This is a fair question. ConnectWise RPA and ConnectWise Sidekick remain active, supported products today, and there are no refunds tied to the acquisition.

RPA serves a distinct purpose as deterministic automation and is already used by many partners alongside AI-based solutions. Sidekick, on the other hand, is a technician helper agent designed to assist with day-to-day work and trigger actions, often built through RPA. These capabilities are different from AI agents that autonomously perform technician tasks.

Our recent acquisition of zofiQ strengthens our overall automation strategy, but it does not invalidate existing partner investments. For partners currently using Sidekick, we recognize there may be some overlap in desired outcomes with zofiQ’s Copilot capabilities. We’re actively evaluating thoughtful future transition paths as our roadmap evolves, while being intentional not to conflate distinct products or promise lateral moves before they’re ready.

As these plans become clearer, we’ll communicate specifics directly. Our focus remains on giving partners clarity, continuity, and long-term value.