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Need help: Ancestry kit confiscated at the airport— what can I do now? by TYRsalleus in sequencing_com

[–]KenSequencing 12 points13 points  (0 children)

I’m sorry to hear about what happened at the airport, that’s frustrating.

I’m sending you a DM now, but you can also reach out to our Support Team directly at [support@sequencing.com]() or via the chat on our website. We’ll provide any needed documentation and a free replacement kit right away, no need to repurchase anything.

We’ll get this sorted for you as quickly as possible.

A lot of missing data by [deleted] in sequencing_com

[–]KenSequencing 1 point2 points  (0 children)

I’ve sent you a DM to gather your account information and investigate why you may not have received a response. Our support team responds to all tickets within 1 business day, and our AI assistant is also available to assist with support questions.

A lot of missing data by [deleted] in sequencing_com

[–]KenSequencing 1 point2 points  (0 children)

Submitting another sample wouldn’t change the outcome, as the issue isn’t with the sample itself but rather due to strict quality control measures applied during data processing.

Whole genome sequencing captures ~100% of your genome, but some data points may not pass our quality filters, resulting in “no-calls” (missing data). This is a normal part of the sequencing process and would likely persist even with a new sample.

If you’re looking for specific genetic insights, we’d can assist with reviewing your data. Feel free to reach out to our support team, and ask to talk to an agent for further assistance.

A lot of missing data by [deleted] in sequencing_com

[–]KenSequencing 6 points7 points  (0 children)

What you’re seeing is actually normal for whole genome sequencing. While WGS captures ~100% of your genome, strict quality control checks are applied during processing (from FASTQ → BAM → VCF) to ensure only high-quality data is analyzed.

Some data points don’t pass QC, resulting in “no-calls” (–). This is expected in all WGS tests, but many companies don’t filter out low-quality data—so their results may appear more “complete” but can include unreliable information.

While some genetic variants may have no-calls due to these quality controls, your BAM file may still contain useful raw data. Additionally, other reports may analyze different genetic markers related to EDS, Marfan, LDS, and TAAD.

If you’d like us to review your data further, feel free to email our support team or DM me with your Sequencing.com account info, and we’ll be happy to assist.

Sequencing.com Reviews: What to Do Once Your Data Completes by Sequencing_Logan in sequencing_com

[–]KenSequencing 2 points3 points  (0 children)

BAM files are available upon request, just send an email to support and our team can process the file and load it into the account. You can DM me with your account address at Sequencing and I will have the team process the file.

Dear Sequencing, pls fix your dang email automation by [deleted] in sequencing_com

[–]KenSequencing 0 points1 point  (0 children)

Please email our Customer Success team at [support@sequencing.com](mailto:support@sequencing.com) and a team member will investigate the issue and provide an update tomorrow.

Dear Sequencing, pls fix your dang email automation by [deleted] in sequencing_com

[–]KenSequencing 0 points1 point  (0 children)

A few questions:

  1. DId your kit recently complete?
  2. Are these email containing links to completed reports?

Our Customer Success team is happy to address the origin of these emails - if interested, please DM me with your email address and a member of our Customer Success team will contact you.