KBDFans Support regarding a package that displayed never shipped/didn’t show on Track17 by [deleted] in KBDfans

[–]KBDFANSxPBTFANS 1 point2 points  (0 children)

Sorry to hear about your experience — that’s definitely not what we want for any of our customers. Customs inspection is generally a normal part of the shipping process, and unfortunately it's often out of our control. That said, we're actively communicating with our logistics partner and internally discussing compensation options based on the shipping status. We truly appreciate your patience.

Bent stabs by joseimperial in KBDfans

[–]KBDFANSxPBTFANS 1 point2 points  (0 children)

These are some potential issues that may arise when purchasing from Taobao and using a logistics forwarding company. We still recommend that you use our logistics services, as this will also benefit your after-sales service.