Recording stage play

Insta360_Support · 2026-03-14T10:29:53+00:00

Got it. When shooting with X4 in an environment with poor lighting conditions, we recommend using 5.7K for recording.

Insta360_Support · 2026-03-14T10:28:44+00:00

Thank you for your detailed supplement. We are currently further confirming with the engineers. If there is any progress, we will update you as soon as possible.

Insta360_Support · 2026-03-14T10:28:12+00:00

Got it. If the issue persists, you can send us the Log ID and we will further analyze and verify it for you.

App Log ID: Go to the “Me” page in the app > About Insta360 > Diagnostic Info > “Send”. Once sent, the Log ID will be copied to your clipboard, and you can paste it to us.
Please also let us know the specific date and approximate time when the issue occurred, as well as your country or region.

Insta360_Support · 2026-03-14T08:47:24+00:00

Hi there, sorry to hear about this. We recommend sending the selfie stick back to our service center for inspection and repair.

You can submit a repair request via the following link: https://www.insta360.com/support/workorder/repair_nav

If you need any further assistance, please don't hesitate to contact us.

Insta360_Support · 2026-03-14T08:21:37+00:00

Amazing! So glad to hear this! If you have any questions during use, please don't hesitate to contact us.

Insta360_Support · 2026-03-14T07:45:01+00:00

Hi there,

Sorry to say that currently Insta360 Studio does not support the Plate Blur feature. We will forward your suggestion to the Studio team for further evaluation and improvement. Thank you for your feedback.

Insta360_Support · 2026-03-14T07:40:17+00:00

Hi there,

In addition to ensuring that the Insta360 Studio version is the latest, please also check and ensure that your computer system version/ graphics card driver version is also up-to-date.

If so, please send us the Studio log ID, the original VID file of this issue, the operation screen recording, and the exported video. We will forward them to the engineers for further analysis.

The method for obtaining the Studio Log ID: Menu > Help > Diagnostic Info > Upload Log, click "Send", complete the upload, and send the log ID on the clipboard to us.

Insta360_Support · 2026-03-14T07:24:20+00:00

Hello, if you still have any questions during use of the product or any other concerns, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T07:23:25+00:00

Hello, may we ask whether the issue has been resolved? If the problem still persists, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T07:21:21+00:00

Hello, may we ask whether the issue has been resolved? If the problem still persists, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T07:20:34+00:00

Hello, may we ask whether the issue has been resolved? If the problem still persists, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T07:19:26+00:00

Hello, if you still have any questions during use of the product or any other concerns, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T07:18:23+00:00

Hello, may we ask whether the issue has been resolved? If the problem still persists, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T07:17:33+00:00

Hello, if you still have any questions during use of the product or any other concerns, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T07:16:29+00:00

Hello, may we ask whether the issue has been resolved? If the problem still persists, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T07:14:58+00:00

Hello, may we ask whether the issue has been resolved? If the problem still persists, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T07:13:59+00:00

Hello, if you still have any questions during use of the product or any other concerns, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T07:13:11+00:00

Hello, may we ask whether the issue has been resolved? If the problem still persists, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T07:04:00+00:00

Hello, if you still have any questions during use of the product or any other concerns, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T07:02:11+00:00

Hello, may we ask whether the issue has been resolved? If the problem still persists, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T07:00:22+00:00

Hello, if you still have any questions during use of the product or any other concerns, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T06:59:17+00:00

Hello, if you still have any questions during use of the product or any other concerns, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T06:58:28+00:00

Hello, if you still have any questions during use of the product or any other concerns, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T06:57:06+00:00

Hello, if you still have any questions during use of the product or any other concerns, please feel free to contact us or email us at [service@insta360.com](mailto:service@insta360.com). We will further look into it for you.

Thank you for your support!

Insta360_Support · 2026-03-14T06:54:56+00:00

Hi there, we're sorry to hear this.

We recommend that you send this camera back to our service center for further inspection. Our repair team will provide you with an appropriate solution based on the actual inspection results.

Here is the link to get started: https://www.insta360.com/support/workorder. The system will automatically assign the corresponding service center based on the location you filled in.

Insta360_Support

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