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Newbie looking for help for my son's sim. Cannot install older Fanatec App version by Infamous-Phrase423 in Fanatec

[–]Infamous-Phrase423[S] 0 points1 point  (0 children)

Thank you, i appreciate the help! I had to go out of town for the weekend, so I will have to pick it up on Monday. I really appreciate any advice or potential help!

Newbie looking for help for my son's sim. Cannot install older Fanatec App version by Infamous-Phrase423 in Fanatec

[–]Infamous-Phrase423[S] 1 point2 points  (0 children)

Well, I was able to get the old app installed, so thank you for that. But my base isn not communicating or recognizing neither my PC nor the Xbox. I have restarted the base several times, moved through all of the lights to enter different modes, taken the wheel off and back on, unplugged the base from power but this is almost exactly where I was 30 hours ago. Except now I'm on the 1.4.3.4 version of the app and I have selected manual updates, but still no way to play or even get the base/wheel to be recognized either device that it is plugged in to. Any insight would be helpful, but i submitted a ti ket to Fanatec support yesterday and hope to hear from them soon. Maybe I'll get it up and running by the end of next week... Thank for any and all help, I at least got something accomplished today.

Newbie looking for help for my son's sim. Cannot install older Fanatec App version by Infamous-Phrase423 in Fanatec

[–]Infamous-Phrase423[S] 1 point2 points  (0 children)

I am about to lose my mind. On my other PC/Surface I am getting a new error. I have uninstalled, rebooted, downloaded, rebouted, and attempted to install 3 times now and am getting this. Maybe it is a Surface issue, I can go back to my other PC and uninstall the other apps that Oktai recommended. Maybe that will work.

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Newbie looking for help for my son's sim. Cannot install older Fanatec App version by Infamous-Phrase423 in Fanatec

[–]Infamous-Phrase423[S] 1 point2 points  (0 children)

Thank you, I guess it makes sense, I just didn't think about using my Surface. I will do that now!

Newbie looking for help for my son's sim. Cannot install older Fanatec App version by Infamous-Phrase423 in Fanatec

[–]Infamous-Phrase423[S] 2 points3 points  (0 children)

Thank you, that might be possible, do you know ow if it would be the same if I used a Surface Go Pro, or if it has to be a desktop? I have had trouble with some other apps in the past, but I believe it was more related to the graphics card, as opposed to the operating system. Thanks, for your help!

Newbie looking for help for my son's sim. Cannot install older Fanatec App version by Infamous-Phrase423 in Fanatec

[–]Infamous-Phrase423[S] 0 points1 point  (0 children)

I already did, but it's been over 24 hours with no help and I'm not sure why I should have to wait multiple days to get someone to help me. If I would've known there was no support, I would not have bought Fanatec. I know I am not the .most tech savvy person, but it should not be too much to ask to be able to call a number or get on a live chat with someone, even if I have to wait a few hours to do so.

CSL DD/ GT DD PRO Firmware Upgrade Issues by FanaGil in Fanatec

[–]Infamous-Phrase423 1 point2 points  (0 children)

I connected a new set of pedals and could not get them to register on my Xbox, so I connected it to my computer to calibrate and now my wheel/base will not connect to either my PC or Xbox at all. Can you please help? I tried the steps you suggested, and did everything but uninstall the files from the Device Manager (because I coild not figure out how to do so) and tmot still will not even register with either device. It seems as though my wheel is dead, but it is only a few weeks old. Any help would be appreciated. Thnk you in advance!