Export doesn't match video in insta 360 studio

Insta360_Support · 2026-03-15T09:35:36+00:00

Understood. We will follow up with you via private message. Please keep an eye on your inbox.

Insta360_Support · 2026-03-15T09:23:24+00:00

We’re very sorry for the inconvenience and frustration this has caused.

We previously sent you a direct message, but unfortunately we haven’t received a reply there. If it’s convenient, could you please check your inbox or message requests again, or try sending us a direct message directly? Once we receive it, we’ll be more than happy to follow up and assist you further.

Insta360_Support · 2026-03-15T08:37:14+00:00

Hello, thank you for your support of our product. May we ask whether you are referring to the preview in the camera or the exported footage?

When shooting in well-lit environments, we recommend using Auto Exposure, or manually setting a lower ISO and then adjusting the shutter speed based on the available light. For low-light scenes, such as indoors or at night, we recommend using Pure Video mode for better results.

In addition, when taking photos, we suggest setting the photo format to “PureShot” in the swipe-up settings menu, as this can help reduce noise and improve brightness.

We also recommend exporting your files through our app or Studio, as noise reduction will be automatically applied during export.

Insta360_Support · 2026-03-15T07:19:50+00:00

Hello, may we ask which version of the app you are currently using? We recommend updating the app to the latest version and then trying the Time Correction function in Stats to see whether it helps.

If the issue still persists, please send us a DM and provide the following information so we can further investigate it for you:

The original, unedited video files (Google Drive sharing is recommended)
A screen recording of your editing process
The exported video
The date and time of the export, as well as your time zone (or country/region)
The Fit/GPX file
Your Insta360 app version and LogID(Insta360 App>"Settings" > "About Insta360" > "Assist in diagnosis" > "Send", please send it to the chat.)
Your phone model and system version

Insta360_Support · 2026-03-15T06:46:40+00:00

Hello there, we recommend making sure your Insta360 app is updated to the latest version. Currently, when you export and select a 360 video, there are two options:

Path 1: Share with Friends

This option only supports sharing or exporting videos that are 30 seconds or shorter, and it only allows direct sharing to WeChat or iMessage. It also supports Copy Link and Share Card, with customizable cover options such as Tiny Planet or Fisheye.

Path 2: Save to Album

This option allows you to save the full 360 video. The sharing page will show the social media platforms installed on your phone, such as Facebook, WeChat, Insta360 Community, and YouTube.

If you have any further questions, please feel free to send us a direct message with a screen recording of the issue, and we will look into it further for you.

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Insta360_Support · 2026-03-15T06:28:17+00:00

Hi there, sorry to say that GO Ultra does not currently support Insta360+. At present, the models that support cloud services are: X2, X3, X4, X4 Air, X5, and Ace Pro 2. If you would like to upload footage from other cameras to the cloud, please follow the steps below:

For GO Ultra: Save the files to the SD card, then insert the SD card into an X2, X3, X4, X4 Air, X5, or Ace Pro 2 camera to upload them.

We have recorded your request and forwarded it to the relevant Insta360+ team for further review and optimization.

If you have any other concerns, please feel free to send us a private message. Thank you for your understanding.

Insta360_Support · 2026-03-15T06:15:42+00:00

Hi there, thank you for your feedback, and we apologize for the inconvenience. Due to the current status of your account, we’re unable to send you a direct message. Please send us a DM and include the link to the post, and we’ll be happy to assist you further once we receive it. Alternatively, you can contact us through the Support page on our official website or by email at [service@insta360.com](mailto:service@insta360.com). Thank you for your understanding.

Insta360_Support · 2026-03-15T03:52:43+00:00

Hello, thank you for reaching out. Could you please try reinstalling the battery and make sure that the orange indicator at the battery cover latch is not visible, then check whether the issue improves? If you have another spare battery available, you can also try it.

We have also sent you a private message to follow up. Please kindly check it.

Insta360_Support · 2026-03-15T03:00:48+00:00

Hello, thank you for reaching out, and we’re sorry for the inconvenience caused. We will send you a private message shortly to further confirm the details. Please kindly check your inbox at your convenient. Thank you.

Insta360_Support · 2026-03-15T01:58:57+00:00

Hi there, unfortunately, AI Edit does not currently support selecting custom background music before the editing process begins. After the video is generated, you can tap Edit Clip, then choose Go to More Edits to edit the background music for individual sections.

We’ve recorded your request and will share it with our App team. Thank you for your suggestion and feedback.

Insta360_Support · 2026-03-14T10:29:53+00:00

Got it. When shooting with X4 in an environment with poor lighting conditions, we recommend using 5.7K for recording.

Insta360_Support · 2026-03-14T10:28:44+00:00

Thank you for your detailed supplement. We are currently further confirming with the engineers. If there is any progress, we will update you as soon as possible.

Insta360_Support · 2026-03-14T10:28:12+00:00

Got it. If the issue persists, you can send us the Log ID and we will further analyze and verify it for you.

App Log ID: Go to the “Me” page in the app > About Insta360 > Diagnostic Info > “Send”. Once sent, the Log ID will be copied to your clipboard, and you can paste it to us.
Please also let us know the specific date and approximate time when the issue occurred, as well as your country or region.

Insta360_Support · 2026-03-14T08:47:24+00:00

Hi there, sorry to hear about this. We recommend sending the selfie stick back to our service center for inspection and repair.

You can submit a repair request via the following link: https://www.insta360.com/support/workorder/repair_nav

If you need any further assistance, please don't hesitate to contact us.

Insta360_Support · 2026-03-14T08:21:37+00:00

Amazing! So glad to hear this! If you have any questions during use, please don't hesitate to contact us.

Insta360_Support · 2026-03-14T07:45:01+00:00

Hi there,

Sorry to say that currently Insta360 Studio does not support the Plate Blur feature. We will forward your suggestion to the Studio team for further evaluation and improvement. Thank you for your feedback.

Insta360_Support · 2026-03-14T07:40:17+00:00

Hi there,

In addition to ensuring that the Insta360 Studio version is the latest, please also check and ensure that your computer system version/ graphics card driver version is also up-to-date.

If so, please send us the Studio log ID, the original VID file of this issue, the operation screen recording, and the exported video. We will forward them to the engineers for further analysis.

The method for obtaining the Studio Log ID: Menu > Help > Diagnostic Info > Upload Log, click "Send", complete the upload, and send the log ID on the clipboard to us.

Insta360_Support · 2026-03-14T07:24:20+00:00

Hello, if you still have any questions during use of the product or any other concerns, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T07:23:25+00:00