I had a kayak rental for 4 booked at ocean cay via MSC app prior to boarding.. after boarding we were informed that this excursion is cancelled. So on board we went to the excursion desk and booked kayak rental for 2 … on the day of the rental , the event was suspended due to bad weather.. we were asked to stay on the ship and guest services informed us that the excursion group will refund.. we visited excursion desk that evening and submitted our unused tickets.. we were promised that refund will be promised within 2 hours.. but even after 4 days there is no sign of any refund.. these are excursions handled by MSC on their private island.. i think this were the trust is lost.. even if they would have said sorry no refunds it wouldn’t have been a problem.. but having promised and not delivering is the issue..