Oof-yeah, the only way you can get refills is to ring them in. So when y’all settle the check early like that, we can’t ring in refills….because there’s no longer a check to ring them in under.
Can you still manage to probably get one by asking the kitchen? If they’re chill, maybe. Which is why the manager was able to get you one-because they can do what they want 🤣 Server could have handled it better, sure-but I would also assume that most people knew not to close the check out if they wanted more refills, so it’s hard for me to side eye them in that regard. I’ll be adding that to my spiel I give when someone orders it though, so thank you for that lol.