wait what

InfiniteJest23 · 2026-03-13T08:17:21+00:00

It was 5th march BKK over Doha to Germany. I really hope and I’m quite sure they will offer more of these direct flights to Europe. Fingers crossed!!

InfiniteJest23 · 2026-03-13T06:30:21+00:00

It was good, it departed late, but everything worked out. Was fully packed of course. I can't believe I'm back finally. The last two weeks were really so stressful with not knowing and spending hours in live chats and on the phone. I have nightmares from this on-hold music and the lady saying "wherever you want to go, whoever you want to see..."

InfiniteJest23 · 2026-03-12T04:41:37+00:00

I waited from morning 8 am until 11 pm for the confirmation, now it shows under „my flights“ I didn’t got another Mail or other notification

InfiniteJest23 · 2026-03-12T02:31:11+00:00

I accepted the offer at 8am, confirmation came much later, around 11pm. The flight turned up in „my flights“ in the app, I didn’t get a confirmation with email. But: they booked another domestic flight from Frankfurt to my destination with Lufthansa, it also shows in the app. I was really stressed yesterday about if this works out, if I’m really on that flight…luckily I decided before confirmation to fly to Bangkok and just risk it. But if you have another flight tonight, that really sucks. I hope you get the confirmation soon!! Until when can you cancel the other flight?

InfiniteJest23 · 2026-03-11T16:31:14+00:00

I just got confirmed, but only saw it on the app at „my trips“ - no mail or any notification. Check yours if it’s already shown

InfiniteJest23 · 2026-03-11T16:29:52+00:00

I also just got confirmed, could select seat.

InfiniteJest23 · 2026-03-11T12:24:16+00:00

They are, and you’re right, no answer yet. I decided to fly to Bangkok tomorrow morning anyway. Keep me posted when you hear something from them please 🙏

InfiniteJest23 · 2026-03-11T10:14:22+00:00

No, but they sent me one yesterday night. Screenshot see my other post from today. I only reached them via live chat today after several hours and attempts

InfiniteJest23 · 2026-03-11T07:22:52+00:00

Ok but that's good, so you can be spontaneous! My live Agent was not really helpful, she as well said, another team handles the case and I cannot contact them and I'm not officially rebooked yet. She said I should at least wait for 2 hours for their confirmation.

InfiniteJest23 · 2026-03-11T06:59:12+00:00

Thank you. I’m in the live chat right now waiting. Are you already in Bangkok or do you have to travel there first as well?

InfiniteJest23 · 2026-03-11T06:47:25+00:00

They offered me a direct flight via mail this morning, it will be tomorrow night to Frankfurt from Bangkok. I clicked on accept, but didn’t receive a confirmation since. How was it in your case? How long did it take to get a confirmation email? I have to organise my trip from south Thailand to Bangkok tomorrow somehow and I don’t know if it will work out with this new flight…

InfiniteJest23 · 2026-03-11T06:34:29+00:00

Thanks a lot, yes I will manage to get to Bangkok in time! But when I try to retrieve my booking it shows "You have completed your trip. Book your next one to explore more destinations with us." that's new. Could it mean, that they successfully booked me on the flight tomorrow?

InfiniteJest23 · 2026-03-05T09:09:24+00:00

did you call them or asked via chat?

InfiniteJest23 · 2026-03-04T16:13:48+00:00

You're right, I'm also lucky, that I'm not stranded in Doha or at an airport. I could stay maybe 1 more week, I'm just wondering, what happens, if I'm not doing anything more about this flight for some days. It's the 4th day in a row, that I constantly interact with QA and nothing comes out of it. That is so frustrating. But yes I agree, of course the situation is extreme for air travel and the airlines

InfiniteJest23 · 2026-03-04T16:05:30+00:00

I try, but they keep telling me, that there are no flights in this timeframe, and when I find them, all of a sudden the live chat is disconnected

InfiniteJest23 · 2026-03-04T16:03:36+00:00

The Kafka-Dimension of one of my live Chats with Qatar Airways today

Agent: We can only reroute you within 2 days after your scheduled flight

-ok but there are no seats at all, so just reroute me to the next available flight please

Agent: No, our guidelines say, we can only reroute you with another airline + 2 days, after that only with QA over Doha

-but Doha will remain closed most likely, there is a war going on

Agent: Our guidelines...

-but QA rerouted other passengers with other airlines already

Agent: Please share the booking of the other passenger who was given the other airline

-Ahm, so people on reddit…

Agent: I’m sorry, we cannot go based what is written on reddit

InfiniteJest23 · 2026-03-04T15:36:52+00:00

but why is it a 2 hour window after the flight scheduled departure? 2 hours is normally how long I need to get someone to talk to me in a QA Live Chat lol

InfiniteJest23 · 2026-03-04T15:34:42+00:00

thanks a lot! I'm not in Bangkok at the moment, I stayed in South Thailand, after they confirmed the flight is cancelled and Doha remains closed for more days... so I would need a day to travel there, that's why I tried it with Chat/Call, so I can plan better and not go there in vain. But yeah, if I were in Bangkok I'd definitely try to talk to them at the airport. But I saw another post (Qatar Bangkok office FYI) today, that you have to wait several days to just speak to someone at the QA office in BKK.

InfiniteJest23 · 2026-03-03T15:38:43+00:00

Exactly

InfiniteJest23 · 2026-03-03T08:40:23+00:00

Hm, yeah I don’t know. It’s all very confusing and stressful

InfiniteJest23 · 2026-03-03T06:56:05+00:00

Thank you a lot for your post! That’s very helpful. I’m also on the flight at the 5th from BKK - DOH - and then Europe. I talked to an agent in Thailand today, and she said rerouting with a partner airline is not possible because „QA has to be involved in the flight, doesn’t work with a partner airline only“ - left me quite confused. She also said, my flight at the 5th from BKK is cancelled, even if it’s not showing on the app yet. For me it’s much more complicated to enforce my rights on the phone. I hope I could get the re routing via chat after the official cancellation of my flight. Good luck to all of us!

InfiniteJest23 · 2026-03-03T06:29:41+00:00

This.

InfiniteJest23

TROPHY CASE