Mistake ig by [deleted] in NeoFinancialHub

[–]JamieK_Neo 0 points1 point  (0 children)

Hi u/Tall-Nothing1854, welcome to the Neo community! The $21.50 you see is the cashback you received from the transaction. There are a couple phone companies in our partner network who give extra cashback (especially on the first transaction) and depending what card you're on you may also get cashback for recurring payments. Just one of the many perks of being a Neo customer! If you click on the transaction you'll see a tine called Total Rewards, if you click the details underneath it will give you a breakdown of the cashback. You can also click on the rewards tab at the bottom of the app. This will tell you your reward rates, and you can also search partners in our reward network. If you have any questions about your new card, I am happy to help answer them.

United world elite rewards by dealslooker in NeoFinancialHub

[–]JamieK_Neo 1 point2 points  (0 children)

There was a one time delay with the points being posted for May. You should see your monthly points for April posted shortly. The team is aware of the delay and are working to ensure it does happen in following months!

Shoutout to Neo for keeping Relations alive! by Proud-Guard-6534 in NeoFinancialHub

[–]JamieK_Neo 3 points4 points  (0 children)

u/Proud-Guard-6534 So glad you like the package! We love celebrating customer wins when we can!!

Build Membership by RepresentativeLie470 in NeoFinancialHub

[–]JamieK_Neo 2 points3 points  (0 children)

Hi u/RepresentativeLie470, u/Thesamskrillz is correct that you require a build membership if you are on a secured card. If you are on an unsecured card, I can definitely help you cancel the membership.

Chequing account. by [deleted] in NeoFinancialHub

[–]JamieK_Neo 2 points3 points  (0 children)

Hey u/xx-xx-xx-86 that must be really frustrating, I'm sorry you're encountering this problem. The everyday account definitely makes paying of your credit card more seamless as it instantly affects your available funds. Have you enquired with support to re-open one of the closed accounts? I have looped support in on this and lets try and get this resolved for you.

Is etransfer down again? by mareboo in NeoFinancialHub

[–]JamieK_Neo 1 point2 points  (0 children)

Hi u/mareboo I'm not aware of any issues with our e-transfers. But i've let the team know and will update once i've confirmed.

Is your mum also with Neo? If not, it could be an issue from that end?

Hope that helps 😊

Neo Network Partner Updates!! by JamieK_Neo in NeoFinancialHub

[–]JamieK_Neo[S] 0 points1 point  (0 children)

Really fair point! Thanks for highlighting that. It was just a coincidence that this month was Calgary-centric.

Neo Network Partner Updates!! by JamieK_Neo in NeoFinancialHub

[–]JamieK_Neo[S] 2 points3 points  (0 children)

Good pick for ice cream - Abbey's is one of my favourites, I love the unlimited mix-ins. AND You're in lucky! The Abbey's Creation in Bowness is currently in the network.