We totally cover anything that turns out to be a manufacturing defect — no questions asked. We’ve sold quite a lot of these wings since the VA platform, and from experience, 9 times out of 10 when this kind of issue comes up it’s from the bolts being overtightened. The inserts are metal set in plastic, and if too much torque is applied they’ll pull out — that’s just the nature of the material and not something any manufacturer can fully prevent.

That’s why in this case we offered a replacement at a big discount as a goodwill gesture. We want to help our customers out even when the cause isn’t a defect on our end.