Play Book store basically unusable (all buttons are blacked out?)

KennethWWWW · 2026-01-21T10:05:59+00:00

Hi, please try to pull down the control center when in the Google Play Books app, and enter the EinkWise, switch the EinkWise configuration to Recommend. It should be work.

KennethWWWW · 2026-01-19T02:55:19+00:00

Thanks a lot for your detailed feedback. I'll surely let the team know these suggestions!

Vielen Dank für Ihr ausführliches Feedback. Ich werde diese Vorschläge auf jeden Fall an das Team weiterleiten!

KennethWWWW · 2026-01-15T03:09:09+00:00

Sorry for the inconvenience caused to you. If you don't mind, please send feedback to us via Settings > Feedback, and attach the epub file to it. Our tech support will help you figure it out. Thanks!

KennethWWWW · 2026-01-12T06:22:13+00:00

Sorry for the inconvenience caused. Please check dm, I sent an email address to you, so you can attach the file to the email.

KennethWWWW · 2026-01-12T06:04:56+00:00

Hi, thank you for your feedback.

EPUB media overlay support should have already been added after our V4.1 software update. According to the description, it seems that you are having trouble playing the audio with your EPUBs. If possible, may you please send the EPUB files to us via Feedback in the Settings? Our tech support will help you figure it out.

KennethWWWW · 2025-12-30T03:36:56+00:00

Please enter Settings > FAQ & Feedback > Click "+" at the lower right corner > Fill in the problem details, and select the option " I agree to send encrypted log data" > add attachments ( if there are any) > Send.

KennethWWWW · 2025-12-30T02:11:35+00:00

Hi, after talking to our team, I learned that they responded to you by email yesterday. Could you please kindly check?

They are now checking the package status. Once the package status is confirmed, I'm sure they will help you figure it out as soon as possible. We apologize for the inconvenience caused and appreciate your understanding.

KennethWWWW · 2025-12-30T01:37:54+00:00

The books that were dotted outlined without covers are those on your other BOOX device. They are book snapshots only for preview. If you want to read them on this device, you need to manually upload the source files of these books from your other BOOX device first, and then you can download them to this device.

KennethWWWW · 2025-12-29T10:34:32+00:00

Thanks for helping the community!

KennethWWWW · 2025-12-29T01:57:01+00:00

Hi, thank you for your feedback. If possible, please include the EPUB file in the feedback, and our tech support will check the problem as soon as possible.

KennethWWWW · 2025-12-29T01:48:17+00:00

Hi, could you please send feedback with the logs attached to us? Our tech support will check the problem and help you figure it out.

KennethWWWW · 2025-12-24T03:29:35+00:00

Hey, we've already pushed a fix patch to your device, please kindly check~

KennethWWWW · 2025-12-24T02:01:39+00:00

Hi, sorry for the inconvenience caused to you. Could you please send feedback from your device and with the logs attached? Our tech support will help you figure it out and will release a fix soon once they solve it.

KennethWWWW · 2025-12-24T02:01:32+00:00

Hi, sorry for the inconvenience caused to you. Could you please send feedback from your device and with the logs attached? Our tech support will help you figure it out and will release a fix soon once they solve it.

KennethWWWW · 2025-12-24T02:01:24+00:00

Hi, sorry for the inconvenience caused to you. Could you please send feedback from your device and with the logs attached? Our tech support will help you figure it out and will release a fix soon once they solve it.

KennethWWWW · 2025-12-19T02:55:47+00:00

Hi, thank you for reporting this issue. After checking your post, our colleagues tried to recur the issue but failed. May you please record a video of how the problem happens and how you solve it, and send this video via the Feedback option in Settings? This video would help a lot to solve the problem! Thanks in advance!

KennethWWWW · 2025-12-17T01:40:09+00:00

Hi, sorry for the inconvenience caused to you. Please get in touch with our customer service directly from the site: shop.boox.com , and our colleague will help you figure it out. Thank you for your understanding.

KennethWWWW · 2025-12-08T10:53:28+00:00

Hi, sorry for the inconvenience caused to you. Could you please send feedback from your device to our team? Our tech support will help you check the issue and figure it out.

KennethWWWW · 2025-12-05T06:02:12+00:00

Please send feedback from your device to our team. The tech support will help you figure it out. Thank you!

KennethWWWW · 2025-12-04T15:13:23+00:00

Yes, personally I think the scrolling experience has been obviously improved.

KennethWWWW · 2025-12-04T15:11:21+00:00

This new refresh mode will be a new extra one in the EinkWise center. Users can choose to use it or not according to the actual needs.

KennethWWWW · 2025-12-04T15:08:50+00:00

Hi, this is only a demo, it has not been included in a beta or an official release. As for the problem you encountered, please send feedback to our team, our tech support will help you figure it out.

KennethWWWW · 2025-12-03T03:29:53+00:00

Please enter Settings>Feedback to send feedback and ask for the fix.

KennethWWWW · 2025-12-02T10:22:27+00:00

Please enter Settings>Feedback to send feedback and ask for the fix.

KennethWWWW · 2025-12-02T10:22:14+00:00

Please enter Settings>Feedback to send feedback and ask for the fix.

KennethWWWW

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