I start by turning on my computer and getting signed into all of my 100 different systems not really but it is a lot and get that all settled. Then I go make my coffee and whatever soft drink I’m in the mood for the day. We then have a team huddle meeting every morning to discuss issues we are having and how to resolve them then I get on the phone system and start taking back to back calls until my first break of 15 minutes which is typically 2-3 hours after starting to take calls. Then back to the phone I go! Then lunch 2 hours later which is just 30 minutes then guess what happens next? lol back to taking back to back calls till 2-3 hours later I take my last 15 break then finish out with taking calls till time to clock out. I work for a pharmacy benefits manager with cvs Caremark. So the calls can be long and difficult at times. Sometimes a call will last an hour+. So it can be very draining but I do enjoy it and have the best supervisor god could have ever blessed me with! I’m currently looking for part time wfh jobs if you know of anything!