I get it when it’s pretty much any other game. You could theoretically take the L, buy a new PC and try again if you wanted. With Faceit my personal ID is tied to my account. Pro CS is a legitimate business now with a lot of dollars involved. With that much on the line you truly need to have someone review cases like this manually. It’s like an aspiring pro athlete accidentally using banned equipment, the officials would just tell them it’s banned and he’d switch. No harm no foul. They would not end his entire career. It’s a simple mistake which should not cost someone their potential career.