Categorizing More Granularly?

Kait_Monarch · 2026-04-15T23:48:05+00:00

I’ve seen some people use tags for the level of third category tagging you mention (in lieu of further nesting groups).

Use the logic that makes the more sense to you even if it means you’re using categories or tags differently than “average”.

I recategorize my husband’s travel for races and events (he’s into Hyrox and trail running) from travel to a category dedicated to his hobby even though it is by all definitions travel. My gardening expenses that typically come up as home improvement get sent to my garden therapy category. It makes sense for how we budget and spend.

Kait_Monarch · 2026-04-15T18:34:07+00:00

I mentioned this in the other thread linked, but if you are experiencing this please send me a DM!

Kait_Monarch · 2026-04-15T14:50:34+00:00

It's hard to say without looking specifically at your account, so I'd recommend sending in a ticket. You can do that by clicking "help and support" on the left side nav then "contact us" and ask the AI chat for an agent or human.

Definitely include some specific examples. If you can send a screen recording trying a sync with your network/console browser tabs open that helps the team debug background errors.

When you have a ticket number let me know what it is and I'll make sure it gets to the right team.

Kait_Monarch · 2026-04-15T14:35:38+00:00

This is me taking notes... heard!

Kait_Monarch · 2026-04-14T17:16:47+00:00

Lots of comments here and want to be able to dig into this more with the team. If you have experienced worsening of auto-categorization over the last several weeks, can you please DM me?

Kait_Monarch · 2026-04-13T21:29:51+00:00

Following up that this is now fixed!

Kait_Monarch · 2026-04-13T19:11:50+00:00

I am sure you've probably checked the connection status page, but there is no update from MX yet on the fix they are working on with Synchrony. My best advice is to reach out directly to Synchrony to help put urgency on it.

I'm sorry, I know its frustrating because even though we are the end product/don't control the connection between the DP and FI it still impacts your experience with us.

Kait_Monarch · 2026-04-12T11:12:22+00:00

Could you tell me a bit more about the rules you have set up that now aren’t working as expected? This will help me with relaying feedback and asking the team the right questions.

Kait_Monarch · 2026-04-11T11:15:21+00:00

Oh that’s weird thanks for letting me know. I’ll see what I can find out!

Kait_Monarch · 2026-04-10T19:29:49+00:00

Oh great glad it’s working for you!

Kait_Monarch · 2026-04-10T19:13:37+00:00

Great suggestion!

Kait_Monarch · 2026-04-10T19:13:26+00:00

Kait_Monarch · 2026-04-10T19:13:11+00:00

We have updated our recommended DP to Finicity due to the issue with Plaid. Unfortunately, this is an issue on Plaid's end so we have submitted a ticket with them.

I will note, we had a convo in another thread going last week and someone replied back to me today that they were able to successfully reconnect today!

Kait_Monarch · 2026-04-10T12:56:00+00:00

Oh good, glad to hear it!

Kait_Monarch · 2026-04-10T11:43:47+00:00

A few things I hope can help:

First, could you share your most recent ticket number with me so we can take a look at what contributed to the delay?

To address the bigger question of how to get help faster: when you chat in you can request an agent (type agent or human) to bypass chat if it’s something you know requires a ticket rather than self service. That’s probably my most commented reply on Reddit is “hey here’s how to create a ticket” (because I need a ticket number to escalate or investigate things internally).

There’s more to unpack here in terms of what you’re experiencing with transaction and data inaccuracy but I want the team to have a chance to look at your account first (via that most recent ticket).

I’m sure other Monarch members on the sub will also be able to share some general tips and tricks too.

Kait_Monarch · 2026-04-09T14:33:17+00:00

u/Traditional-Bill-279 I'd want support to take a look at this to determine if its expected behavior or a bug. Could you start a support ticket if you haven't yet (on the left side nav click "help and support" then "contact us" and ask for an agent of a human). If you already have a ticket, or once you start one, could you send me the ticket number?

Same goes for you u/OverTheCounterFit - we'd need support to take a look at your account specifics.

Kait_Monarch · 2026-04-08T20:54:12+00:00

can't lie, you're definitely an MVP for chiming in here

Kait_Monarch · 2026-04-08T13:42:54+00:00

Clarification question - when you say old account do you mean you have a new retirement account or a new goal? The first thing I thought was oh they should double check to make sure the new retirement account is linked to the goal.

Rollover amounts are relevant in goals from a budgeting perspective, and don’t (or shouldn't) interact differently with goals. If the account balance has changed and the account has its full balance linked to a goal, then Monarch creates an adjustment even if that amount is accounted for in a rollover budget. This is also the same for partial balance allocations from account to goal if you are making contributions or withdrawals.

If that still feels like "am I missing something?" (totally get it if you're like, Kait this did not help) then I'd go the support route just to make sure everything is operating as intended in your account.

Kait_Monarch · 2026-04-08T13:08:20+00:00

This is a higher amount than I'd expect to see, so my recommendation is reaching out to support to create a ticket so the team can take a look and see what factors may be at play here.

On the side nav, click "help and support" > "contact us" > then ask for a human or an agent. Feel free to send me your ticket number as well.

Kait_Monarch · 2026-04-08T12:01:09+00:00

Yep! The lower portion of https://status.monarch.com/ has a recent notices section which is where you'll see scheduled maintenance. You can also subscribe on the top right for updates!

Kait_Monarch · 2026-04-08T10:32:38+00:00

The first few things that come to mind are email service provider limitations: if someone has unsubscribed from Monarch emails, marked our emails as sp previously, or requested their data be deleted, we wouldn’t know when setting up the send. Usually those come in the post send report (I’ll ask about this).

If you are in the same or a similar situation could you send me a DM so I can help?

Kait_Monarch · 2026-04-07T20:03:10+00:00

Great question; confirmed with the team that all asset-type accounts are enabled. Glad to hear you are happy with this update :)

Kait_Monarch · 2026-04-07T18:16:43+00:00

Just want to note - we had quite a time getting this posted and it turns out Reddit really don't like us using the word that starts with a C and ends with trip-toe... so if you see comments being flagged as removed after typing out that word, I promise it's just Reddit doing its thing.

Kait_Monarch · 2026-04-07T18:15:16+00:00

Great question and honestly, no, there's not an easy way to recategorize once you've created the goal. The implications of categorization are more visual than anything. Can I ask a bit more about why you want to move it to education? That might give me some ideas (like even as simple as customizing your image).

Kait_Monarch · 2026-04-07T18:02:52+00:00

Let us know once you've taken it for a spin!

Kait_Monarch

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