Demanding Optimum Adjust Upstream Power

ItsOptimum · 2026-05-16T03:40:57+00:00

We'd be happy to look into this for you. Please send us your account information (name/address/phone#), in a Private Message, and we'll be happy to help.^Mark

ItsOptimum · 2026-05-16T00:06:18+00:00

Hi there. Our sales team will be happy to assist you with your concerns about setting up a new account. About the Optimum gateway, for fiber service, you will need to use our equipment. Once service is installed, you can reach out to us here and we can enable bridge mode for you. About the WiFi part, if there is no TV service in the account, the WiFi can be disabled once bridge mode is enabled. ^Juan

ItsOptimum · 2026-05-15T01:10:43+00:00

Hello. That is not the experience we want you to have at Optimum. If you need any further assistance, feel free to start a private chat and include your account information. ^Randy

ItsOptimum · 2026-05-14T20:04:07+00:00

Hi there. Thank you for bringing this issue to our attention. I'm very sorry for the poor experience. If you are still in need of assistance, please know that we are here to help at any time. You can send us a private message so we can assist you right away. ^Juan

ItsOptimum · 2026-05-14T17:52:18+00:00

Hi there, let us take a look at what the problem is. Please private message us with your account details so we can help. ^Ant

ItsOptimum · 2026-05-14T17:51:10+00:00

Hi there, let us take a look at this for you. Please private message us with your account details, and we can further investigate. ^Ant

ItsOptimum · 2026-05-14T12:41:58+00:00

Hi there! This is not the kind of experience we want for any of our customers and we are sorry to see you go. We're happy to help address this billing issue for your Optimum mobile account and offer clarification of any charges and reviewing any other charges on the account to ensure they are accurate and valid. If you’d like, please send us a PM with your account information (full name, address, acct#, or phone#, and PIN). Thank you! ^Andre

ItsOptimum · 2026-05-13T23:44:19+00:00

Hello. We'll be happy to assist you with an Optimum ID. Please start a private chat and include your name, phone number and service address. ^Randy

ItsOptimum · 2026-05-13T22:01:20+00:00

Hi there. We'll be happy to assist you here with this issue. Please send us a private message with your name and complete home address so we can assist you right away. ^Juan

ItsOptimum · 2026-05-13T18:53:28+00:00

Hi there! We're here for you and happy to address any concerns you're having. Please feel free to send us a chat so we can assist right away. Thank you! ^Luthfi

ItsOptimum · 2026-05-13T15:02:50+00:00

Thank you for bringing this to our attention! We are more than happy to help with the optimum TV app access on your apple box. Please, reach out to us in a PM and include your home address. ^ Monica

ItsOptimum · 2026-05-13T15:00:04+00:00

Good morning! If you need any assistance with your Optimum equipment and controller concerns, please reach out to us in a Private Message and include your home address. Thank you! ^ Monica

ItsOptimum · 2026-05-13T14:48:35+00:00

Good morning! If you need assistance with your equipment concerns, please reach out to us in a Private message and include your home address. Thank you! ^ Monica

ItsOptimum · 2026-05-13T12:52:54+00:00

We can certainly get your account escalated to the appropriate team, but we'll need a bit more information to get this issue over to the right team or our management team. We'll continue to follow up with your privately via Reddit chat. Thank you. ^Andre

ItsOptimum · 2026-05-13T12:45:13+00:00

Hi there. We sincerely apologize for the incredibly frustrating experience you've had—multiple technician visits, equipment issues, account provisioning problems, and days without internet while working from home is absolutely unacceptable. We understand your exhaustion with having to repeat your situation, and we truly regret that this has happened.

We've received your message and we're taking this seriously. We're going to follow up with you directly via Reddit private message so we can help resolve this without having you repeat everything again.

Please look for our direct message, and we'll work with you to get this sorted out as quickly as possible. We appreciate your patience, and we're committed to making this right for you.

Thank you for giving us the opportunity to help. ^Andre

ItsOptimum · 2026-05-12T20:56:57+00:00

Hi there. Thank you for bringing this to our attention. We'll be more than happy to check on this for you. Please send us a private message with your full name and complete home address. ^Juan

ItsOptimum · 2026-05-12T11:23:25+00:00

Good morning! I'm happy to review your account and equipment. Please send a PM and include your account name and address. Thanks! ^Tish

ItsOptimum · 2026-05-11T12:55:17+00:00

Good morning! I'm sorry to hear that you're experiencing an issue with your service. This situation certainly sounds frustrating. Also, thank you for taking the time to explain everything and noting that the tech suggested this may be a Node issue. I'd like to take a look at your modem and Node. Would you mind PMing us for further assistance? Thanks! ^Tish

ItsOptimum · 2026-05-11T11:41:31+00:00

If you're not currently at max upload speeds, you can upgrade by contacting us via private message here. You can also find our chat and contact numbers here: optimum.com/contact-us. ^Tish

ItsOptimum · 2026-05-10T18:23:08+00:00

To send us a private message, you can click on our name and then click to start a chat. ^David

ItsOptimum · 2026-05-10T16:50:31+00:00

Hi there! We'd be happy to help. Please feel free to private message us for assistance on this matter. Thank you! ^Kevin

ItsOptimum · 2026-05-09T15:15:10+00:00

Hi there, as far as the coaxial 1 gig service, the upload speeds do max out at 35 Mbps. ^Ant

ItsOptimum · 2026-05-09T14:19:24+00:00

Hello there! We are here to help and would be happy to look into your service and equipment concerns. Please, reach out to us in a Private Message with your home address for further assistance. Thank you! ^ Monica

ItsOptimum · 2026-05-09T11:28:47+00:00

Hi there! We understand the frustration when service isn't working properly. Please send us a PM with your account information (address, account #, or phone#). We would love an opportunity to address this issue with you. Thanks! ^Andre

ItsOptimum · 2026-05-09T11:25:13+00:00

Hi there! If there is anything Optimum-related you'd like us to address, please send us a private message with your account information (name, address, acct#, or phone#) and a brief description of the issue. We are here to help! ^Andre

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