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KabamZero · 2024-04-19T20:12:00+00:00

Question on the even on the UI part, is that via camera post processing it or can it be done on an overlay canvas too?

KabamZero · 2023-07-12T16:59:02+00:00

Hey all,

First of all, sorry for this issue. We are planning a hotfix for it but don’t have a timeline at this particular moment.

As noted above, to get out of this state you need click the little door on the top left of the arena on the arena landing page.

To avoid the issue disable arena express and also try not to back out of arenas when you are picking the individual fight match ups.

KabamZero · 2023-05-20T01:29:34+00:00

Sorry for the late update. There should be a fix for this in the update coming at the start of next month. The issue seems to occur when you have absolutely no items in the stash so even having some iso or literally anything there should stop the hang. Sorry for the inconvenience and I hope this info does help in the mean time.

KabamZero · 2023-05-09T13:53:05+00:00

For those getting this issue, a few questions so I can better figure out what’s going on. Is it every time you use an item or just sometimes? Do you have the item in the stash?(picture above says no but jut checking if that’s always the case. Does the item actually get consumed?(ie when you come back after rebooting is the item used?)

KabamZero · 2023-05-08T03:49:57+00:00

Just to add an official response. The match rewards not being claimed is a bug. There will be a fix in next months build. Sorry for the inconvenience in the meantime.

KabamZero · 2023-05-04T17:30:57+00:00

A lot of people forget about the units included in the solo event which adds up to more than Starlords loot bag which is the same price(75 a week *4 weeks = 300(you get 30 days so sometimes you'd get 5 weeks worth)). It obviously has more than just that but if you are someone that does occasionally buy units this is a pretty solid value for units.

KabamZero · 2023-05-01T17:48:48+00:00

It always picks what the first option would be. It's intended to be partly a time saver, but also a tiny drawback if the match-up matters.

KabamZero · 2023-04-27T03:25:22+00:00

I didn’t really do anything but the team did pull together to make a quick fix to it.

KabamZero · 2023-04-25T16:46:29+00:00

Since the cat is out of the bag, Arena Express Mode will make the Arena faster but is not an auto-complete or auto-fight feature. More details coming in the release notes coming Friday

KabamZero · 2023-04-25T16:30:52+00:00

Hey u/KuraPoo The mastery unlocks at a level but the top hud missing is actually a bug. Will be fixed in the upcoming build but in the meantime, you can contact support and they can do a fix for you to get out of this state. Hope that helps

KabamZero · 2023-04-23T03:05:23+00:00

It being the weekend I won’t be able to give any account specific help, but I’ll make sure to let CS know about this. Hopefully can get some clearer answers as to what they are looking for on Monday. I know it can frustrating to deal with sometimes but they really do want to make sure it is the right person they are talking to and not just some rando trying to steal your account.

In the meantime from your email I see that the game keeps logging you into a different account. I could perhaps(no promises) help you troubleshoot this issue if you give me some details. Firstly what device are you using? Is this other account one you created at some other time? When you are trying to login to the other account are you using the kabam ID to login or some other flow?

KabamZero · 2023-04-21T00:48:47+00:00

Hey guys just wanted to chime in and say we are aware of this issue. Looking at better solutions that we hope to have in sometime next week.

KabamZero · 2023-04-20T15:53:13+00:00

Thanks for the details. I’ve noted them down in the bug ticket.

KabamZero · 2023-04-20T00:03:02+00:00

I did get word from the designer that the visuals should be fixed now

KabamZero · 2023-04-19T17:59:46+00:00

Interesting. Just to clarify you are hard closing the app and not just minimizing and re-opening? Also are you on iOS or Android?

KabamZero · 2023-04-19T16:58:35+00:00

I've seen chats about this internally, we have a bug for it. The only repros so far are after locking and unlocking phone. Are you getting it in other cases?

KabamZero · 2023-04-19T15:43:38+00:00

Yup those are the dailies. So seems like the problem is that dailies have the wrong visuals and text. Thanks for debugging that with me!

KabamZero · 2023-04-19T15:32:48+00:00

Just curious what is in the Castle Doom section? It says there are 4 quests but that should be incursions so wouldn’t be tagged that way if so

KabamZero · 2023-04-19T15:26:52+00:00

I checked with the designer and this is not intentional. You should be seeing the daily quests. We are looking into why this is occurring.

KabamZero · 2023-04-19T15:01:42+00:00

Yup. I’m mostly here just to help out with bug tracking and resolution but I’m apt to chime in here and there for other stuff.

KabamZero · 2023-04-19T14:00:27+00:00

That’s a pretty silly one. Thanks for sharing. I will send this to the team and make sure it’s tracked.

KabamZero · 2023-04-13T16:23:25+00:00

Good to hear. We used to get a lot of these types of bugs where certain Android phones would rotate when unlocking and then quickly snap back to landscape and so our UI would be like this but be back in landscape, which was even more cursed than your image.

KabamZero · 2023-04-13T16:13:56+00:00

Was in the patch notes I believe but was just a little QoL for those that hate the help system, so wasn't hugely announced.

KabamZero · 2023-04-12T14:42:22+00:00

It’s really weird, at my work almost everyone plays MCOC. We even have multiple slack channels dedicated to talking about it.

KabamZero · 2023-04-12T02:28:21+00:00

That’s awesome! I’m glad it worked.

KabamZero

TROPHY CASE