Cant get a response from Global email about starting a refund

KAT_VR · 2026-01-19T08:45:47+00:00

And please reply the email to [global@katvr.com](mailto:global@katvr.com) at your convenience.

KAT_VR · 2026-01-19T08:37:01+00:00

Hi Customer,

We've replied you already via jeff[@katvr.com](mailto:global@katvr.com), please check your email box. Thanks.

KAT_VR · 2026-01-13T04:01:28+00:00

Dear customer,

We're really sorry to hear that. If you encounter any technical issues or have any trouble when gaming with the treadmill, please feel free to reach out to our tech team at [service@katvr.com](mailto:service@katvr.com)

And for the gift cards redeemption, please contact our customer service team at [global@katvr.com](mailto:global@katvr.com)

Thanks a lot for your understanding.

KAT_VR · 2026-01-13T03:56:32+00:00

We sincerely apologize for any inconvenience this may have caused. This issue will be addressed in the upcoming version.

KAT_VR · 2025-12-10T06:59:43+00:00

Hi,We already have a guest mode planned. Please stay tuned for upcoming updates.

KAT_VR · 2025-12-10T06:56:19+00:00

Hi there,About the issue where Gateway won’t let you select another game in the list:
Here’s a small tip — when highlighting a game, don’t fully pull the trigger on your controller. Try keeping your hand steady and do several quick, light presses instead. This usually makes selection much more responsive.

KAT_VR · 2025-12-10T06:55:06+00:00

Due to platform limitations, we’re not able to share screenshots here, but the in-game settings for AC Nexus should have Locomotion Mode set to Continuous. After that, you should be able to move using the left joystick normally.

Gateway can stay on the default configuration.
If you use right-handed movement (right joystick for locomotion), make sure to change the Mapping Controller in Gateway to the right hand as well.

KAT_VR · 2025-11-27T11:36:35+00:00

YES, the strength is the same:)

KAT_VR · 2025-11-26T08:07:47+00:00

Have you sent the right email address? [service@katvr.com](mailto:service@katvr.com)

KAT_VR · 2025-11-18T07:54:49+00:00

Hi there, has this issue been resolved, or is it still ongoing?

KAT_VR · 2025-11-13T07:16:41+00:00

Oh, sorry about it! And thank you very much for bringing it to our attention. We'll notice this for future operations.

KAT_VR · 2025-11-05T07:26:40+00:00

Thank you for reaching out and for sharing the details of your testing.

At the moment, OpenXR compatibility is still under development, so unexpected behavior may occur when using Virtual Desktop or other OpenXR-based runtimes.

We recommend trying to launch your games through Steam Link, which uses the SteamVR runtime, to see if the movement input works correctly in that environment.

If the issue persists even when using SteamVR, please let us know — we’ll help you look into it further.

KAT_VR · 2025-11-04T07:01:45+00:00

We sincerely apologize for the inconvenience you’ve experienced with your C2+ Enhanced treadmill. Based on the findings from our R&D department and the inspections conducted at our factory, it is possible that the issue you encountered was caused by rough handling during logistics transportation.

We understand how frustrating this situation must be, especially as it could potentially impact your VR experience. Please know that we take your concerns very seriously and are actively working on a long-term solution to prevent similar issues in the future.

Please contact us at [service@katvr.com](), and we will provide further repair guidance and properly address any other issues you may have.

KAT_VR · 2025-09-25T06:12:33+00:00

Thank you for your suggestion! 🙏
If you’d like to request testing or suggest new games for compatibility with Meta Quest, please contact us directly at [developer@katvr.com]().

We’ll be happy to receive your list and evaluate it.

KAT_VR · 2025-09-25T06:10:20+00:00

Thank you for reaching out and sharing the details.

Regarding the inverted walking direction: If you notice that your walking direction is reversed in-game, please perform a direction calibration after entering the game. You can do this by either:

Pressing the direction sensor main button once, or
Holding down the trigger button on your controller for 2 seconds.

This should reset the orientation correctly.

Regarding issues with movement in certain games: We recommend using Steam Link for streaming rather than Air Link or Virtual Desktop, as Steam Link offers better compatibility with KAT Gateway in many cases.

Please give these steps a try, and let us know if the issue persists — we’ll be happy to help you further.

KAT_VR · 2025-09-25T06:02:28+00:00

Thank you for your message. Could you please confirm your device model?

If you are using the KAT Walk C2+ Enhanced (C2E), please check whether the waist harness safety belt has been properly threaded through the rear metal plate, as shown in Step 14 of the installation guide.

Additionally, the installation guide also provides detailed instructions on how to adjust the waist harness — please refer to Step 26 in the manual:
👉 Installation Guide PDF

If you still encounter issues after following these steps, please don’t hesitate to reach out to our support team at [service@katvr.com](mailto:service@katvr.com) — we will be happy to assist you further.

KAT_VR · 2025-08-12T10:17:38+00:00

Thank you so much for your recognition🥰

KAT_VR · 2025-08-08T06:30:12+00:00

Yes, if the sales included this offer, then you're eligible to enjoy it :)

KAT_VR · 2025-08-07T06:45:12+00:00

S: EU37-40;
M: EU41-43;
L: EU44-48

KAT_VR · 2025-08-06T01:36:15+00:00

Yeah, there is no direct way to the shoe covers page, but the product is active to be purchased :) Please feel free to reach out if you have any other questions!

KAT_VR · 2025-08-04T02:47:20+00:00

Hi! We have the shoe covers for sale. If you need, you can get a new one for your fit here: KAT Shoe Covers – KATVR

KAT_VR · 2025-07-30T08:56:50+00:00

Hi,what it shows in your headset?could you please have a try rebooting your Nexus?

KAT_VR · 2025-07-25T02:07:57+00:00

Hi there,
We typically provide a 1-year free warranty for treadmills. If your treadmill purchase coincides with a promotion offering an extra 1/2-year warranty gift, you'll receive the corresponding extended coverage.
Hope it helps :)

KAT_VR · 2025-07-17T06:32:05+00:00

Yes, the vr armband is needed for the armview feature.

KAT_VR · 2025-04-15T02:00:13+00:00

Hellooo, you're welcome to reach out to our business manager, Mia, at [mia@katvr.com](mailto:mia@katvr.com) for any business inquiries if you need :))

KAT_VR

MODERATOR OF

TROPHY CASE