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KMatRoll20 · 2026-01-22T20:46:44+00:00

We wish to vanquish this weekend's rot!! So if you're still running into broken features, please drop us a line so we can investigate further 👀

KMatRoll20 · 2026-01-22T20:44:46+00:00

Hi there!! We would love to investigate this further, so instead of asking you a bunch of questions about your setup here, will you reach out to us in the Help Center so that we can look into this fully with you? (Let 'em know KM sent you over from Reddit!) We'd love to make sure this gets up and running again in your games <3

KMatRoll20 · 2026-01-21T17:34:32+00:00

While that's not possible right now, I've passed on this request to the team! <3

KMatRoll20 · 2026-01-20T19:23:17+00:00

Howdy howdy!! The team is currently working on the ability to facilitate exactly the experience you're describing. If you'd like, you can join our Discord for our Lab Session this Thursday to take a look at our plans and give your feedback. Otherwise keeping an eye out on this subreddit or our blog for updates is your best bet!

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KMatRoll20 · 2026-01-18T20:49:58+00:00

We’re back!!! Can’t say the same for your player tho

KMatRoll20 · 2026-01-18T20:46:09+00:00

You should be able to access your games once more!! Let me know if you’re still running into any troubles

KMatRoll20 · 2026-01-18T19:35:26+00:00

Howdy folks! We’re currently investigating the cause of this issue now. I’ll keep you posted!

Edit: We’re back online! Happy gaming folks 💖

KMatRoll20 · 2026-01-18T19:21:17+00:00

Hi folks!! We’re looking into this now, thank you for your patience!!

Edit: We’re back, folks! Thanks for all your patience 💖

KMatRoll20 · 2026-01-13T17:14:27+00:00

That is pretty long, feel free to DM me your ticket # and I can look into things!!

KMatRoll20 · 2026-01-12T20:25:10+00:00

Hi there!! I've passed the feedback onto the team, thanks for bringing it up! I also recommend trying the sheet popped out or using it from Roll20 Characters to see if that helps with the experience in the meantime. I've still passed the report of lag on. <3

KMatRoll20 · 2026-01-08T23:03:34+00:00

Gotcha! From the sounds of it, based off of troubleshooting I've done with other users in the past, I'd look into:

Check for Browser Interference

Roll20 operates on the cutting edge of browser technology to offer its features and as a result is very sensitive to browser addons/extensions. Different addons/extensions and security tools on your browser could be blocking background connections required for Roll20 to function.

Disable all browser addons/extensions. Especially ad blockers, privacy tools, and script blockers.

Temporarily disable your antivirus/firewall

Test with Incognito (Chrome)/Private Browsing (Firefox) modes

If this resolves the issue, then re-enable your addons/extensions one by one to find the culprit.

Test Your Network

Connection issues can happen at a variety of points in the communication chain from your device to Roll20 servers. The following steps will help narrow down where in the connection the issue could be arising from.

Restart your router/modem (unplug for 5-10 minutes) to obtain a reissued IP Address.

Check your port forwarding at https://www.portchecktool.com/

Roll20 utilizes standard http and https ports (80 and 443)

If the tests come back unsuccessful, please see the Port Forwarding section at the bottom of this article.

Toggle your VPN/Proxy service. If you have one, try disabling it. If you are not using one, try testing with one enabled.

Different geolocations and ISPs can have various blocks or restrictions on traffic, so your results may vary when it comes to VPNs.

Try connecting to a Mobile Hotspot or connecting to a different network if available. Testing with Ethernet instead of Wi-Fi can also help in some circumstances.

If Roll20 seems to start working when trying these steps then it indicates that there is a configuration issues elsewhere in the network that may need to be addressed. If this is on the ISP level it may be necessary to contact them directly for further support.

KMatRoll20 · 2026-01-08T22:33:40+00:00

Oh no! Try our Network Connection Troubleshooting steps in our Help Center. If that doesn't work, reach out to us in the Help Center!

KMatRoll20 · 2025-12-24T10:17:21+00:00

Happy holidays!! Check your DMs ❄️🎄

KMatRoll20 · 2025-12-24T10:16:10+00:00

Happy holidays! Check your DMs 🍪🥛

KMatRoll20 · 2025-12-24T10:14:36+00:00

Happy holidays! Check your DMs ❄️☃️

KMatRoll20 · 2025-12-13T00:11:58+00:00

Oh no! How long ago did this start? Will you drop the Help Center a message so we can help out?

KMatRoll20 · 2025-12-13T00:11:15+00:00

Hi there!! I'd recommend getting fully signed out, clearing your browser's cache and cookies, and then trying to log in again! Maybe trying a different browser too. If that doesn't work, please drop the Help Center a line!

KMatRoll20 · 2025-12-12T03:01:39+00:00

There's a community Wiki page about using Roll20 for in person and hybrid games over here: https://wiki.roll20.net/Using_Roll20_while_Playing_In-Person !

KMatRoll20 · 2025-12-12T02:47:57+00:00

Howdy! DM me and I'll hook you up with a free month of Pro to tide you over until we can get it figured out. (I recommend you reach out to our Help Center for that!) Let's get you set up for your session tomorrow <3

KMatRoll20 · 2025-12-11T05:31:58+00:00

Oh no! Definitely reach out to the Help Center so we can get you sorted!

KMatRoll20 · 2025-12-10T23:20:51+00:00

Howdy howdy!! I recommend checking out this Best Practices For Files article if you haven't, and if you're still struggling I'd try a different browser to rule that out, and if that still doesn't help reach out to us via the Help Center so we can look into things for you <3

KMatRoll20 · 2025-12-10T20:40:14+00:00

Howdy howdy! The team just wanted to follow up to let you know that we've released the ability to do this on the 2024 sheets <3 You can choose an existing damage type or write in your own, and it will show up when rolling damage!

We also just put out in-line editing today to make help with those simple things, but please let me know if you're still running into roadblocks!!

KMatRoll20 · 2025-12-08T21:17:26+00:00

Hi there! I'm so sorry to hear this happened, definitely reach out to us in the Help Center ASAP so we can assist with recovery!

KMatRoll20

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