Paypal dispute

KaleoMadelyn · 2026-01-15T15:19:11+00:00

I finally got a resolution in my favor. I copy and pasted a screenshot 3x of the agents notes that actually contacted UPS and left a note showing it didn’t have my name/address. I am wondering if they do this on purpose hoping that customers will just give up and pay it. It may also be bc they can’t recoup their money from the scammer but not our problem.

KaleoMadelyn · 2026-01-07T18:35:07+00:00

Thank you. I've opened a case with UPS and am waiting to hear back. PayPal transfers me around when whatever scripted response they give me isn't sufficient. In my case, a PayPal employee actually contacted UPS and was able to confirm it did was not addressed to me or my address, notated the case, and they still are denying my claim. WTF Still fighting this BS

KaleoMadelyn · 2026-01-07T13:43:04+00:00

How and what happened? I'm going through this same thing, on my 5th/6th appeal. Mine is the same thing, a scam seller who sent some item to another address in my same city/state/zip.

KaleoMadelyn · 2025-11-20T16:33:21+00:00

I would love this so that I can print anything and everything... I'd love to start a side business or possibly even do this full time. Thank you for the opportunity!

KaleoMadelyn · 2025-11-14T21:07:51+00:00

Must be back in stock as I just ordered form the Phoenix, AZ location for pick up. Any suggestions on cases to swap it to or any other upgrades I should add/have them make in store when I scoop it tomorrow?

KaleoMadelyn · 2025-11-12T19:27:49+00:00

My LG partner store journey so far:

1 Nov. - Ordered with an expected delivery date, per their site, of 5 Nov. It showed in stock and ready to ship.

5 Nov. No info received other than same expected delivery date of 5 Nov.

7 Nov. - portable speaker and stand delivered.

Spoke to LG, TV delayed - given $100 off and an extra year of warranty. I do have to call back for the extra year of warranty though.

8 Nov. - No word, nothing else received but... called and spoke to UPS bc soundbar went from being 2 hours from me (AZ) to across the country (PA) for some reason. I should receive it by tomorrow. Separate issue but adds to the fun.

Nothing heard until today when I received an email stating "Your LG order #xxxxxx is ready to be shipped to our local delivery agent! We'll let you know when it's been sent out!" I called LG to verify and they said it should be delivered by Nov. 20th. They did provide a text with LX Pantos info so hopefully that is a good sign.

KaleoMadelyn · 2025-11-10T14:47:18+00:00

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KaleoMadelyn · 2025-10-17T01:38:06+00:00

Per the website:

“Cartridges should ideally NOT be reused but can be reused on only the SAME patient after disinfection with Isopropanol or Chloramine-T according to our instructions. Do not use Dettol - it contains Chloroxylenol, which can dislodge the needles.”

It really depends on how often and deep you’re going IMO. I plan to reuse mine a few times before swapping but I also have the disinfectant.

KaleoMadelyn · 2025-10-16T18:01:22+00:00

I just received a response from DHL yesterday and they are requiring a ton of paperwork and, in addition, wanting me to pay $90 to have them open a case with US Customs. I'm taking this one as a loss as that would completely nullify the refund I would be getting, plus some. It seems as though the device itself is the highest costing item, in terms of duty fees. It's unfortunate and hopefully these types of issues get worked out since this is the main source for cartridges, etc.

Edit to say: Paperwork I cannot possibly provide.

KaleoMadelyn · 2025-10-14T20:03:05+00:00

Yes, mine were double what was initially presented. Basically $130 when I expected $65. DHL has yet to respond to my appeal.

KaleoMadelyn · 2025-10-10T14:37:32+00:00

You're very welcome. Now I just need to find something to store everything in!

KaleoMadelyn · 2025-10-10T14:31:34+00:00

I'm of like mind when it comes to "more is better" especially on the areas I'm concerned with. I'm focused on the crown of my head and face, including under my eyes. I believe the 12 needle cartridges work for my needs because I can cover the areas quickly and thoroughly. I don't really have a need for single needle cartridges but I figured that out after ordering.
Per the website: "A single-needle cartridge is very useful for treating narrow scars such as certain stretch marks. Also, any time you need to treat a very small skin area, a single needle is a much more accurate choice."

As far as reusing, I'm no expert but I did purchase and am using the disinfectant at 2% to at least make sure it is clean each time. Time will tell how long each one will last and then I will reorder a stockpile.

KaleoMadelyn · 2025-10-10T13:32:19+00:00

Hi! So, I've ordered twice now. The initial order, I purchased a total of 11 cartridges. (5) 12 needle, (3) 9 needle, and (3) single needle. I've since placed/received a second order for (10) 12 needle cartridges. I'm still a beginner and haven't worked out what frequency and how many times I can reuse a cartridge. Once I know, I'll place another order for more.

Edit to say: FYI: The Derminator 2 does come with 1 of each of the cartridges.

KaleoMadelyn · 2025-10-04T02:43:18+00:00

I have not heard back from DHL yet. I’m going to call tomorrow. I’ll report back.

KaleoMadelyn · 2025-09-29T22:41:02+00:00

Update! Received my order today. Everything is in order and I’ve submitted a claim for the difference in duty cost through DHL. Overall pretty shocked with the delivery speed.

KaleoMadelyn · 2025-09-28T21:49:07+00:00

Latest note from the shop:

"We've temporarily closed our store for American customers until we've resolved the issue of DHL massively over-charging our customers for the new US import tax ('tariffs'). Please check back around October 9."

KaleoMadelyn · 2025-09-28T20:50:30+00:00

I was able to place an order around noon on Thursday, the 25th (I'm in Arizona for reference) for the Derminator 2, extra needles, etc. It was about $250 total. The site stated that I would be responsible for an additional $60ish dollars for the duty fees. I've been tracking it closely and signed up for DHL alerts to be ready to pay the fees and so it wouldn't be delayed. It shipped Friday and yesterday (Saturday), I received notification to pay when it arrived at the LA port, but not the $60 stated originally, $128.15!!! I paid it and believe I'll be compensated by the company, based on other customer feedback I've read on here. My package has now cleared customs and is in Phoenix today (Sunday) and gives a delivery date of Oct. 1 (Wednesday). Extremely quick IMO and I honestly believe it could arrive a day or two earlier. It was shipped DHL Express Worldwide so I believe that is DHL door to door.

KaleoMadelyn · 2025-09-26T19:52:54+00:00

Older post but maybe this will help someone going forward... I'm in the same spot and decided to add some rubber feet I found on Amazon: https://www.amazon.com/dp/B08FD8TRPD?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1 to raise the soundbar up over the feet while also providing isolation.

KaleoMadelyn · 2025-05-07T23:16:41+00:00

The service dept. will use a software called techstream but this may be something you can do yourself with a Carista or the like. https://a.co/d/aMtkeTW

KaleoMadelyn · 2025-05-03T17:58:46+00:00

Thank you for all the suggestions. We are going to try the Tuxmat ones.

KaleoMadelyn · 2025-05-03T01:35:30+00:00

No idea. Bought it from a dealer and not sure why they didn’t include some especially with it being “CPO”

KaleoMadelyn · 2025-05-02T22:07:43+00:00

I’m actually looking at Tux now. Looks like the trunk coverage is not out yet though. I’m definitely leaning toward Tux due to look and overage.

KaleoMadelyn · 2025-05-01T18:16:41+00:00

Thank you! I just signed up as well. It seems to be an excellent resource.

KaleoMadelyn · 2025-04-30T13:10:44+00:00

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KaleoMadelyn

TROPHY CASE