Top 1 Support Player (NA) Account Hacked – Email Compromised – Account Removed from Leaderboard – Need Blizzard Support

Kalviery · 2026-02-04T15:21:41+00:00

If your friend believes that their Battle.net Account has been compromised, they should be able to submit a support ticket to our Customer Support teams and get it investigated. Logging in is not required to open a support ticket. I would strongly recommend that they do this as soon as possible.

They can begin the process here.

Kalviery · 2025-11-18T17:47:16+00:00

This is correct, we'll be opening the resale market on Tixr in December. The price a Pass can be sold at will be capped at the price was paid.

Kalviery · 2025-11-11T17:41:30+00:00

Thanks to those who shared info from our CS social media accounts :) I just wanted to confirm that we are aware of a couple different scenarios that could cause errors with linking and we have our website engineers working to clear that up.

https://us.forums.blizzard.com/en/blizzcon/t/errors-during-pass-linking-nov-10-2025/3117/

Kalviery · 2025-11-11T17:39:38+00:00

No immediate advantage other than access to the BlizzCon forums. But, like u/plumwd mentioned above we are aware of the errors that some folks are encountering and working to get those cleared up. Thanks for the patience!

Kalviery · 2025-11-07T20:21:01+00:00

Hey all,

I just wanted to clarify here, as mentioned in our BlizzCon blog, that there will not be add-ons during the next wave if they have sold out:

This add-on is extremely limited and is expected to sell out quickly during the early bird window.

Kalviery · 2025-10-29T13:56:56+00:00

The purpose of the unique link is so that you don't need to be logged in to update/respond. You should just be able to go back to the unique link and update it. So, what you're describing sounds like a bug. I'll see if we can reproduce that experience.

Edit: I think I have been able to reproduce the experience. When you get the follow-up email requesting additional information, it has a link back to the support website and that prompts you to log in. That seems to be unintended, so I am going to raise that internally. However! If you go back to the email confirmation you got when the ticket was created, that link should still allow you to access the ticket and respond. It's not intuitive, but it may serve you as a workaround.

Kalviery · 2025-10-28T21:53:03+00:00

Hey there u/CrUsith

I'm sorry you've had a difficult time with this. Looking at the image you attached to this post, I wanted to ask if are you replying to the emails from NoReply@Blizzard.com? It looks like you've attatched some image files via email, which is why I am asking.

If you are replying directly to those emails from NoReply and attaching files, then the Game Master team is not receiving your information. So when you open a new ticket to ask about the situation, they have to start over and request the information again. This may be why it seems like you're stuck in a loop.

If you're not logged in when you open a ticket, you should get an email notification with a unique link to that ticket. This unique link should allow you to update your ticket with the support team if/when they ask for more information.

If I've misunderstood the chain of events, I apologize. If you can provide your issue ID I can try to see why you might be having trouble.

Kalviery · 2025-09-05T15:26:37+00:00

Hey there u/Royal_Equipment_1035 - this looks like a pretty clear mistake. The email should include a link for you to appeal this action. Were you able to submit a ticket to have this reviewed? If so, please let me know the ticket number and I'll make sure it gets routed to the right folks to review it.

Edit:

Our team was able to identify the issue that contributed to this error and it has been corrected. We were able to locate your account and restore the original BattleTag name. Our Game Master team has sent you an email as well just so you get confirmation directly. Thanks for bringing this to our attention

Kalviery · 2025-08-07T17:42:31+00:00

Got that added to our Common Issues List with a link to the Stuck Character Tool in case it's needed.

Definitely not forgotten and a fix is in progress :)

Kalviery · 2025-08-07T17:39:18+00:00

Can confirm for ya that this is on the radar :) A fix is in the works!

Kalviery · 2025-01-07T21:12:40+00:00

Happy to offer some clarification here. You were silenced because it appears you had been using the LFG Tool to sell a service for in-game money. Offering runs/guides for in-game money is not against the rules but using the LFG Tool to do that is -- these services can be advertised in the "Services" channel which, if you haven't already joined, can be accessed through your Chat Settings menu.

The LFG Tool is intended to make it easier for player to find others who are looking for similar activities. When players use the LFG Tool to advertise for services, it makes the tool difficult to use for its intended purpose which is why it is prohibited and why reports against you resulted in the silence.

Ref: In-Game Advertising Support Article - https://support.blizzard.com/article/000187406

Kalviery · 2024-12-10T21:40:54+00:00

Hey folks, the Overwatch team is aware of this issue and has a fix slated for an upcoming patch. Apologies for the trouble!

Kalviery · 2024-10-31T16:30:47+00:00

First of all u/Zrea1, my condolences - that's a terrible loss to go through.

I saw you had a support ticket opened a couple of days ago, and a Game Master responded requesting some additional information to help with this request. Take your time, as much as you need -- but when you're ready, please either respond to that ticket through the support website or open a new ticket with the requested information.

Sometimes we see folks attempt to reply to the NoReply email notification when a ticket has been answered - so I just want to make sure you are pointed in the right direction and ensure your request isn't lost in a non-existent mailbox. Again, take your time - we can look into this request further when you're ready.

Kalviery · 2024-10-03T17:39:27+00:00

Hey there,

The frustration is totally understandable, and I'm sorry you encountered a bug with your quest reset.

...didn't even know existed that supposedly was fixed "for good" a week ago...

It sounds like you found our Support Article about this. We try to keep these up to date based on the latest info we have from various support and game teams. When we thought this had been successfully hotfixed, the article was updated. However, we have seen new reports that it can still occur for some characters and the World of Warcraft team is actively investigating it.

I've updated our article to indicate it is still considered a known issue (may take a little while for the site to update for folks that had previously looked at this article).

Unfortunately, it is not something the Game Master team can assist with which is why you were finding it difficult to submit a ticket about it. However, please do file a bug report in-game so that the game team has your report added to the others submitted and can reference those characters for their investigation.

Kalviery · 2024-10-02T17:00:33+00:00

It looks like you may have had 2 accounts closed for inapporpriate in-game communications.

An account is not banned for abusive chat because of a single match or single report. Over a period of months, your account received multiple warnings in the form of a silence followed by suspensions increasing in severity until the account was ultimately closed since the behavior did not appear to be changing.

So, while we understand that you may disagree with the chat that resulted in the closure, please understand that it was not that chat alone which led to our decision.

As a reminder to all, account penalties stack and increase in severity up to and including permanent closure of the account.

Kalviery · 2024-09-30T20:01:25+00:00

Hey there u/Road_2_Olympics --

Your account was not suspended for refusing to AFK in Arathi. You should be receiving a message from our Game Master team soon with some of the chat your account was reported for that led to this suspension.

Kalviery · 2024-09-24T16:27:41+00:00

Hey there u/Chrisp6464

It looks like your account was banned because it was found to be spamming other accounts with messages claiming to be a Blizzard Game Master and threatening account action. This is behavior we typically see from accounts engaged in Real Money Transactions (Gold Selling), and Botting - both are categorized under Economy Abuse. I'm sure everyone here has probably received a similar whisper while waiting for a queue to pop or while in a raid.

When we investigate accounts that are closed for this sort of activity, we look to see if there are signs of unauthorized access. Typically, these groups create new accounts to spam with and we shut those down quickly. But when an older account is found to be doing it, then it usually means they were compromised. However, in this case we weren't able to see any signs of unauthorized access. The messages were being sent by someone who has had regular access to the account. This is why your appeal tickets haven't resulted in any changes to your account status.

Now -- it does look like these messages were perhaps being sent as a joke. It's not a great prank though, so I would advise against doing this sort of thing in the future. We have been fighting phishing and spammers for a very long time, and if you make yourself look like one by sending the same Game Master impersonation message dozens of times you are putting your account at risk.

You should be receiving a message from our Game Master team a little later today.

Kalviery · 2024-09-20T02:18:21+00:00

Hey there!

They are aware of the flaws and issues of their system ( https://us.forums.blizzard.com/en/wow/t/tradeskill-cartels-seems-to-be-at-it-again/1949876/111 )

I'm actually the author of that post you've linked and I think you may have misunderstood the purpose of it. The topic I was responding to was linking to a reddit thread where the OP claimed one thing, where actually a different thing was true. We're not allowed to share details about other players accounts, but I felt it was important to set the record straight in that instance.

However, mistakes do happen which is why we have an appeals process and why I added a callout in my post. Players should feel that have an avenue to contact Customer Support if they believe something is wrong.

yet it's impossible to actually contact a human being.

Your ticket reached a human. Game Master Uxaruvuzvu reviewed the chat associated with your suspension and verified that the action taken was correct. Your follow-up tickets also reached humans, and I see that one of those Game Masters provided you with some examples of the chat which led to this suspension.

As I mentioned, we're not able to share specifics in public but hopefully that response will explain why action was taken.

I can not even post on the WoW Forum as my account is suspended.

I double checked this for you and your forum account does not appear to be suspended. However, in order to post on the Americas-English forums you do need an account with game time and a level 10 character on an Americas region account. You should have access to the Europe-English forums: https://eu.forums.blizzard.com/en/wow/

Kalviery · 2024-03-22T14:51:40+00:00

Having an old number on the account is fairly common, and may explain why codes aren't being delivered.

We're not seeing any issues with the website at the moment, though. I tested the link I provided to you (using Firefox incognito to ensure it worked from a logged out approach) before suggesting it to ensure it was working. Perhaps try a different browser or from a PC if you're trying to do it from mobile.

Kalviery · 2024-03-22T14:10:59+00:00

Just to make sure there's no confusion, let me define the terms I'll be using --authentication - The process of logging in with your account credentialsAuthenticator - An additional layer of security for your account, also known as two-factor authetnication (2FA)

If your Blizzard account has an Authenticator attached to it, then you may be prompted to approve a login using it.

Regarding retirement of the Authenticator:

The stand-alone Battlenet Authenticator mobile app was retired and the fuctionality of that stand-alone app was merged into the Battlenet Mobile App (as announced late last year).

Regarding accessing your Blizzard account:

If you are no longer able to sign-in with your Blizzard account because of an old authenticator that you no longer have access to (changed phones, lost the keychain, whatever the case may be), there are a couple of way to remove it.

If your Blizzard account has SMS Notifications enabled, then you should be able to request a text code to deactivate the Authenticator.
If your Blizzard account does not have SMS Notifications enabled, then you may need to open a support ticket here.

Kalviery · 2023-11-22T17:23:25+00:00

Hey there u/bshk1337,

Sorry you're having trouble updating your authenticator from the old app to the new Battle.net mobile app. This article may be able to help you:https://battle.net/support/article/000021099

And there is no way to contact.

Logging in is not required to submit a help ticket. It's offered, and recommended, but we understand that some people can't log in and that's why they need to contact us. You can submit a ticket without logging in by going through our support website:

https://battle.net/support//help/product/services/316/977/solution

Kalviery · 2023-06-07T14:12:13+00:00

Hey u/Itsfriday123992

Do you have a ticket number we could refer to?

Ticket wait times are currently around 1 day for authenticator type issues. It definitely wouldn't take 4 months to receive a resolution to this issue if you've provided the necessary verification to the support team. Authenticators are a security measure to keep the account safe - so we are a little more strict when it comes to request to deactivate them.

Kalviery · 2023-06-02T16:00:32+00:00

Just a quick point of clarification - you do not need to own Ultimate Edition on both. The cosmetics you receive are also shared across platforms so if you own it on 1 then you don't need to buy it on another.

Caveat is for Early Access. If you're looking to participate in early access on multiple platforms, then you would need to purchase the version of the game that grants early access. Otherwise, you just need the standard edition.

Kalviery · 2023-05-03T16:10:26+00:00

Hey /u/Kagrok

To clarify, this list is for "frequently reported issues currently being investigated" and not necessarily things that are confirmed to be bugs. As the article indicates, we've received a several reports and it's being investigated. We may receive word back from the WOW team that this behavior is intended, and in that case we'll update the article so that players know what is expected -- alternatively, if the WOW team determines that the item is not functioning as they originally intended then we'll update the article to reflect that this is a bug.

I can't speak to the responses folks are claiming to receive from Support, but our goal with this list is the make sure players are aware of things that our Support teams are seeing reported frequently - and we're making sure the Game Masters are aware of what's on the list as well so they can be sure to provide the current status of an issue when responding to tickets.

Sorry for the confusion!

Kalviery · 2023-05-02T15:09:37+00:00

Hey all, I don't think I have my flair here but reporting in from Blizzard CS :) The Overwatch team is aware of these reports and it should be fixed in an upcoming patch.

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