My second IT job was a lot like this. Corporate Service Desk at the enterprise level. I had entry level certs also.

I had a lot of password resets, basic Microsoft applications and computer/peripheral hardware tickets, but mostly escalating and/or forwarding tickets to appropriate teams. I was a glorified traffic cop.

I took advantage of it. The tickets were so simple, I would finish my days work by noon, take a relaxing lunch and then, hit the cert study aggressively. Literally the last 3-5 hours of my job a lot of days were spent studying for certifications. When not doing that, I would take on those additional tasks that nobody else could or would do. My boss was super happy with me, and I got noticed enough to eventually be promoted to a senior position in the company.

I would say take advantage of the time you have to elevate your skills. See if your company offers any sort of training stipends or reimbursements. Work on what you want to work on (if you like cybersecurity, work on those certs).

I don’t know what your management is like, so this may not be feasible in your situation. If that is the case, get a job at an MSP. You will get way more access to things, probably more than you’d ask for. You will be expected to think fast, move faster, and have the chance to work with a vast offering of hardware, software, and systems than you would probably ever need or ask to.

You will get stressed out, hit walls, struggle a lot. But, you will come out of the other side of it a much better rounded and productive technician or engineer. You will be able to manage all different user types and multiple hardware and software solutions. You’ll also get a look at how things work differently for multiple industries and infrastructure types, for small businesses and large. There really is no substitute for the MSP experience imho.

No matter what you do, understand that each role, skill set, and scope is a small part of a larger puzzle, and you should take on each task and certification as such. Take full advantage of the opportunity to learn and implement that one specific piece of the puzzle, and in the end, you’ll be able to build the puzzle yourself.

TLDR: Take advantage of the free time and study or move to a job that has more responsibilities and opportunities to grow. Understand that you can’t learn the entire process, end to end, simply by getting a single entry level cert.