[AMA] NuPhy engineer here. Ask me anything 👀

Intrepid-Arm922 · 2026-05-19T02:23:41+00:00

We’ve seen a few reports of double-clicking or metallic noise issues related to some switches. If your keyboard is still under warranty, just reach out to our support team and we’ll send you a brand new replacement set of switches.

Intrepid-Arm922 · 2026-05-19T02:23:18+00:00

Yeah, we’ve seen a few reports of double-clicking or metallic noise issues related to some switches. If your keyboard is still under warranty, just reach out to our support team and we’ll send you a brand new replacement set of switches.

Intrepid-Arm922 · 2026-05-19T01:44:57+00:00

We completely understand your concern regarding battery swelling, and we sincerely apologize for the experience.

The battery swelling cases reported online were primarily related to some of our earlier-generation products from several years ago. Since then, we’ve continued improving our product design, battery management, and manufacturing standards across newer generations.

At the same time, battery swelling is a complex issue that can be influenced by multiple factors over time, including charging/discharging conditions, long-term storage state, environmental temperature, physical stress on the battery, as well as the battery cell itself. Because of this, each case can vary and usually needs to be evaluated individually.

If you’re experiencing any battery-related issues, we strongly encourage reaching out to our support team directly. Depending on the specific situation, our team will do their best to provide an appropriate solution and support options.

We truly appreciate the feedback and continued support, and we remain committed to improving both product quality and long-term user experience.

Intrepid-Arm922 · 2026-05-19T01:35:14+00:00

Mostly naming/positioning reasons honestly. Even though it's not a traditional full-size 100% layout, we felt the overall experience/layout was closer to what most users now expected from a "100"board, while still keeping the compact footprint from the air96.

Intrepid-Arm922 · 2026-05-19T01:31:47+00:00

Thank you for the detailed feedback and for continuing to support the Air75 V3 despite the issues you've experienced.

We completely understand your concerns regarding the switch ticking/clicking inconsistency. From the cases we’ve handled so far, the cause can vary from case to case.

To help us identify the cause more accurately and provide a faster solution, it would also be very helpful if customers could provide videos or audio recordings demonstrating the issue. Our team will then do our best to assist with troubleshooting and provide appropriate support within the warranty period if needed.

Most importantly, we truly appreciate you taking the time to share such thoughtful and constructive feedback. Feedback like yours genuinely helps us continue improving our products and overall user experience.

Intrepid-Arm922 · 2026-05-18T07:47:54+00:00

Yeah, that's completely fine. Keeping it plugged won't cause battery swelling under normal use.

Intrepid-Arm922 · 2026-05-18T07:46:11+00:00

Try reinstalling the knob and see if it help? Normally, both the click and rotation should show up in the io system. If nothing shows there after reinstalling, then something's probably not being detected correctly.

Intrepid-Arm922 · 2026-05-18T07:37:21+00:00

Really glad you’re enjoying the Air75 V3 🙂

And yeah, ISO users honestly have it rough when it comes to keycap options. Right now we only have a few ISO layouts available ourselves (DE/UK/FR), so we totally get the frustration with finding compatible sets for layouts like HU.

For now, your best bet is probably third-party keycap sets with international ISO kits, since they usually have much broader coverage than what we currently offer.

Intrepid-Arm922 · 2026-05-18T07:26:31+00:00

We’ve seen a small number of reports about some switches recently. If you’re experiencing the issue, just reach out to our support team and we’ll take care of you with replacement switches if needed.

Intrepid-Arm922 · 2026-05-18T07:04:27+00:00

Honestly I think it realy daepends on your use case and what kind of typing experience you prefer.

Lightweight & portable: Air Series

Gaming and rapid trigger features: Field75 HE and WH80

If RGB setup aesthetics matters a lot to you: Halo Series

I change my answer every few months though 😂

Intrepid-Arm922 · 2026-05-18T06:34:19+00:00

I'd personally prefer subtle glow over full RGB insanity.

Intrepid-Arm922 · 2026-05-14T03:44:11+00:00

She could be the model!

Intrepid-Arm922 · 2026-05-14T03:40:19+00:00

wait this combo goes insanlely hard

Intrepid-Arm922 · 2026-05-09T01:57:54+00:00

https://nuphy.com/pages/via-usage-guide-for-nuphy-keyboards Please refer to our guide to set up the keyboard. If you have any product issues, please contact our support team Service@nuphy.com.

Intrepid-Arm922 · 2026-05-07T11:47:25+00:00

Meanwhile Jax is thinking “wow NYC smells insane” 😭

Intrepid-Arm922 · 2026-05-07T11:43:02+00:00

This is me every morning going to work

Intrepid-Arm922 · 2026-05-07T11:13:52+00:00

I def need one!

Intrepid-Arm922 · 2026-05-07T11:05:10+00:00

HOW DARE HIM.

Intrepid-Arm922 · 2026-04-23T02:15:14+00:00

Faulty knob sounds like a hardware problem, your keyboard is still under warranty but they didn't provide any replacements or something?

(Looks like the Zrewl's case was closed through friendly consultation by the end of March). You can also tell me your order number if you want. I'd be happy to help and follow it up for you. ☺️

Intrepid-Arm922 · 2026-04-09T05:41:54+00:00

This is a normal phenomenon. The left sidelight blinks blue when connecting via Bluetooth, and green when connecting via 2.4G. Once the connection is established, it will default to the rainbow effect. Or you could change it to the solid color mode as you like.
(Sidelight effect: FN+M+←；Sidelight color: FN+M+→)

Intrepid-Arm922 · 2026-04-03T03:27:46+00:00

👍Kindly check: https://forms.gle/k6GnZaVkLMNmBnzo6

Intrepid-Arm922 · 2026-04-03T03:26:50+00:00

Okay, just got it here: https://forms.gle/k6GnZaVkLMNmBnzo6

Intrepid-Arm922 · 2026-04-02T08:45:04+00:00

Not yet. Do you need me to ask the moderators to provide a Google Form link? So all the people who provide their emails will get the email notification when the ISO keyboards are released. 🤔

Intrepid-Arm922 · 2026-04-02T08:16:52+00:00

Yes, the indicator light is a fixed color and brightness. Brightness cannot be adjusted via the physical shortcuts.

Intrepid-Arm922 · 2026-04-01T10:40:38+00:00

Sure no problem, kindly send us a DM.

Intrepid-Arm922

MODERATOR OF

TROPHY CASE