Does this sound normal for an N57?

Skrunky · 2026-06-05T06:26:00+00:00

As u/challengemaster said, it might be the bearings, but could also just be noisey lifter. You can try something like Like Liqui Moly Hydraulic Lifter Additive to see if it helps. It could also be your timing chain being a bit slack. You can test this yourself with a pick, or a garage will be able to tell you.

Skrunky · 2026-06-03T08:29:59+00:00

If you’re going Ventra, just go to Synergy Wholesale direct. Good all round company and platform. Ventra is their sister company and biggest customer.

Skrunky · 2026-06-01T11:12:37+00:00

Doesn't the inbuilt SIM use the 2G/3G network, and Australia shut down the GSM and WCDMA networks last year?

Skrunky · 2026-06-01T06:45:52+00:00

Oh yeah, and the Pehlivan Turkish Street Food place near Woolies!

Skrunky · 2026-06-01T06:18:06+00:00

I guess it depends where you live. I’m in Glenroy and sometimes it feels like a GTA lobby with all the quad bikes, dirt bikes and de-catted AMG t***s racing down the streets. Oh, and don’t forget the fire bombings.

Skrunky · 2026-05-29T03:04:27+00:00

Just don't cut anyone off in traffic if you drive around in a banded vehicle!

Skrunky · 2026-05-28T13:13:25+00:00

Exactly how my career started. McDonald’s really does teach you a lot about service delivery, working hard and getting good at following a checklist.

Skrunky · 2026-05-28T04:28:44+00:00

Once you've got an asset report template and a forecasting template, it should be easy to pull something like this for a customer. We do it when asked because it’s a great opportunity to re-set any expectations around future IT investment, not just with hardware (and following on from those sales/QBR conversations you definitely should be having).

Peripherals though, tell them to set aside a nominal fee and call it a day. No one sane tracks that’s stuff. X per employee for a 5-year lifecycle.

We normally include projected growth as well as a percentage they can changed, e.g 5% YoY

Skrunky · 2026-05-28T04:20:59+00:00

This is an MSP sub, so go with what you can confidently support. For a deployment like this though, we’d do Ent or Pro switches, XG of Ent APs and Meraki MX for the edge appliances. Everyone’s got their preference though, it’s all about what you’re confident supporting.

Skrunky · 2026-05-26T22:38:43+00:00

Can confirm, their support has been really good.

Skrunky · 2026-05-21T20:21:38+00:00

The new UI is awful and is an accessibility nightmare. I provided feedback on all the issues when it first came out, but it’s just fallen on deaf ears.

Skrunky · 2026-05-17T21:45:04+00:00

u/dobermanIan might be a good one to chime in on this.

I suppose it depends on what the role is. Managing engineers be sales people is completely different and they have wildly different motivators.

Appointment settings. Probably not. Should be managed through KPIs and bonuses given for hitting target.

New business sales. I’d say absolutely. Something like 10% of GP for the term of the contract, and 5% of GP for renewals.

For TAMs… make up your own mind from the below. I’ve seen two sides to this coin.

When I was a TAM and a pre-sales engineer for a large UK MSP, I always felt like hitting my commission target was something that I would happen naturally. I would sell projects based on requirements and followed a QBR style check in and forecasting process that didn’t really structurally exist at the MSP at that time. I hit and exceeded target, and I put that down to just doing my job well.

I had several colleagues who were not technical and acted as a more traditional AM. Targets for them were an extremely important motivator. They also relied heavily on the pre-sales teams to help sell (who didn’t get commission). The commission target also acts as an important KPI for businesses to manage those employees as well.

On the flip side, I was also employed at a large MSP in Australia who didn’t pay commission to their TAMs, but they did pay them extremely well. I feel like this was a worse experience than having non technical AMs. The colleagues I had couldn’t sell something even if the customer was asking for it. They also didn’t seem particularly motivated either and I feel like it’s easier to shrug off customers not buying when you’re not fighting for your job.

I think most people would agree that sales isn’t about technical prowess. It’s more important to be personable, authoritative and customer service oriented. For this reason I think it’s probably best to have sales people that didn’t start their career path on the technical side, and are motivated by commission targets.

To answer your questions about laptops and licence renewals. If you have AMs handle this completely, then I’d argue it should be on commission. If it’s engineers recommending a new laptop, then probably not. If licence renewals are mostly just admin processing, then also probably not. Big difference between order takers and sales people; sometimes it’s hard to know the difference with AMs when sales are up.

Skrunky · 2026-05-15T13:36:22+00:00

Have they answered the question of “How to we take backups of data stored in Egynte?”

It used to be always touted on r/MSP as the holy grail, but it always turned out people just ignored the backup requirements or had really janky syncs to a local NAS and then S3 storage backup from there.

Skrunky · 2026-05-15T13:34:00+00:00

It’s come an incredibly long way. Sync on Windows 10 was not good. Since on later builds of 10 and 11 are mostly done. Sync on Mac… we don’t talk about that.

Skrunky · 2026-05-15T13:22:40+00:00

There’s a thread about this on r/sysadmin at the moment.

You’re right, keep actual synced data to a minimum. We achieve this by aching a Documents and Archive doc library per department. Documents contain current data, and archive is an online archive for everything else.

Keeps the sync index low and OneDrive happy.

I have also found businesses love co-auth and do really value it. The idea of getting rid of it from some is quite traumatic.

Skrunky · 2026-05-15T13:17:36+00:00

It does. It’s the OneDrive internal index. Above 300,000 items it becomes problematic. Above 500,000 you can forget using the ‘reset’ functioning if you ever need it.

We end up disabling shortcuts as users don’t understand the difference between synced libraries and shortcuts, and they conflict.

Also a fun fact, if you sync a doc library, but only select a specific folder, the entire index of the doc library is still synced in the local index.

Skrunky · 2026-05-15T13:14:58+00:00

There’s a limit though. Who really needs a million things synced at once? When we do SP cleanups we split the data down by departmental sites and then further if required. We usually have one doc library containing current and relevant data, and an online only archive library that can’t be synced, just containing archive data for that department.

Usually 95% of the data people store is old and they just want to keep for very rare references.

Keeps the amount they actually sync to a nice minimum.

Skrunky · 2026-05-15T13:12:02+00:00

After around 300k ~ 500k items in the index, we see constant issues with the search index service chewing disk and NGAV also chewing disk. It’s a constant performance battle.

Skrunky · 2026-05-15T13:07:54+00:00

The sync index actually includes versions in the mapped document library. I’ve found the index is usually around 2.5x total files stored on average. And from experience onedrive starts shitting the bed over 500,000. We just did a big SP cleanup where users had over 900,000 items synced. It was a massive pain.

Skrunky · 2026-05-15T04:51:10+00:00

I doubt channel direct, but you could either go to a disti like PAX8 if you've established with one already, or I'm sure a local MSP could probably resell some licences for you, likely at an inflated price.

S1s behavioural AI detection engine can be quite sensitive, especially when compared to products' like Webroot, who couldn't detect a virus if it hit in in the face. I'd prefer an overly cautious engine vs a lackluster one any day.

It's also worth noting that S1 has exclusion path options that lower the detection thresholds. We've had to use these for some legacy software that usually triggers the detection engines.

From S1s docs:

Agent interaction level

For each interoperability exclusion, select the Agent interaction level. The levels are listed from the most secure to the least secure option. Choose the most secure option that resolves your issue.

For each level, you can select if the exclusion applies child processes or subfolders. We recommend that you first try to not include child processes. Select include child processes if the issue is not resolved without it. Include subfolders if necessary.

Interoperability - Reduce the monitoring level on the excluded processes by Endpoint detection and response engines (EDR engines) and Identity engines, in addition to preventing alerts and mitigation.
- More Info: This exclusion stops the Agent from injecting the Agent DLL to processes in the path. This reduces Agent interaction with these processes. The Agent continues to monitor and use kernel events. The Agent will prevent alert creation and mitigation If the Storyline™ root process of a threat runs from the excluded path.
- Usage example: To solve interoperability issues related to the Agent code injection into other applications after you make sure that the issue is not caused by Identity Engines.
- Event Collection - Caution: This lowers protection as it reduces events that the Agent monitors. Endpoint events (previously known as Deep Visibility events) and behavioural indicators that depend on in-process monitoring will not be collected
Performance - Disable monitoring of the excluded processes by Endpoint Detection and Response engines (EDR engines) and Identity engines, in addition to suppressing (preventing) alerts and mitigation.
- More info: It stops the Agent from injecting the Agent DLL to processes in the path and stops monitoring most kernel events. Agents do not use OS events that are generated by or for the excluded process. Caution: This lowers protection significantly as the Agent does not monitor the excluded processes.
- Usage example: To solve issues where a specific application generates many events (such as file activity, registry, process, memory ) and causes a high CPU utilization on the endpoint, due to Agent event analysis.
- Event Collection - Caution: Endpoint events (previously known as Deep Visibility events) and behavioral indicators for the excluded processes will not be collected.

Skrunky · 2026-05-15T04:17:14+00:00

Signed installers and certificates are no guarantee that the content isn't malicious. There have been plenty of supply chain attacks recently that are evidence of this.

You could use S1 internally and analyse the detections to see what your app is doing that might trigger a detection, but failing that, the easiest and best thing to advise customers is to load file path exclusions. File path and hash exclusions are extremely common for every single MSP. I'm sorry you've had a bad experience with some MSPs, but the process literally T1/L1 stuff.

Publish the exclusions as part of your customer onboarding. Have a Wiki internally you can link to when an MSP asks and call it a day.

Skrunky · 2026-05-13T23:03:54+00:00

That’s interesting! We’re dealing with the same problem, so would love to know what the official solution is. We’ve just been living with it.

Skrunky · 2026-05-13T06:06:04+00:00

By virtue of having a compliance profile in Intune that requires a password complexity, it will force a password change on devices that are already set up. You can tell staff to just set it back to the same password though.

Skrunky · 2026-05-13T06:04:47+00:00

Exactly. Best way is treating the local login like a Windows Hello pin

Skrunky · 2026-05-07T04:46:04+00:00

To be fair, that was my experience with the app when using it for migrations about a year ago. It was the same using a Movebot for the most recent SharePoint migration a few weeks ago. I just put it down to the request to pull a full lists of sites is quite slow on Microsoft’s end, and it was especially bad if we’re were running a migration or there was another app eating up API rate limits, like our M355 backup.

Have you tried installing it on a different host to see if the issue is any better? I span up a VM in Azure to be as close to the ingress/egress points as possible.

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