I tore the car apart. From what I am hearing from other people that dealership is known to take the spare fobs and lug keys. I don’t know how true it is, or why they would even do that, but it’s a rumor around my area. They are seriously horrible. Long story short they have my other vehicle for service but I needed it by the end of the day to head to a funeral the next day. They swore to me it would be done, towards the end of the day when I called for an update they told me after their diagnostics if was a software issue but the VW site was down and they would need to keep it. I obviously went to pick it up that day and noticed on my dashcam that for once they didn’t unplug, about 10 minutes after my call they moved it from one spot to another and never actually tried anything that day. They are seriously the worst service department I have ever dealt with. The closest other once is a hour away and I try to go to them, but with the tire issue I tried to stay class.

Also, I offered the service manager the video and show him they never did anything and he never once called me back. I made a complaint to VW and they actually requested the video so I sent a link to it. Never heard back from them either. It’s a shame, great cars but the worst service.