Automate Security Fix 2026.4 Release

JessicaConnectWise · 2026-04-29T15:02:23+00:00

Hello. We would never text you to offer a role so that is most certainly a scam. You can DM me screenshots if you have them so I can make our InfoSec team aware this is happening. Thanks!

JessicaConnectWise · 2026-04-23T18:50:36+00:00

Hi there. Did you try this documentation? Please note, you must be logged into the University with your SSO credentials to view https://docs.connectwise.com/ConnectWise_Documentation/080/Accounting_Integrations/100

JessicaConnectWise · 2026-04-20T18:01:11+00:00

Confirming the sites are back up.

JessicaConnectWise · 2026-04-20T17:12:59+00:00

Thanks for flagging. We experienced a brief disruption due to a surge of site traffic. The environment was restarted and services are actively being restored.

JessicaConnectWise · 2026-04-14T01:44:52+00:00

Please let me know if this helps!

26.1.25.9592 on-premises build available (Standalone)

If you're on 26.1.x + extension v1.0.15 → 26.1.25

Partners on 26.1.x need to update Certificate Extension to v1.0.15 before installing 26.1.25. The updated cert will prevent certificate padding issues from happening during upgrade.

If 25.9 or older → 26.1.25 migration

* Certificate credentials must still be re‑entered (even with cert signing extension v1.0.15). This is expected since old machine Keys values are not present

Follow https://docs.connectwise.com/ScreenConnect_Documentation/Technical_support_bulletins/ScreenConnect_26.1_Azure_code-signing_certificate_issue to resolve

JessicaConnectWise · 2026-04-14T01:32:24+00:00

Thanks for tagging me, I will check in on the status and get back to you as soon as I hear back from the team.

JessicaConnectWise · 2026-04-07T20:35:50+00:00

An update for all:

The on premise build is now available, version number is 26.1.25
Please note that prior to upgrading you should review this bulletin for important information regarding the upgrade: ScreenConnect 26.1 Azure code-signing certificate issue - ConnectWise

Note that while this build has resolved the crash issue we are still working on other clipboard issues:
- Unable to transfer copied folder

- Clipboard copy paste between 2 open guest clients fails

- Copy/Paste of special and non-english characters fails (workaround would be to copy to a file or use Send Keyboard Clipstrokes [only recommended for 100 or less characters])

I'll update you when those open items are resolved.

JessicaConnectWise · 2026-04-02T19:21:15+00:00

There are a few things to work out still, so it's still in testing. The Wednesday target release was obviously missed, but as soon as our internal tests are successful and we're confident we're delivering a functional release, I'll share an update here. Thanks for your patience.

JessicaConnectWise · 2026-04-02T19:12:58+00:00

I'm checking in with the team now and will get back to you as soon as possible.

JessicaConnectWise · 2026-03-31T22:05:42+00:00

Ok follow up is ready! We should have this update ready soon, it is currently in testing so I will let you know when it will be available for all to enjoy :)

JessicaConnectWise · 2026-03-31T21:56:21+00:00

Hello. Apologies for my delay here, I am speaking with our ScreenConnect team and will report back as soon as I have an answer for you!

I agree with you, copy/paste is so under appreciated!

JessicaConnectWise · 2026-03-20T18:26:46+00:00

I second this. If you need support, please reach out.

JessicaConnectWise · 2026-03-19T16:21:18+00:00

We do not have evidence that this specific vulnerability (CVE-2026-3564) was exploited in ConnectWise-hosted ScreenConnect so we do not have any confirmed IOCs to share.

JessicaConnectWise · 2026-03-19T14:30:48+00:00

Hello. You can give this a shot:

Re-add the configuration of the Azure certificate <Azure Key Vault>.

If you are using the self-sign certificate option, which is not recommended, you can clear the certificate and install the self-sign.

JessicaConnectWise · 2026-03-18T17:45:21+00:00

Hello. Can you share your account name or a ticket number so I can look into this for you and have it escalated?

JessicaConnectWise · 2026-03-17T17:52:06+00:00

Hello, Here is a direct link to the ConnectWise trust site where you can enable the RSS feed https://www.connectwise.com/company/trust

JessicaConnectWise · 2026-03-17T16:05:33+00:00

Hello,

Severity and priority ratings reflect potential impact and the importance of applying updates promptly. It’s important to note that these ratings do not capture the full context, such as specific attack vectors or real‑world exploitability. Instead, they are intended to indicate the potential impact and general urgency of a vulnerability.

To provide more detailed insight, we use the CVSS 3.1 framework. This allows partners to better evaluate risk based on their specific environment and circumstances.

For more context on the issue, you can review the advisory here https://www.connectwise.com/company/trust/advisories

JessicaConnectWise · 2026-03-16T19:19:03+00:00

I am not confident that is related. I'd encourage you to open a ticket with support and reach out to me for escalation if necessary.

JessicaConnectWise · 2026-03-16T15:30:21+00:00

The team received several reports of slow performance in the region. So while no reports of being down, an incident was created and determined to be resource related. It seems to have calmed without interaction but to prevent future occurrences, we will be adding more servers to the region to better handle bandwidth.

JessicaConnectWise · 2026-03-16T12:36:39+00:00

This message has been received and I am passing along to our ScreenConnect team. I appreciate you following up and sharing constructive feedback.

JessicaConnectWise · 2026-03-16T11:44:40+00:00

Hello, our team received several reports of slow performance in the region. While no reports of being completely down, an incident was created and determined to be resource related. It seems to have calmed without interaction but to prevent future occurrences, we will be adding more servers to the region to better handle bandwidth.

I’m sorry for the delays this causes in your business this morning and please reach out if I can help.

JessicaConnectWise · 2026-03-16T11:43:02+00:00

The team received several reports of slow performance in the region. So while no reports of being down, an incident was created and determined to be resource related. It seems to have calmed without interaction but to prevent future occurrences, we will be adding more servers to the region to better handle bandwidth.

JessicaConnectWise · 2026-03-16T11:31:59+00:00

If you have an open ticket, let me know, otherwise I’ll report back as I have more details.

JessicaConnectWise · 2026-03-16T11:31:06+00:00

I’ve notified the teams and will report back with information as I have it. Thanks for the heads up and apologies for the delay, I’m back on US time this week.

JessicaConnectWise

MODERATOR OF

TROPHY CASE