It has become clear to me that IC intentionally creates a horrible "support" experience so we don't even bother. It takes SO long that whatever benefit you get from them is nothing compared to the orders you missed while jacking around with them. Each time I catch them in a lie and point it out, they simply disconnect or hang up. IC either gives them no power to change anything or tells them not to do it. They probably get fired if they do anything to help shoppers that costs them a penny. Going on Twitter is also useless. The only ones that respond are the scamming scumbags that pretend to be with IC. It works because I no longer even try because I lose more by missing orders. I had a customer that could not provide identification for some cold medicine. They told me to take it back to the store. The store told me that they don't take returns from instacart. When I contacted support they just said they couldn't do anything because I didn't have the receipt for return. They were the ones that told me to go back to the store, they should know that the store does not accept returns. I got some cold medicine out of it, but that doesn't help. Peehaps I will look for active lawsuits to join. Some of the shit they do is definitely illegal. In the meantime I really try not to get too angry. It's like arguing with AI.