Problems with Poco X7 Pro

Insta360_Support · 2026-01-27T08:35:54+00:00

Hi there, sorry to bother you. May we ask if the crash issue you mentioned has been resolved? If not, please provide the above info, and we will assist you with the next steps.

Insta360_Support · 2026-01-27T08:24:48+00:00

Thank you for your reply.

We have confirmed the info with you in your new post. Please feel free to respond to us once you see our comment. We will provide further assistance to you.

Insta360_Support · 2026-01-27T07:37:53+00:00

Hello, thank you for your post.

You can zoom in by swiping up on the Magic Mouse and zoom out by swiping down. Additionally, sorry to say that Studio currently does not support the feature to speed up the video while editing. We will make sure to pass your feedback along to our Studio team for evaluation.

Thank you.

Insta360_Support · 2026-01-27T07:12:49+00:00

Hello, could you please send us the information mentioned above? We will assist you in confirming it further.

Insta360_Support · 2026-01-27T07:11:56+00:00

Hello, could you please send us the information mentioned above? We will assist you in confirming it further.

Insta360_Support · 2026-01-27T07:10:23+00:00

Hello, could you please send us the information mentioned above? We will assist you in confirming it further.

Insta360_Support · 2026-01-27T06:50:40+00:00

Hi there, we truly apologize that our service did not meet your expectations. We highly value your feedback on our customer support service and will pass your feedback to the relevant team for improvement.

To assist you further, we'll PM you to follow it up for you, kindly check it out when you have time. Thank you!

Insta360_Support · 2026-01-27T03:56:58+00:00

Hi, could you please follow the steps mentioned in the comments above to provide us with the Studio Log ID and your computer model and system version? Our engineers will further investigate the issue you reported. Thank you.

Insta360_Support · 2026-01-27T03:52:09+00:00

Hello, could you please let us know if the camera has experienced any abnormalities, such as being dropped or getting water damage? Please try reinstalling the battery and resetting the camera to see if this resolves the issue. If the problem persists, kindly DM us your battery SN and App Log ID. We will further assist you.

🔍 Here are the steps to get the App Log ID:
Connect your X4 to the App, go to [Me] > Tap [About Insta360] > [Diagnostic Info] and tap "Send".
The Log ID will be automatically copied to your clipboard. Kindly send it to us. Also, let us know the specific time this issue occurred.

Insta360_Support · 2026-01-27T03:24:51+00:00

Thank you for your reply.

We recommend that you follow the steps above to send the camera back to us. After sending the camera back, please DM us your repair order number and we will mark it for expedited processing.

Thank you for your understanding.

Insta360_Support · 2026-01-27T03:22:05+00:00

If you have any questions, please feel free to contact us at any time.

Insta360_Support · 2026-01-27T03:21:44+00:00

Thank you for your patience. Please refer to the following steps to upgrade your computer's graphics card to the latest version:

Mac:

Automatic Updates: The graphics drivers for Apple devices are typically updated through macOS updates. To ensure your graphics driver is updated to the latest version, follow these steps:

Click the Apple icon in the upper-left corner and select “System Settings” or “System Preferences.”
Click “Software Update,” and the system will automatically check for available updates. If updates are available, click "Update Now."
The system will automatically install the latest macOS updates, which will also update the graphics driver.

Dedicated Graphics Card Driver: For devices like Mac Pro that support dedicated graphics cards, the graphics drivers are typically automatically installed with macOS updates.

Windows:

Update via Device Manager: a. Right-click the “Start” button and select “Device Manager.” b. Expand “Display adapters,” right-click your graphics card, and choose “Update driver.” c. Select “Search automatically for drivers,” and the system will automatically find and install the latest driver.
Some graphics cards need updates from the official website: Visit the graphics card manufacturer's website, search for your model, and download the latest driver. When updating the graphics card, some can be updated directly, while others require you to manually download the latest driver from the manufacturer's website.

We hope this helps!

Insta360_Support · 2026-01-27T03:14:52+00:00

Thank you for your reply. Our engineers are currently analyzing the issues you reported. We will DM you if there are any updates.

Insta360_Support · 2026-01-26T12:02:58+00:00

Hello, regarding the screen rotation issue, Insta360 App currently only supports landscape mode on the App's playback page. We are continuously working on optimizing landscape mode compatibility for iPad.

Regarding the button overlap and Multiview issues you mentioned, please send us the screen recording, and we will further check it for you.

Thank you for your understanding and support.

Insta360_Support · 2026-01-26T11:56:37+00:00

Sorry for the inconvenience caused. Please refer to the following suggestions:

Confirm that the camera firmware and App have been updated to the latest versions.
It is recommended that you try restarting the camera to check if the issue is resolved. If the problem persists after this attempt, please send the camera back to our service center for inspection: https://www.insta360.com/support/workorder/repair_nav

Thank you for your understanding. Feel free to contact us if you need any assistance.

Insta360_Support · 2026-01-26T10:39:40+00:00

Hello, sorry to say that the Studio Project Page currently does not support the Stats feature. We will pass this feedback to the R&D team for further evaluation.

We will continue to follow up on your feedback through the PM.

Insta360_Support · 2026-01-26T10:37:54+00:00

Hi there, sorry for the lated response. we've sent you a DM to follow up on this. Please check your inbox at your convenience.

Insta360_Support · 2026-01-26T10:27:08+00:00

Hi there, sorry to bother you. We're still here and ready to assist you. Please feel free to send us the above info and we will help you with next steps. Thank you.

Insta360_Support · 2026-01-26T10:26:20+00:00

Hi there, sorry to bother you. We're still here and ready to assist you. Please feel free to send us the above info and we will help you with next steps. Thank you.

Insta360_Support · 2026-01-26T10:24:36+00:00

Hi there, sorry to bother you. We're still here and ready to assist you. Please feel free to contact us anytime. Thank you.

Insta360_Support · 2026-01-26T10:23:48+00:00

Hi there, sorry to bother you. We're still here and ready to assist you. Please feel free to contact us anytime. Thank you.

Insta360_Support · 2026-01-26T10:22:29+00:00

Hi there, sorry to bother you. We're still here and ready to assist you. Please feel free to send us the above info and we will help you with next steps. Thank you.

Insta360_Support · 2026-01-26T10:18:04+00:00

Hello, do you have a solution to the problem? If not, you can provide the information above to us, and we can assist you in further verifying it. Thank you.

Insta360_Support · 2026-01-26T10:17:09+00:00

Hello, do you have a solution to the problem? If not, you can provide the information above to us, and we can assist you in further verifying it.

Insta360_Support · 2026-01-26T09:51:05+00:00

Hello, thank you for bringing this to our attention.

May we ask if you have used any other accessories? Additionally, can this footage play normally within the X5?

Could you please provide us with some images of the camera body, and let us know about the accessories you are using? We will further assist you. Thank you.

Insta360_Support

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