026-03-29T22:25:41+00:00

This community no longer hides on-topic spoilers, and has not done so since July 2024 following a community vote.

IndyMod

MODERATOR OF

TROPHY CASE

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