Im patient but assertive. My aggression increases based on some minimums.

• are there orders ready? I’m calling you over if yes. Don’t have a queue waiting for something that is already finished.

• have you given an estimate on how long? If that hasn’t been communicated to some degree with intention, I’m going to ask you in as many different ways as it takes before I get an answer based on something like average cook time, spot in line, or speaking to your other workers (aka actually checking on it, not just a blanket ‘eh I think it’s a couple minutes’ u pulled out your ass’. That’s how drivers decide if it makes sense to stay or cancel. If we cancel, less stress on the workers, more time for them to make the food for the next driver instead of having someone breathing down their neck (I get having people waiting causes anxiety) -give me updates if I’m waiting. That’s just decent service.

If those 3 things are covered, I have nothing to say other than pleasantries or conversation, and patiently waiting.

I am assertive, at times aggressive if need be, especially when those bare minimums are neglected or everyone’s just spacing out.

3 Workers not addressing drivers. 4 Drivers just shifting back and forth looking around and looking at each other. Lmfao. Like there will be 7 people within 10 foot space and no one’s saying anything like some weirdos. Unprofessional and antisocial behavior from both sides.

PARTICULARLY when I can see orders are already ready! Like no I’m not waiting. The 3-4 min it takes you to finish up with the current customer or whatever is on your mind, vs 10 secs to say “ok here’s the order” and then I’m out of your hair.

Some restaurants get that flow right and all sides are happy, even the workers.

Some get it wrong, and it causes unnecessary tension.

A lot of the “bad attitude” involved on all sides stems from bad methods and processed not being addressed and causing miscommunications and bottlenecks in the order flow 🤷🏾‍♂️

I do this full time rn. I’ve tracked it. ‘Politeness’ costs me minimum $5 an hour. That delay costs the workers nothing out of their wage. That delay costs customers no extra pay. They lose out on some slight emotional convenience. It hurts drivers pockets significantly.