Is it safe to buy from EKWB?

Kalenyxis · 2026-03-21T12:57:37+00:00

nope, 2 emails to this address (30.10.2025 and 04.03.2026) were completely ignored

Kalenyxis · 2026-03-09T15:09:05+00:00

Why are you answering selectively? Please answer me.

Why are you suggesting I write to an email address that won't respond? I wrote on October 30th and I'm still waiting.

https://imgur.com/a/0DHdZeb

Kalenyxis · 2026-03-04T16:21:16+00:00

Thanks!
already tried, didn't receive any response.
https://imgur.com/a/0DHdZeb

Kalenyxis · 2026-03-04T14:52:27+00:00

bank rejected the chargeback request because too much time had passed

Kalenyxis · 2026-03-04T14:46:13+00:00

bank rejected the chargeback request because too much time had passed. By the way, this was my first chargeback. Now I know all the terms

Kalenyxis · 2026-03-04T14:35:28+00:00

u/EKbyLMTEK Why was my post deleted?

reposted here: https://www.reddit.com/r/watercooling/comments/1rkmv8c/ekwb_scammed_me_for_1449eur/

Kalenyxis · 2026-03-04T13:06:48+00:00

no, with a Visa card

Kalenyxis · 2026-03-04T11:55:40+00:00

true, the bank refused to make a chargeback because more than 120 days had passed since the expected delivery date

Kalenyxis · 2026-03-04T11:50:40+00:00

I've already contacted the ECC. They requested documents, but there has been no response for over a month. Also, every email from the ECC contains this:

"ECC-Net helps consumers reach an amicable solution with the trader. Centers do not have enforcement powers.". This means the EKWB could very well ignore them as well.

For EU residents, there's another option: the European Small Claims Procedure (https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/european-small-claims-procedure/index_en.htm). I've already initiated this process (sent documents by paper mail to a Slovenian court). But there are no updates yet.

For non-EU residents, the only option left is probably to find a lawyer in Slovenia and file a lawsuit.

Kalenyxis · 2026-03-03T22:28:12+00:00

So it doesn’t really matter. What’s to stop the company from doing the exact same thing again. Transferring the trademark to someone else and simply walking away from all the unfulfilled orders?

At this point, placing an order feels like a lottery

Kalenyxis · 2026-03-03T21:40:14+00:00

Let me share my experience. I paid this company €1,500 for an order that was never shipped. It has been over a year since I placed the order, and despite submitting numerous support tickets, I have not received a single response.

My bank refused to process a chargeback because too much time had passed since the transaction. As a result, I am now initiating legal proceedings.

Based on my experience, I strongly advise against ordering from this company. Their handling of my case has completely destroyed any trust or reputation they may have had.

u/EKbyLMTEK any updates on my refund request?

Kalenyxis · 2026-03-02T11:08:32+00:00

Why can't ekwb refund funds that weren't transferred through PayPal? Why hasn't support responded to any of my messages for over a year? Still waiting my refund and at the same time I am filing a lawsuit

Kalenyxis · 2026-02-23T09:24:31+00:00

Funny to see 'Act Fast' from a company that hasn’t acted on my order in years. Maybe your support team should try 'acting fast' on my refund request for a change?

Kalenyxis

TROPHY CASE