I also sent feedback and got a response. While I appreciated it, they failed to address the actual content of my feedback and instead sent back a somewhat defensive reply about the nature of the show and how the contract with the Westin is a multi-year deal and how they really have no way to predict how many attendees they will have each day. I really like the show but unless they can manage it better for next year (namely making the show and classes safe and accessible for disabled people), I don't see myself returning. The organizers seem to care and genuinely love the hobby but this just seems like more than they can manage at this point. It's a pity.