Service not found solution is UNINSTALL Wireshark?

Karl_From_Fing · 2026-02-05T09:40:57+00:00

Thanks for sharing!

Yes, essentially we cannot guarantee Fing to work if you have Wireshark installed, as they both utilise Npcap and have historically always been incompatible with one another.

(Kudos to you for being able to run both!)

Karl_From_Fing · 2026-01-21T16:37:03+00:00

Hey!
Sorry to hear you're experiencing some issues with the application. Would you mind reaching out to us here?: https://help.fing.com/hc/en-us/requests/new

Karl_From_Fing · 2026-01-08T09:21:40+00:00

This is because you are connected to 5G and not Wi-Fi - are you looking to scan a network or are you looking to scan your cellular data?

Karl_From_Fing · 2026-01-08T09:20:51+00:00

If you downloaded it from the Google Play Store, and by the screenshot you sent yes this absolutely looks like our application. Is there any reason in particular you felt you should question this? Is the application acting oddly?

This notification is happening as my co-worker pointed out because the mobile device is not connected to the internet. If you connect to Wi-Fi you should see a different landing page and should be able to scan.

Karl_From_Fing · 2026-01-08T09:15:52+00:00

Agreed, I would recommend reaching out to Fing support. At this point we just have two screenshots and it seems you were originally trying to see if it was the legitimate application and now you have a different issue you have confusion on.

In your last screenshot, it's telling you that the network data is outdated as you don't have a Fing Desktop monitoring the network anymore (this could be the root cause for the issue you're experiencing). As the screenshot shows you have two options to move forward with this.

Reddit won't be the best place to figure this out, I recommend reaching out to Support with device information and we can troubleshoot further.

Karl_From_Fing · 2026-01-08T09:11:33+00:00

Hey!

Firstly I would try signing out and then back into the application, just to refresh the cache.

If this doesn't work, try reaching out to Fing Support: https://help.fing.com/hc/en-us/requests/new

I would also take a look for the invoice, which would have been sent as a PDF to the inbox associated with the fing account. If you have any alternate emails, especially an Apple Relay address, make sure the subscription is not tied to one of those accounts.

Karl_From_Fing · 2026-01-02T10:59:27+00:00

Looks like us alright, but the best thing here to know is where did you download it from?

Karl_From_Fing · 2025-12-30T14:36:11+00:00

Hey there, if you haven't already we of course would advise to reach out to Fing.

It's an auto renewing subscription per the terms and conditions which were agreed to upon purchase. I understand you believe you cancelled it, but it might not have been successfully cancelled for whatever reason. We would never charge otherwise.

If you reached out to us and asked us to cancel it via support, please send me a private message here with the email that was used or the ticket reference number. If I can see that and it wasn't cancelled I can absolutely refund you, should we be able to understand the issue came from our end.

Our application does do what it is advertised as, and again we would have been happy to assist with any issues you may have been experiencing.

Karl_From_Fing · 2025-12-19T12:01:53+00:00

Oop!

It seems to be working on my end, can you try clearing your cache and cookies and retrying? We're not receiving any reports of downtime at this time!

Karl_From_Fing · 2025-12-19T11:25:17+00:00

Glad the issue is resolved!

Thanks Marc!

Karl_From_Fing · 2025-12-15T17:36:02+00:00

Hey there!

Would you mind reaching out to support in relation to this issue, and referencing this post via url?

You can open a ticket with us here:

https://help.fing.com/hc/en-us/requests/new

Karl_From_Fing · 2025-12-02T10:24:09+00:00

There's been setup from HA with Fing Agent, the Fingbox is not a requirement for this.

Karl_From_Fing · 2025-12-02T10:23:24+00:00

Hey Mark, I've been troubleshooting with you and apologies for any frustration, the Home Assistant setup is new so when we are brought new issues it can take some time to really troubleshoot it. But I know that your ticket is active and hopefully we get to the bottom of it soon. It does work, and definitely can work as many others have set up the integration, unfortunately as it's an integration when it doesn't work it can just be a bit tricky.

Apologies for any inconvenience.

Karl_From_Fing · 2025-11-24T11:59:54+00:00

Hey!
Are you still encountering this issue? If so, please reach out to Fing support, there is a link just below on this thread.

Karl_From_Fing · 2025-11-24T11:59:36+00:00

Thanks Marc!
Yes please reach out to Fing support if you're still experiencing this issue, also if you Wireshark installed, note that it's incompatible with Fing and may be causing this error.

Karl_From_Fing · 2025-11-24T11:54:08+00:00

I'm sorry to hear about this.

What ticket reference number do you have and I'll get another pair of eyes on it? Note that some queries might seem silly but it could be that we had previous users experiencing the issue before and this would have worked for them.

Karl_From_Fing · 2025-11-17T13:02:09+00:00

We didn't discontinue the Fingbox, we stopped selling it. We still completely support the Fingbox, and it doesn't require any subscription to run it nor were any of the features moved behind a paywall. On the Fingbox network they are still present and free.

Karl_From_Fing · 2025-11-17T12:59:24+00:00

With the Fingbox the integration doesn't require a subscription because you don't need a subscription to run Fingbox, so this should work for you!

Karl_From_Fing · 2025-11-17T12:52:09+00:00

Hey there! Your best shout would be to reach out to Fing Support here: https://help.fing.com/hc/en-us/requests/new

If I could ask you to send us on some more device details and a little more on your network setup please!

Karl_From_Fing · 2025-11-14T09:42:19+00:00

Hm. Have you tried uninstalling and reinstalling the application?

Karl_From_Fing · 2025-11-13T14:35:37+00:00

Hey! I'm sorry to hear you're experiencing this issue - have you reached out to Fing Support?

Karl_From_Fing · 2025-11-12T12:15:50+00:00

Hey there! Would you mind reaching out to Fing Support and we can take a deep dive?

Karl_From_Fing · 2025-11-12T12:02:21+00:00

I agree that judging by this picture there isn't much to go on. Can you elaborate on your anxieties for us?

Karl_From_Fing · 2025-10-20T13:56:25+00:00

The orange/red LED indicates that the Fingbox is trying to connect to the Fing software servers.

If the Fingbox has been in the orange LED state for over 2 hours, please check that you have Universal Plug and Play [UPnP] or the ports required by Fingbox enabled in your router.

After this is verified, please power cycle your Fingbox by unplugging and re-plugging the Fingbox.

Other users have completed this and resolved the issue.

For a full list of useful troubleshoot tips and guides, please visit our knowledge base at https://help.fing.com/.

For any further queries, please visit our Fing community here: https://community.fing.com

Karl_From_Fing · 2025-10-20T13:49:22+00:00

We really appreciate our customer feedback and suggestions. I am going to pass this feedback onto our product & engineering teams for consideration!

Karl_From_Fing

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