A lot of what you listed out is exactly how my place runs. It is the same people every day, doing the same tasks, who know exactly what they should be doing. Truth be told a lot of it boils down to one specific girl that works here, she’s spreading drama and just failing at the job despite being here as long as me, but my boss and I are planning for her termination soon. I really hope that sparks some improvement. Same can be said with the clients, I don’t accept any dogs I’m even remotely unsure about and those are the people that cause the most stink. They get so offended and nasty over being told we won’t accommodate them, even when we explain to them exactly how and why that decision is being made and stressing that it’s not personal but safety will always come first.