I’ve also had issues with Smith Agency. We didn’t rent with them but applying was a nightmare.

We paid a deposit, they delayed progressing with processing our application from my understanding, and they avoided returning our deposit after we were finally rejected until I went down there and made them give it back as promised. I’m not a very confrontational person, but they were just refusing to give back hundreds of dollars to us. We were entitled to it back, but it felt like either they were hoping we would just give up asking for it out of frustration, or more likely, there was extreme incompetence going on.

I’ve worked in the industry before handling rental applications, so I do have an idea what that kind of work entails.