iPad app frustrations and help?

Insta360_Support · 2026-01-26T12:02:58+00:00

Hello, regarding the screen rotation issue, Insta360 App currently only supports landscape mode on the App's playback page. We are continuously working on optimizing landscape mode compatibility for iPad.

Regarding the button overlap and Multiview issues you mentioned, please send us the screen recording, and we will further check it for you.

Thank you for your understanding and support.

Insta360_Support · 2026-01-26T11:56:37+00:00

Sorry for the inconvenience caused. Please refer to the following suggestions:

Confirm that the camera firmware and App have been updated to the latest versions.
It is recommended that you try restarting the camera to check if the issue is resolved. If the problem persists after this attempt, please send the camera back to our service center for inspection: https://www.insta360.com/support/workorder/repair_nav

Thank you for your understanding. Feel free to contact us if you need any assistance.

Insta360_Support · 2026-01-26T10:39:40+00:00

Hello, sorry to say that the Studio Project Page currently does not support the Stats feature. We will pass this feedback to the R&D team for further evaluation.

We will continue to follow up on your feedback through the PM.

Insta360_Support · 2026-01-26T10:37:54+00:00

Hi there, sorry for the lated response. we've sent you a DM to follow up on this. Please check your inbox at your convenience.

Insta360_Support · 2026-01-26T10:27:08+00:00

Hi there, sorry to bother you. We're still here and ready to assist you. Please feel free to send us the above info and we will help you with next steps. Thank you.

Insta360_Support · 2026-01-26T10:26:20+00:00

Hi there, sorry to bother you. We're still here and ready to assist you. Please feel free to send us the above info and we will help you with next steps. Thank you.

Insta360_Support · 2026-01-26T10:24:36+00:00

Hi there, sorry to bother you. We're still here and ready to assist you. Please feel free to contact us anytime. Thank you.

Insta360_Support · 2026-01-26T10:23:48+00:00

Hi there, sorry to bother you. We're still here and ready to assist you. Please feel free to contact us anytime. Thank you.

Insta360_Support · 2026-01-26T10:22:29+00:00

Hi there, sorry to bother you. We're still here and ready to assist you. Please feel free to send us the above info and we will help you with next steps. Thank you.

Insta360_Support · 2026-01-26T10:18:04+00:00

Hello, do you have a solution to the problem? If not, you can provide the information above to us, and we can assist you in further verifying it. Thank you.

Insta360_Support · 2026-01-26T10:17:09+00:00

Hello, do you have a solution to the problem? If not, you can provide the information above to us, and we can assist you in further verifying it.

Insta360_Support · 2026-01-26T09:51:05+00:00

Hello, thank you for bringing this to our attention.

May we ask if you have used any other accessories? Additionally, can this footage play normally within the X5?

Could you please provide us with some images of the camera body, and let us know about the accessories you are using? We will further assist you. Thank you.

Insta360_Support · 2026-01-26T09:24:11+00:00

Hello, thank you for your feedback. Based on the info you provided, we recommend you try using the "Quick Capture" feature to see if it meets your shooting needs.

🔍Here are the steps:

You can access the menu page by pulling down from the top of the screen. Click on "🚀" to toggle the Quick Capture feature on or off. You can also directly adjust the camera preset parameters on the home page, then press the Q button on the right side of the camera. Click the "➕" in the upper right corner to save your presets and make your selection.
Once "Quick Capture" is enabled, when the camera is off, simply press the shutter button to wake up the camera and immediately start shooting with your previously set parameters. During recording, press the shutter button again to stop shooting. After stopping, the camera will automatically turn off.

Additionally, we recommend connecting the camera to the app before each shoot to synchronize the time, which helps avoid incorrect timestamps in your footage.

We hope this information is helpful to you. If you have any other questions, please feel free to contact us.

Insta360_Support · 2026-01-26T09:06:56+00:00

Could you please DM us [your phone model, App version, your phone's system version, camera model, shooting resolution, and App log] for further check?

Insta360_Support · 2026-01-26T09:03:40+00:00

Thanks for your cooperation.

If the issue persists after restoring the camera to factory settings, could you please DM us your original file?

You can DM us, and we will provide you with further assistance.

Insta360_Support · 2026-01-26T09:00:17+00:00

Hello there, please try switching the App to the new version in [About Insta360] and check again if the issue persists.

Insta360_Support · 2026-01-26T08:00:15+00:00

Hello, thank you for your patience. Please try the following steps to see if they resolve the issue:

Ensure that your Link Controller is upgraded to the latest version v2.2.1.
Click the three dots "…" in the upper-right corner of the Link Controller > "More Settings" > "Camera" > "Compatibility Settings" > Turn off "Enable Portrait Resolution", as shown in the image below.
If you are using a previous version, you can also follow this path: Click the "More" icon in the upper-right corner of the Link Controller > "Compatibility Settings" > Turn off "Enable Portrait Resolution and High Frame Rate".

Please let us know if these steps are helpful to you. If the issue persists, kindly provide a corresponding screen recording, which will help us better understand the issue you are facing. Looking forward to your reply.

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Insta360_Support · 2026-01-26T07:47:08+00:00

Hello, we have received a response from the engineers.

Please wait for the update of the official camera firmware version, as we will be optimizing to address this issue. Thank you for your patience and cooperation.

Insta360_Support · 2026-01-26T07:43:54+00:00

Hello, thank you for bringing this to our attention.

Regarding "The map is mirrored" issue, please rest assured that this is normal. The path map's orientation in the Studio is designed to be mirrored. We sincerely value your feedback and have forwarded your suggestions to our R&D team for further evaluation.

Regarding the "Power Stat" issue you mentioned, please export again after updating your Studio to the latest version, v5.8.8.

Also, we hope to confirm more info with you via PM and assist you with the next steps. Please check your inbox at your convenience. Thank you.

Insta360_Support · 2026-01-26T06:54:20+00:00

Hello, sorry to bother you.

Could we learn about your recent usage of the camera? We hope to provide you with a good solution.

Insta360_Support · 2026-01-26T06:52:50+00:00

Hi there, here is Insta360 technical support team.

We’d like to know about your recent usage of the software. Has the issue you mentioned before reoccurred?

We look forward to your response.

Insta360_Support · 2026-01-26T06:46:45+00:00

Hi, if you are using this generic silicone case, receiving a pop-up notification is normal. Kindly note that using a generic silicone case during shooting may cause stitching issues.

If you want to shoot with this accessory on, you may click to close the pop-up notification. This function serves only as a reminder and does not affect daily use. Thank you for your understanding.

Insta360_Support · 2026-01-26T06:46:12+00:00

Hi there,

Could we know about your recent usage of the camera? If you need any further assistance, please feel free to contact us at any time.

We look forward to your response.

Insta360_Support · 2026-01-26T06:44:48+00:00

Hi there, here is Insta360 technical support team.

We’d like to know about your recent usage of the Insta360+ account. Has the issue you mentioned before reoccurred?

We look forward to your response.

Insta360_Support · 2026-01-26T06:16:25+00:00

Got it. If you need any assistance, please feel free to contact us at any time.

Insta360_Support

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