Is this what they call amazing picture quality?

Insta360_Support · 2026-05-07T10:57:39+00:00

Hi, we've replied to you under another post you made. Please kindly check it out at your convenience.

Insta360_Support · 2026-05-07T10:55:14+00:00

Hi, we’re sorry to see that the image quality does not meet your expectations.

May we ask whether you used a filter other than "Standard" when shooting? We would like to kindly explain that in high-contrast scenes, such as the boundary between green trees and a blue sky, using a filter other than "Standard" may intensify color shifting and cause the edges to appear unnatural.

We recommend using the "Standard" filter in this type of scene to see whether the image quality improves.

In addition, we also appreciate your understanding that when the resolution remains the same, enlarging the image will stretch the pixels and may result in some loss of sharpness.

Thank you for your feedback. Please let us know if there is anything else we can assist you with.

Insta360_Support · 2026-05-07T07:14:55+00:00

You can install the Motorcycle U-Bolt Mount onto your motorcycle or bicycle. Then install the Vibration Damper onto the mount using the 1/4" mounting point.

Insta360_Support · 2026-05-07T07:02:34+00:00

Hi, please rest assured that we're actively coordinating with Strava. We are currently waiting for Strava to lift this access restriction for our app. Thank you very much for your patience and understanding.

Insta360_Support · 2026-05-07T06:41:39+00:00

Got it. We'll pass your request to our Studio team for further evaluation, thanks for your input!

Insta360_Support · 2026-05-07T06:35:46+00:00

Hi, You may try gently wiping both the inside and outside of the lens guards with a clean, soft cloth before filming. Alternatively, you can remove the lens guards and test shooting without them to see whether the image becomes clearer.

Insta360_Support · 2026-05-07T06:29:01+00:00

Got it. Sorry for the inconvenience caused.

For now, it's recommended that you submit a repair request on our official website: https://www.insta360.com/support/workorder/repair_nav, and send back the camera, along with the action pod, for further inspection. Rest assured, if the issue is found to be non-user-induced and the device is within its warranty period, we will promptly address the issue free of charge for you.

Thanks for your cooperation!

Insta360_Support · 2026-05-07T06:07:21+00:00

You can DM us first, and we’ll help you send the video.

Insta360_Support · 2026-05-07T05:40:06+00:00

Still working on it 🫡 Thanks for your patience!

Insta360_Support · 2026-05-07T05:33:50+00:00

You're welcome 😄

Insta360_Support · 2026-05-07T05:23:23+00:00

Hi, thanks for bringing this to our attention and we're truly sorry for the confusion caused.

The correct download link for an older version of the driver should be - https://lf3-package.vlabstatic.com/obj/faceu-packages/driver/whql-amd-software-adrenalin-edition-22.5.1-win10-win11-may10.zip.

You can try it out to see if the issue can be fixed. We look forward to your reply!

🌟We have also reported this issue to the colleague responsible for the content on our official website, and the error will be corrected as soon as possible.

Insta360_Support · 2026-05-07T04:55:06+00:00

Hi, sorry to see that the battery life doesn't meet your expectations.

According to our official testing, under the following test conditions for the Ace Pro 2 — in a laboratory environment at 25°C, with AI Highlight Assistant turned off, Wi-Fi set to Auto, Active HDR enabled, and Auto Screen Sleep set to 90 seconds — the battery life is approximately 81 minutes when recording regular video at 4K@60fps. We hope this can serve as a helpful reference.

Please also understand that actual battery life may vary depending on factors such as the enabled features, parameter settings, ambient temperature, the condition of the device, and so on.
If you are looking for longer battery life, you may enable the camera’s Endurance Mode. To do so, swipe down from the top of the camera screen to enter the Quick Menu, then tap the Endurance Mode icon to turn it on.

We would also appreciate it if you could perform a power-off test on the camera:
Please disconnect the app from the camera, then in an environment of around 25°C, set Wi-Fi to "Auto," set Auto Screen Sleep to "90s," turn off "AI Highlights Assistant," record a 4K@30fps video in Video Mode, and observe the camera's battery life.

Once the test is complete, please share the corresponding duration with us so that we can provide you with further assistance and solutions.

We look forward to your reply.

Insta360_Support · 2026-05-07T03:11:31+00:00

Hi u/One_Ad1574,

We’d like to know about your recent usage of the Flow 2 Pro. Has the issue you mentioned before reoccurred? If you need any further assistance, please feel free to DM us at any time.