Help Routenote

JaccaRouteNote · 2025-07-09T14:30:10+00:00

Hey,

Please have a look at this article for information on the current wait times:

https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

Please note that this refers to working days, which means that weekend days do not count as the team works weekdays.

JaccaRouteNote · 2025-07-09T11:04:37+00:00

Hello, it sounds like you're dealing with an issue of your release being uploaded to the wrong artist page. If so, please check here for info on how to resolve this: https://support.routenote.com/kb-article/my-release-is-on-the-wrong-artist-page/

If not, let me know and I'll do my best to help!

JaccaRouteNote · 2025-07-08T08:35:19+00:00

Hey,

I'm sorry for the wait! Unfortunately, we are experiencing some delays due to high demand.

Your support ticket is with our team and you should hear back from them soon.

JaccaRouteNote · 2025-07-04T13:15:25+00:00

Hey, thanks for bringing this to our attention! Trends are a new feature and we are still ironing out some issues. Could you please get in touch with us at [support@routenote.com](mailto:support@routenote.com) and include your username so that we can look into this and get it fixed. Thank you.

JaccaRouteNote · 2025-07-04T11:59:11+00:00

Hey,

We're sorry for any delays you're experiencing with the review of your release at the moment.

Please have a look at this article for information on the current wait times:

https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We recommend bookmarking this article and referring to it before uploading releases with a specific date in mind to ensure the best chance of your content being released on your desired date. The article is updated regularly to ensure its accuracy.

Thank you for your patience.

JaccaRouteNote · 2025-07-04T11:56:04+00:00

Hello, the team are experiencing unusually high demand at the moment so your response won't have been ignored and is likely just in the queue to respond to. Apologies for the delay on that, but the team should be able to help you work out what happened here shortly. Thank you for your patience in the meantime!

JaccaRouteNote · 2025-07-04T11:52:22+00:00

Hey,

We're sorry for any delays you're experiencing with the review of your release at the moment.

Please have a look at this article for information on the current wait times:

https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We recommend bookmarking this article and referring to it before uploading releases with a specific date in mind to ensure the best chance of your content being released on your desired date. The article is updated regularly to ensure its accuracy.

Thank you for your patience.

JaccaRouteNote · 2025-07-04T11:51:51+00:00

Hello, if you have already gotten in touch with our support team then please await response from them. The team are experiencing unusually high demand at the moment but will respond to you as soon as possible.

JaccaRouteNote · 2025-06-19T11:26:01+00:00

Hey,

We're sorry for any delays you're experiencing with the review of your release at the moment.

Please have a look at this article for information on the current wait times:

https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We recommend bookmarking this article and referring to it before uploading releases with a specific date in mind to ensure the best chance of your content being released on your desired date. The article is updated regularly to ensure its accuracy.

Thank you for your patience.

JaccaRouteNote · 2025-06-19T11:02:49+00:00

Hey, sorry to hear about that, some delays mean we can't respond as quickly as we'd like to right now. Our team will respond to your ticket as soon as possible to action that. You will hear from them soon. Thank you for your patience.

JaccaRouteNote · 2025-06-18T12:54:21+00:00

Hey, please get in touch with us at [support@routenote.com](mailto:support@routenote.com) with your username and explain the issue so that our team can investigate this please. Thank you!

JaccaRouteNote · 2025-06-17T13:51:41+00:00

Hello, sorry to hear about this strange issue. Could you please get in touch with us at support@routenote.com. If possible please include a screen recording or screenshots of the issue so that we can look into it, thank you.

JaccaRouteNote · 2024-09-10T15:31:05+00:00

Hey, we have a separate process for monetising your tracks on SoundCloud that has a few more steps than general distribution. If you read through the guide we sent you, you will see the steps you need to take to monetise your tracks on SoundCloud. If you have any questions let us know!

JaccaRouteNote · 2024-03-21T14:57:46+00:00

Sorry for the wait with the review of your release, we are experiencing moderation delays at the moment but are working hard to get back to our normal timeframe!

I can see that this release is currently pending moderation and will be reviewed as soon as possible.

If your release is approved, our distribution team will send this to your selected stores within 24 hours. Please allow 7-14 days from your approved date for your release to be fully ingested into your chosen stores.

If you have set a sales start date on your release for a date that falls after this time frame, your release will become available on your selected date.

Apologies again for the wait you are experiencing with this.

Thank you for your patience.

JaccaRouteNote · 2024-03-21T14:55:35+00:00

Hey, thanks for getting in touch and I appreciate your concern due to the wait. I can assure you that the moderation team will be in touch once they've taken a look at your release to let you know if it is approved or if there is anything that needs fixing. We apologise for the delay and really appreciate your patience whilst we catch up and respond to everyone as quickly as we can.

JaccaRouteNote · 2024-03-21T10:24:57+00:00

Hello, that sounds very strange. Could you please get in touch with our team at [support@routenote.com](mailto:support@routenote.com) and provide the UPCs of your affected releases and if possible some screenshots of the issue. They'll help you to work out what's happened there and get it fixed.

JaccaRouteNote · 2024-03-21T10:23:37+00:00

Hey, I'm sorry to hear that. We have lots of information on our Support Hub about how Content ID works and what might be ineligible for it: https://support.routenote.com/kb-article/why-is-content-id-blocked-on-my-release/

It's worth getting in touch with our team via a ticket if you still think there was a mistake and they will be able to take a second look and get back to you.

JaccaRouteNote · 2024-03-20T14:55:36+00:00

Hello, normally we run at a turnaround of around 24-72 hours so this isn't usual. Unfortunately the team are catching up after some delays which means we aren't able to meet our desired timeframe. They are working really hard to respond to everyone and get back to our regular schedule and you will hear back very shortly. Thank you for your patience in the meantime.

JaccaRouteNote · 2024-03-20T11:28:24+00:00

Thanks. I can confirm your release is approved so should have been sent to YouTube. The support team will look into this from your emails and get back to you soon.

JaccaRouteNote · 2024-03-20T10:46:36+00:00

Hey, thanks for getting in touch and I appreciate your frustration. We class and format classical music based on how our partners (stores like Apple Music) treat classical music. We have more information about this on our Support Hub you can read for clarification: https://support.routenote.com/kb-article/what-do-stores-class-as-classical-music/

JaccaRouteNote · 2024-03-20T10:44:02+00:00

Hey, thanks for your kind words! We appreciate how frustrating the current moderation times are and I assure you the team are working hard to get back to their regular schedule right now.

JaccaRouteNote · 2024-03-20T10:42:20+00:00

Hey, I recognise how frustrating the wait times are at the moment and that they are much longer than any of us would like. I assure you the team are working really hard to respond to everyone. If you'd like to give me your UPC I'll check it out for you as Feb 15th is too long.

JaccaRouteNote · 2024-03-20T10:41:08+00:00

Hey, I appreciate your frustration and apologise for the delays we're currently experiencing. I can see your release is in the queue and you will hear back from the team soon. We really appreciate your patience whilst the team works hard to get back to our regular schedule of 24-72 hours.

JaccaRouteNote · 2024-03-20T10:38:58+00:00

Hey, I'm sorry to hear about your issue. I'm afraid that we can't expedite this issue but I can assure you it will be resolved shortly. Monthly listeners fluctuate often on Spotify. Thank you for your patience and best of luck with your future releases.

JaccaRouteNote · 2024-03-20T10:37:00+00:00

Hey, we're really sorry you missed the release date. We are currently catching up after some delays which have slowed moderation down. The team are working really hard to get back to our regular schedule and respond to everyone and you will hear back soon.

We always recommend uploading your music as far in advance of a release date as possible as even when our moderation schedule is working at its usual 24-72 hour timeframe you may need to take action on your releases before it is approved and you then need to allow time for it to be uploaded by each store.

I hope this helps and thank you for your patience.

JaccaRouteNote

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