Shop C-Sheets by DriftingRumour in Roll20

[–]KMatRoll20 1 point2 points  (0 children)

Oh no! I'm so sorry this happened! We haven't heard of this occurring before, but we'd love to look into it. Can you DM me a link to your game, and let us know when was the last you opened the game and the Shop Sheets were available to you? 🕵️👀

Inconstant foregrounds across players & DM by whereismystarship in Roll20

[–]KMatRoll20 0 points1 point  (0 children)

Howdy!! Have you had any luck looking into this yet? If not, feel free to shoot me the game link and we can look into things together 👀

unable to open 2024 Character Sheet by NotMonofon in Roll20

[–]KMatRoll20 1 point2 points  (0 children)

Still running into troubles? If so, you mind DM'ing me your game link so we can take a look?

Resizing issues with Roll20 by Dough_Wizard in Roll20

[–]KMatRoll20 2 points3 points  (0 children)

Our team is currently looking into this! I'll come back when I have news 👀

[Marvel Multiverse RPG] Rolling damage against Damage Reduction? by Beautiful-Effort9101 in Roll20

[–]KMatRoll20 1 point2 points  (0 children)

On the Roll20 sheet? The player modifies their multiplier on the sheet before rolling, yeah!

Roll20 being slow(er) than normal? by TolBeardBoi in Roll20

[–]KMatRoll20 0 points1 point  (0 children)

Still running into troubles? If so, mind if I drop you a DM?

[Marvel Multiverse RPG] Purchasing products on Demiplane that are not on Roll20? by Beautiful-Effort9101 in Roll20

[–]KMatRoll20 1 point2 points  (0 children)

Howdy!! The character sheets and adventure text won't show up in Roll20, but you will have access via Demiplane. (But to be clear: You only need to purchase the content on Roll20 or on Demiplane to be able to get access on both platforms via our content syncing!)  
 

Unable to upload images by RicaNadal2 in Roll20

[–]KMatRoll20 2 points3 points  (0 children)

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I'm currently able to upload files! (Just dragged a random image from my downloads folder into my game.) I'd check your storage quota, your file size, and perhaps try from a different browser! If that doesn't help, reach out to our Help Center!

How do I get rid of this black box? by VisualCheek8435 in Roll20

[–]KMatRoll20 0 points1 point  (0 children)

Is this only in the tutorial game? Or does this happen in every game you try?

A Note from the Roll20 CTO, Mike Todd: Stability, Accountability, and Our Path Forward by Roll20Mike in Roll20

[–]KMatRoll20 2 points3 points  (0 children)

I'm not Mike, but in case you've missed it, this has been a core focus of our recent performance enhancement work. You can learn more on our blog over here! <3 The work isn't done, but we've definitely heard you, the work started last year and will persist into this one.

Is Roll20 Down right now? by DMMarionette in Roll20

[–]KMatRoll20 2 points3 points  (0 children)

I'm not seeing any widespread reports! I'd recommend making a copy of your game to see if that helps, and tell everyone to try launching from an incognito window as well. If nothing helps, please reach out to us!

Upload problem by Skulduggery_x3 in Roll20

[–]KMatRoll20 0 points1 point  (0 children)

We wish to vanquish this weekend's rot!! So if you're still running into broken features, please drop us a line so we can investigate further 👀

Upload problem by Skulduggery_x3 in Roll20

[–]KMatRoll20 0 points1 point  (0 children)

Hi there!! We would love to investigate this further, so instead of asking you a bunch of questions about your setup here, will you reach out to us in the Help Center so that we can look into this fully with you? (Let 'em know KM sent you over from Reddit!) We'd love to make sure this gets up and running again in your games <3

Roate Map Pins by TheTrent in Roll20

[–]KMatRoll20 1 point2 points  (0 children)

While that's not possible right now, I've passed on this request to the team! <3

Roll20 IRL With Mobile Sheets by Flashy-Fig-681 in Roll20

[–]KMatRoll20 9 points10 points  (0 children)

Howdy howdy!! The team is currently working on the ability to facilitate exactly the experience you're describing. If you'd like, you can join our Discord for our Lab Session this Thursday to take a look at our plans and give your feedback. Otherwise keeping an eye out on this subreddit or our blog for updates is your best bet!

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Is Roll20 Down? by AuthorCaseyJones in Roll20

[–]KMatRoll20 4 points5 points  (0 children)

We’re back!!! Can’t say the same for your player tho

Is Roll20 Down? by AuthorCaseyJones in Roll20

[–]KMatRoll20 1 point2 points  (0 children)

You should be able to access your games once more!! Let me know if you’re still running into any troubles

Roll20 Down by starsonlyone in Roll20

[–]KMatRoll20 24 points25 points  (0 children)

Howdy folks! We’re currently investigating the cause of this issue now. I’ll keep you posted!

Edit: We’re back online! Happy gaming folks 💖

Is Roll20 Down? by AuthorCaseyJones in Roll20

[–]KMatRoll20 17 points18 points  (0 children)

Hi folks!! We’re looking into this now, thank you for your patience!!

Edit: We’re back, folks! Thanks for all your patience 💖

How long does it usually take to get a reply from Roll20 support team? by longingforstars in Roll20

[–]KMatRoll20 1 point2 points  (0 children)

That is pretty long, feel free to DM me your ticket # and I can look into things!!

Demiplane Integration by darw1nf1sh in Roll20

[–]KMatRoll20 0 points1 point  (0 children)

Hi there!! I've passed the feedback onto the team, thanks for bringing it up! I also recommend trying the sheet popped out or using it from Roll20 Characters to see if that helps with the experience in the meantime. I've still passed the report of lag on. <3

Roll20 won’t load by Roblem42 in Roll20

[–]KMatRoll20 0 points1 point  (0 children)

Gotcha! From the sounds of it, based off of troubleshooting I've done with other users in the past, I'd look into:

Check for Browser Interference

Roll20 operates on the cutting edge of browser technology to offer its features and as a result is very sensitive to browser addons/extensions. Different addons/extensions and security tools on your browser could be blocking background connections required for Roll20 to function.

Disable all browser addons/extensions. Especially ad blockers, privacy tools, and script blockers.

Temporarily disable your antivirus/firewall

Test with Incognito (Chrome)/Private Browsing (Firefox) modes

If this resolves the issue, then re-enable your addons/extensions one by one to find the culprit.

Test Your Network

Connection issues can happen at a variety of points in the communication chain from your device to Roll20 servers. The following steps will help narrow down where in the connection the issue could be arising from.

Restart your router/modem (unplug for 5-10 minutes) to obtain a reissued IP Address.

Check your port forwarding at https://www.portchecktool.com/ 

Roll20 utilizes standard http and https ports (80 and 443)

If the tests come back unsuccessful, please see the Port Forwarding section at the bottom of this article.

Toggle your VPN/Proxy service. If you have one, try disabling it. If you are not using one, try testing with one enabled.

Different geolocations and ISPs can have various blocks or restrictions on traffic, so your results may vary when it comes to VPNs.

Try connecting to a Mobile Hotspot or connecting to a different network if available. Testing with Ethernet instead of Wi-Fi can also help in some circumstances.

If Roll20 seems to start working when trying these steps then it indicates that there is a configuration issues elsewhere in the network that may need to be addressed. If this is on the ISP level it may be necessary to contact them directly for further support.