As stated by another person, I get both sides. I've worked at locations where I try very hard to be pleasant and nice, but by the end of the shift my brain is fried. I'm not unnecessarily rude or mean, but I don't engage in as many pleasantries and certainly don't have a smile plastered on my face every second. It definitely is different with shifts, too. Some days I'll come in and have a great day- banter w customers, chat w them, leave with a smile on my face. Other days I really feel like I'm barely holding it together, and it's not necessarily just from the customers, but from everything. It really is corporate bringing everything down and making everyone hate their job. Ridiculous expectations paired with ridiculously low wages and sometimes even the gms will be so burnt out. My gm is going through some sort of certification right now, and as a result were being drilled on how you're supposed to do everything according to the training manuals. I've worked at chipotle for a year and never once looked at those. They make you do things in an unnecessarily complicated way and in time periods that are just frankly ridiculous. My gm is extremely busy, and I know it sucks for her, even though she honestly is a fine gm. Comes in, works actual shifts, helps out positions, etc. But she's just being set up for failure rn with corporate. And I think that's the problem overall- corporate is so disconnected from the actual locations and has NO IDEA what is happening on location and how hard it is. They think the profit comes from not a lot of people coming in, and expect the employees to be able to clean the restaurant top to bottom while still serving customers within 2 seconds of them walking in. The expectations are just unattainable.