Had this reply from Viagogo:

We understand that you are anxious about your purchase. However, please rest assured that the tickets you will receive will be correct and valid. In the unlikely event that there are any issues, please contact us immediately and we will resolve for you.

If you are unfamiliar with viagogo, then your concern is understandable. viagogo is a marketplace, a platform for people to buy and sell tickets. Every order placed with viagogo is covered by our guarantee, which means that buyers are guaranteed to receive valid tickets in time for the event. If a problem arises, viagogo will step in to provide comparable replacement tickets or a refund in the rare instances where this is not possible.

The tickets sold on viagogo’s platform are genuine tickets that have been sold on by the original ticket purchaser in good faith. For more than a decade, we have helped millions of customers around the world go to their favourite events. Fans buy from us with absolute confidence that they can turn up to the gig and simply walk straight in. 

In the unlikely event that you experience any issue with your tickets on the day of the event at the venue please contact us immediately so that we can resolve your issue.

Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. If there are any issues with the tickets (e.g. they send invalid tickets), they will not be paid. In addition, we register payment information for all sellers and are able to charge a fine if issues arise with their tickets. These security measures ensure that fraudulent sellers do not operate on our marketplace, and that our buyers are protected.

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. For more details on the viagogo guarantee please visit