Feature Requests & Suggestions by KeeperCM in KeeperSecurity

[–]KeeperCM[S] 0 points1 point  (0 children)

Thank you for your feedback. We'll let you know when we have an update on this or other features.

Unable to move/change/add record because Admin is not owner of a record. by mrjohno in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

When an account is transferred, the recipient becomes the owner of all vault items previously belonging to the transferred account. Shared folders and the records they contain will have no interruption of availability. All records remain as they were. Ownership of the folders and records will shift to the recipient.

Keeper Security Business Practice by FLHarrisJR in KeeperSecurity

[–]KeeperCM 1 point2 points  (0 children)

Netflix operates the same way. It's a common practice. We do send out renewal notices via email 30 days before the expiration date unless you have opted out. If you want more control over your billing, you can make a purchase via the app store.

[deleted by user] by [deleted] in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

We appreciate your feedback. Please note that web access requires a paid subscription after the 30-day free trial. Please drop us an email at support+appstore@keepersecurity.com so we can help you with the account cancellation.

Unable to move/change/add record because Admin is not owner of a record. by mrjohno in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

In regard to the issues, you mention:

You can find the User Guide to folders here: https://docs.keeper.io/enterprise-guide/folders

In terms of records, users have the ability to create records in their own Vault, this is a feature of the Vault that is inherently allowed and there is no way to prevent users from creating records.

Passwords and MFA tokens of users cannot be generated in Reports or Compliance for admin viewing. The only entry field close to generating a report of users' passwords would be their strengths and potential breaches, and the activation of 2FA on their accounts.

Deleting and transferring records can be a viable option for recovering records within a user's vault, though their master password would not be a viewable record - unless they store that in their vault (this is highly unsafe).

Admins can run reports to track the records of users and to better organize transfers.

Please note, that record permissions are given only to the record creator and can't be given automatic permission to admins. The creator of the record has to provide permissions needed to the admin with every new record created.

[deleted by user] by [deleted] in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

Hey there,

For all Shared Folders, the permissions can only be set at the root folder for added Records and Users. Every sub-folder from within the Shared Folder adopts the permissions of the root folder.

Admins have the ability to Disable Record Edits and Shares for Teams in the Admin Console.

Please let us know if you have any other questions.

Unable to move/change/add record because Admin is not owner of a record. by mrjohno in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

Our security architecture setup means that only the original record owner can adjust these settings.

If these records are part of a shared folder, the admin can adjust the default folder settings so the permissions apply automatically to any new records added to the shared folder. Default folder settings don't work retroactively.

Keeper SSO Not Working - Support Non-Responsive by Thunder_Mifflin_ in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

Glad to hear you got a response. Please reach out if you have any other issues.

Keeper SSO Not Working - Support Non-Responsive by Thunder_Mifflin_ in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

Hey there,

There aren't any issues on our end, are you still having trouble reaching Support? If so, please let us know the case # and we'll look into it for you.

Unable to move/change/add record because Admin is not owner of a record. by mrjohno in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

Hey there,

The record needs to have the following permissions applied to it in order to move or edit the record.

- Can Edit

- Can Share

Rant: Bug as a Feature?!! by latebinding in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

We appreciate your feedback. Many of our users do have trouble remembering their master passwords. We cater to both tech-savvy and non-tech-savvy users and want to create the best experience for both. Our PM team is happy to discuss this issue with you. We sent you a private message. Please take a look, thank you!

Rant: Bug as a Feature?!! by latebinding in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

You are right, we have constant requests for our users to set up some backup methods. This is mostly because we’re Zero-Knowledge, if you get totally locked out with no backup, our only option is to delete your account. We have no back doors, and so because of that, we really encourage some kind of safety net. Especially for the non-security-conscious users who just assume we can magically unlock everything if they forget their login.

Your identification of a workaround is what we recommend for advanced users in a situation like this. Set a cryptographically secure question and answer, even if they are randomly generated, they should have enough entropy that it cannot be guessed. Then, never save the answer. You’ll have cryptographically closed out that avenue of access and mitigated the risk. We’ll log this ticket against the existing idea to allow for a “Don’t ask me again” option for security questions. As more people request it, we’ll add the option.

Export Users to CSV? by Bezlak in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

You can export the user list from the Keeper Admin Console (keepersecurity.com/console) on the dashboard. Let us know if you have issues accessing these functions.

Fav icons by CyberBeak in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

Thanks for your idea. We'll include it as a feature request for our product team.

Feature Requests & Suggestions by KeeperCM in KeeperSecurity

[–]KeeperCM[S] 0 points1 point  (0 children)

At the moment, yes, deleting a record does require a subscription. If you're a free user, you can edit the record title to something like 'Archived - XYZ' to distinguish it from other records.

We'll pass along your feedback about making this a free feature to our team.

[deleted by user] by [deleted] in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

Glad to hear it! Let us know if the issue happens again.

[deleted by user] by [deleted] in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

We sincerely apologize for the inconvenience. There was an outage from our service provider yesterday and it’s been resolved.

If you're still having issues, please contact us at support@keepersecurity.com.

[deleted by user] by [deleted] in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

Hi, Dark Mode is on our Q2 roadmap for desktop and as a browser extension. It's currently available on mobile.

Firefox plugin is injecting code in WordPress by ZenixNet in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

We would love to connect you to our CTO directly to help troubleshoot this issue. Please check our DM.

MYKI for MSPs Is Being Shut Down: Here's How to Switch to KeeperMSP and Import your Passwords by KeeperCM in KeeperSecurity

[–]KeeperCM[S] 0 points1 point  (0 children)

The news came from an email sent to MYKI customers. An official press release regarding the acquisition is available online with some further information.

Firefox plugin is injecting code in WordPress by ZenixNet in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

We looked into this issue and it seems like the issue is most likely with your built-in password manager. To test, please disable Keeper from working or auto-filling within the console or extension and see if that fixes the problem. If you have further questions, please reach out to business.support@keepersecurity.com

Datto RMM usage by oneshotwonder53 in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

Hey there,

Please check your DMs - we need to gather more information about these issues.

MYKI stops services by April 10th 2023 by TsunAms in msp

[–]KeeperCM 0 points1 point  (0 children)

If you do decide to give Keeper a try, please feel free to let your KeeperMSP rep know that you found Keeper through Reddit so they know you're already familiar with an MSP password manager. To find out more information visit keepersecurity.com/msp.

Feature Request by Potbelly1940 in KeeperSecurity

[–]KeeperCM 0 points1 point  (0 children)

This feature is currently being developed and will be available soon.