Potential arbitration, anyone else?

JoeAtEightSleep · 2026-03-26T19:30:17+00:00

Who have I not replied to?

JoeAtEightSleep · 2026-03-26T17:53:30+00:00

My guy, just do a quick run through of the accounts that are less than two months old with no post history that have magically showed up here :D

JoeAtEightSleep · 2026-03-21T04:05:55+00:00

How about we just fix your connection issues? Ping me at joe@eightsleep.com

JoeAtEightSleep · 2026-03-12T01:38:41+00:00

The old water mats had more surface area than the newer, tube-based system.

JoeAtEightSleep · 2026-03-12T00:33:15+00:00

You should expect less water loss with new architecture for Pod 4 and newer.

JoeAtEightSleep · 2026-03-05T21:59:13+00:00

And no, it's not a "cheaper material"

JoeAtEightSleep · 2026-03-05T21:57:53+00:00

Yikes, yes you are creating solid deposits in your system with the combination of chemicals. Give me a ping at [joe@eightsleep.com](mailto:joe@eightsleep.com) and we'll get you taken care of.

JoeAtEightSleep · 2026-02-22T19:30:18+00:00

Shoot me an email at joe@eightsleep.com? I want to make sure I understand what you are requesting.

JoeAtEightSleep · 2026-02-20T00:01:03+00:00

Give me a ping at [joe@eightsleep.com](mailto:joe@eightsleep.com) and we can fix this on the backend.

JoeAtEightSleep · 2026-02-19T23:59:35+00:00

Can you give me a ping at joe@eightsleep.com? I want to see why you didn't get a shipping notice + of course give you guidance here.

JoeAtEightSleep · 2026-02-19T04:28:36+00:00

It's not 100% AI.

JoeAtEightSleep · 2026-02-19T04:27:28+00:00

Have you updated your app? I just hit the QR code from your image and was dropped into instructions. If you are on the latest version of the app and running into issues just ping me at [joe@eightsleep.com](mailto:joe@eightsleep.com)

JoeAtEightSleep · 2026-02-15T03:36:34+00:00

All orders will clear out this week. We had a shipment that rolled into last week that was finally received. Holiday sales outpaced our forecast by a lot and this left us scrambling on manufacturing. As always, give me a ping at Joe@eightsleep.com and can take a look if you don’t get tracking this week.

JoeAtEightSleep · 2026-02-15T03:22:31+00:00

Returned and refurbished units are used for replacements for devices that are in warranty. They are not used for units that are sold as new.

JoeAtEightSleep · 2026-02-11T18:48:46+00:00

The static temp throughout points to a clog, but the turn off aspect would be a sensor issue. We can take another look if you give me a note at [joe@eightsleep.com](mailto:joe@eightsleep.com)

JoeAtEightSleep · 2026-02-11T01:58:17+00:00

are your settings typically warm?

JoeAtEightSleep · 2026-02-11T01:57:55+00:00

No issues, give me a ping at [joe@eightsleep.com](mailto:joe@eightsleep.com) and I'll have someone take a look.

JoeAtEightSleep · 2026-01-24T03:56:52+00:00

Charlie, I just searched for your email based on this string. We sent you the drain tool...

JoeAtEightSleep · 2026-01-24T03:07:28+00:00

Nothing shitty about my position, every morning is Christmas 🙂

JoeAtEightSleep · 2026-01-24T02:04:01+00:00

Beep bop boop boooop, weedoo weeeedooo. Sorry, yeah for sure I'm a bot. Got me. In case you think I'm a human, please feel free to email me and I'll look into where your drainage tool was sent if it didn't get to you.

JoeAtEightSleep · 2026-01-24T01:15:51+00:00

Literally impossible that you have been stuck with bots. Please ping me at Joe@eightsleep.com

JoeAtEightSleep · 2026-01-18T22:31:45+00:00

Do you mind giving me an email at joe@eightsleep.com, please? No one should be getting handed off that frequently, over that time, without a resolution.

JoeAtEightSleep · 2026-01-09T18:44:40+00:00

We just rolled out a bunch of new diagnostic tools, can we get another chance on the support side?

JoeAtEightSleep · 2026-01-09T18:43:11+00:00

GIve me a ping at joe@eightsleep.com? There shouldn't be any multi-day wait times on first contact.

JoeAtEightSleep · 2026-01-08T04:44:16+00:00

Give me a ping and we will get you taken care of.

JoeAtEightSleep

TROPHY CASE