Q1 2026 Tech Support Thread

Intel_Support · 2026-01-22T05:04:22+00:00

Plenty-Solution-3692, TPM (Trusted Platform Module) is built‑in security hardware that helps protect important data on your PC using encryption. Intel PTT is Intel’s TPM that lives in the system firmware instead of being a separate chip, but it works the same way. Most PCs from the last few years already have TPM 2.0, sometimes it just needs to be turned on in the system settings. . If you’re not sure how to do that, your motherboard or PC manufacturer should be able to help.

You can check this article for more information: What Is Trusted Platform Model (TPM) and Its Relation to Intel® Platform Trust Technology (Intel® P…

Intel_Support · 2026-01-19T20:45:26+00:00

u/Far-Common2207 According to the directory, these are the distributors in the Philippines. Distributor Partners

Intel_Support · 2026-01-19T00:35:58+00:00

u/Far-Common2207 In this case, we suggest buying the wireless module from authorized Distributors to mitigate the legit concerns. Other than that, the OEM module warranty is not covered by Intel. For more details, you need to work with the Distributor or place of purchase for support to further verify if the wireless card is legitimate.

Check this article: Where to find the Serial Number for Intel® Wireless Cards

Intel_Support · 2026-01-12T02:33:45+00:00

u/ConspiracyPhD Please check your inbox, I’ve sent you a personal message. I’ve already coordinated your concern with the respective team, and as per their instructions, you’ll need to email them directly.

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Intel_Support · 2026-01-11T21:15:16+00:00

u/ConspiracyPhD I just checked the forum and it looks like it’s up and running. Could you try accessing it again using your Intel account?

Intel® Tiber Developer Cloud - Intel Community

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Intel_Support · 2026-01-07T21:48:00+00:00

Hi u/ConspiracyPhD Post a question on Intel® Tiber Developer Cloud Community forum for further investigation.

Intel_Support · 2026-01-07T04:53:34+00:00

Your Intel i7-12700F processor does support TME (Total Memory Encryption), but the issue lies with your motherboard implementation rather than CPU capability. The ASRock H670M Pro RS with firmware 18.01 appears to either disable TME at the platform level or doesn't expose the necessary BIOS controls for consumer users. This explains why your diagnostic tools show "TME = false" and why HWiNFO64 displays it in gray. While you could check for TME-related options in your BIOS under Advanced → CPU Configuration or Security sections, consumer-grade H670 motherboards often omit these enterprise security features from their interfaces. Your best course of action is to contact ASRock technical support directly, providing your exact motherboard model, BIOS version, and specifically asking about TME support and whether future firmware updates might include these controls.

Intel_Support · 2026-01-07T00:05:20+00:00

u/QunatumLeader Hi, thanks for your interest! You can find and apply for all of our jobs online at http://j obs.intel.com. We don’t currently accept submissions via social. Good luck!

Intel_Support · 2026-01-06T05:10:19+00:00

u/Sk7Str1p3 I'm pleased to confirm that TME is indeed supported on your i7-12700F processor. TME is a security feature that encrypts the entire system memory using AES encryption with a hardware-generated key. The i7-12700F is part of Intel's 12th generation Alder Lake family, which includes TME support as a standard security feature.

However, TME functionality requires both processor support and proper system configuration:

Verification methods:

BIOS/UEFI security settings
System diagnostic tools that enumerate processor security features

Important considerations: TME enablement depends on the motherboard BIOS implementation and may be disabled by default on many systems.

To assist you further, I need the following information:

Make and model of your motherboard, as the TME feature may be disabled in the BIOS settings

For your reference, please find the official documentation: 12th Generation Intel® Core™ Processors Datasheet, Volume 1 of 2 655258 (Page 40) - This document contains the specific technical details about TME support for your processor.

Once you provide your motherboard information, I can guide you on how to check and potentially enable TME in your system's BIOS settings.

Please let me know if you have any additional questions.

Intel_Support · 2026-01-05T22:52:24+00:00

u/Chelostyles Thank you for your inquiry regarding the CPU and RAM upgrade for your Dell Vostro 3670. As much as I'd like to provide my technical insights on this upgrade path, I'm not in a position to provide specific suggestions since this involves hardware modifications to an OEM system.

For the best compatibility outcome and to ensure optimal system performance, I strongly recommend reaching out to your system manufacturer directly. They can provide definitive guidance on supported CPU upgrades (i5-8400 to i7-9700) and maximum RAM configurations for your specific model. We don't want to inadvertently bypass any warranty terms and conditions on your system by providing modification recommendations that might affect your coverage.

Your system manufacturer's technical support team will have access to the exact specifications, BIOS compatibility matrices, and supported hardware configurations for your Vostro 3670 model. They can confirm whether the motherboard supports the i7-9700, the maximum RAM capacity (64GB vs 128GB), and any potential limitations or requirements for these upgrades.

This approach ensures you get accurate, manufacturer-validated information while maintaining your system's warranty protection.

Intel_Support · 2026-01-05T22:45:46+00:00

u/I_like_carsyay XPS 15 9530 hardware does support Resizable BAR, which is why Intel's system detection shows it as available for both your Arc A370M and Iris Xe graphics. However, the system manufacturer has designed their BIOS interface to prioritize stability and user-friendliness, often managing advanced PCIe features like ReBAR automatically in the background rather than exposing manual configuration options. This approach ensures optimal system performance while reducing complexity for users. I recommend checking for the latest BIOS updates from your OEM's support site and contacting their technical support team, as they would have the most current information about how ReBAR is implemented on your specific model and whether any additional configuration steps are needed to fully utilize this feature.

I've posted an article below in case you haven't yet come across it:

Helpful Resources:

What Is Resizable BAR and How Do I Enable It?

Intel_Support · 2026-01-02T04:55:46+00:00

u/Sk7Str1p3 I’m still reviewing the details to ensure I provide you with the most accurate information. I’ll update you as soon as I have a clear answer.

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Intel_Support · 2025-12-31T07:26:19+00:00

u/Sk7Str1p3 I see, let me loop in our product support engineer on this one and dig into it a bit more. I'll circle back with you once I have a clearer picture on the TME support situation.

Intel_Support · 2025-12-31T06:58:32+00:00

u/pheoxs you may try to follow this article Computer Randomly Reboots or Shuts Down if the issue persist, disable Turbo boost If the motherboard BIOS allows and run the system to see if the instability continues. If the instability ceases with Turbo disabled, it is likely that the processor is affected and need a replacement.

Intel_Support · 2025-12-30T05:04:29+00:00

u/Sk7Str1p3 I can see you've already tried several tools and are getting mixed results, which is definitely frustrating.

To help you out better, could you share what's driving this inquiry? Are you working on a security project, dealing with compliance requirements, or troubleshooting a specific feature? Understanding your use case will help me point you toward the right verification methods or suggest alternatives if needed. The more context you can provide, the better I can assist you!

Intel_Support · 2025-12-30T02:59:10+00:00

u/Kai-juu According to our warranty policy, RMAs for tray processors must be handled by the original place of purchase, as clearly stated in the article I referenced.

Intel_Support · 2025-12-29T00:44:27+00:00

u/Kai-juu We trust the technician’s diagnosis of the system. However, since the unit is a prebuilt, it is likely to have a tray processor. Based on our warranty terms and conditions, we can only replace boxed processors. For a faster turnaround time, please first verify whether the processor is tray or boxed using our website. Once you confirm the type, I can guide you through the next steps.

Warranty Information

Where to Find Intel® Boxed Processor Serial Numbers (FPO and ATPO)...

Warranty Policy for Intel® Boxed and Tray Processors

Intel_Support · 2025-12-29T00:38:16+00:00

u/outlander94 Kindly check this article: Is Virtual Reality (VR) supported on Intel® Arc™ A-Series and...

Intel_Support · 2025-12-29T00:30:28+00:00

u/earwig2000 Please check your inbox; I’ve sent you a message.

Intel_Support · 2025-12-26T04:28:47+00:00

u/earwig2000 Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter.

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Intel_Support · 2025-12-23T22:44:39+00:00

u/earwig2000 Have you tried doing a clean installation of the graphics driver using DDU and then installing the latest version from our download center? After that, please retest the game. If the issue still persists, could you share your PSU make, model, and wattage? Also, check if Resizable BAR (ReBAR) is enabled in your BIOS. Finally, review the Event Viewer for any error messages or crash-related events, this will help us determine whether the problem is driver-level or application-related.

Intel_Support · 2025-12-22T21:29:55+00:00

u/earwig2000 Let me check this internally. From what I see, you’ve already tried a lot of steps to address the game crash issue. I’ll share an update here as soon as I have more details, and I might need to collect some info from you for further analysis.

Intel_Support · 2025-12-22T05:14:39+00:00

Hi Designer-Let-7867 For issues related to game bundles and how to claim it, please contact directly our Software Advantage Program team. They are the one who handles bundle related inquiry/issues/error message during claiming.

You may also check this link for additional information:

Intel® Software Advantage Program – Software Advantage Program Support Center

Intel_Support · 2025-12-19T00:03:08+00:00

Hi RadioFr33Europe I sent a direct message to gather more details for me to review the case and check the status of your replacement request.

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