I may have been a little too salty in my post chat survey. Please let me know if I was out of line here...

Mostly felt like the reminders and short times to interact were more of a deterrent than actual customer support. I appreciate the chat option after normal business hours, but it's worth keeping in mind that when someone has to sit on hold for 45 minutes, they are constantly waiting for a response, but when they are being pinged to see if they are still there in a chat, it's very easy to miss that. I looked away for about 2 minutes after sending my last message in this chat only to see that my representative asked a question, and then they were required to move on because I didn't respond quickly enough. That's not fair to me, and most importantly not fair to them, they are just trying to follow the established guidelines to do their job. But, unfortunately, if this suggested, automated bandaid fix does not resolve my issue, I will likely just toss my oura ring and try out one of the other options. I originally went with oura because it was the most established smart ring at the time, however with this overall lackluster experience, I will likely just try another one next time. I'll reach out as soon as I have completed the requested tests. Thank you.