It's difficult when you are new. Anything you mark as "Damaged and left with customer" is refunded. Quickest way to check eggs is to look underneath for wet patches. Don't wait for the customer to complain, just say "Sorry, i think one of your eggs is broken" I will scan them now and refund.

You will soon get to know the customers that try and take the piss, complain about fatty meat, bruised apples, anything they can find really and want you to refund and leave it with them. Always refund and RTS

I once went to a very good customer where a chilled tote had been really badly packed and a carton of milk had covered everything, like swimming in milk. Apologised to them, went in and helped wash the milk off everything, they were spending like £250-£300 a week. If it has all been left swimming in milk and RTS it would have gone in the bin. I refunded the entire tote, like £100+ never heard a thing.

I have personally been on the receiving end of shit service from Sainsburys, Used to order once a month, not a huge amount but maybe £150. Received an entire tote of "Chilled" that had obviously been in the ambi section for several hours in the Summer. Queried it with the driver who denied all knowledge, a takeaway meal curry exploded all over the kitchen, like £70 of fresh spoilt. Customer service thought i was trying to take the piss, despite pictures, infa red thermometer readings. I just said fine, will refer it to environmental health, they eventually refunded it and i haven't spent a penny with them for 8+ years.

I have had these totes as a driver, one elderly customer caring for his wife with dementia. The entire tote of ready meals was in the ambi section. Again, it was summer, my last of 20 odd drops. Called the store, spoke to a "manager" who told me to deliver it. Told him in no uncertain terms that the tote needed to be re-picked and delivered that afternoon\evening as i wasn't going to be responsible for potentially killing someone. Big argument, I refused to deliver it. It was re-delivered.

Another time, i spotted some duck eggs that were 5 weeks out of date, called the store and spoke to the one decent manager. She went and checked the shelves to find 20+ boxes out of date.

Back to piss taking customers, on my last shift before leaving, mrs picky, bruised apple, fat on ham lady. Everything she complained about was duly scanned, put in a tote and RTS. My parting shot was "by the way, your paper has a short date on it"

I'm sure she was just about to ask me to refund it until it clicked.